Incluso Services, Pyalong (2025)

28/07/2025

Two wonderful years and counting 💙

We’re so grateful for our incredible team members who make Incluso Services what it is. Thank you for the support and care you give to our participants, it’s truly appreciated!

[Image description:

Image 1: Testimonial graphic for Incluso with a 5-star review from a support worker, highlighting two years of feeling valued and supported. Bold text and a blue,teal design].

24/07/2025

New openings at our Donnybrook SIL house 🤩

We currently have two vacant rooms available in our welcoming, pet-friendly Supported Independent Living (SIL) home in Donnybrook.

The home already has a male resident, and we’re open to both male and female applicants. We’re looking for someone who is a non-smoker and is looking for a supportive environment to build their independence.

Our SIL services include support with daily living activities like showering, food preparation, medication management and more, all tailored to meet individual needs.

If you or someone you know is ready for the next step in supported living, this could be the perfect fit!

Chat to us today to find out more information

👉 https://www.incluso.com.au/contact-us

👉 or you can call us on 1300 674 401

[Image Description:

Image 1: Front of house shown in a heart shape with title “Looking for a SIL home?”

Image 2: Living room shown in a heart shape with a heading that says “Located in Donnybrook”

Image 3: Two bedrooms shown in heart shapes with heading that says “Two rooms available”

Image 4: A woman wearing an Incluso Services top is smiling and pointing up, the heading above her says “Contact us for more photos” “info@incluso.com.au” “1300 674 401”

22/07/2025

Over the weekend, we had the pleasure of supporting our participant, Joshua Warrior, during his powerful and hilarious comedy show in Melbourne 👏

Josh is a proud indigenous man, father and stand-up comedian who bravely shares his lived experiences of racism, blindness and single fatherhood through storytelling and humour.

From overcoming chronic illness to touring the country with his comedy, Joshua’s journey is nothing short of inspiring.

Through his NDIS plan, Joshua is supported by Incluso to pursue his passions, access the community and continue building his career in comedy.

We’re proud to stand by him every step of the way!

Chat to us today to see how Incluso Services can support you and your loved ones living with disability 👉 https://www.incluso.com.au/contact-us

[Image description:

Man wearing sunglasses stands confidently on stage, holding a microphone and white cane. Text reads “Participant Spotlight.”

17/07/2025

From the services you receive to how your information is used, content is at the heart of ethical and respectful support 👏

Why does consent matter in NDIS support? Because your rights, your choices and your voice should always come first ✨

At Incluso, we don’t just tick boxes, we make sure you understand what you’re agreeing to, that your decisions are made freely and that you’re always in control.

Read our latest blog to learn how we uphold consent in every step of your NDIS journey and why it’s more than just legal requirements, it’s also the foundation of trust.

Here is the link 👉 https://www.incluso.com.au/insights/blog/importance-consent-ndis-support-services

[Image Description:

A participant and support worker are having a conversation about the participants rights, the participant is holding paperwork. There is a title above them that says “The importance of consent in NDIS support services”].

15/07/2025

It’s Disability Pride Month!

July is all about celebrating people with disability and their identities, strength and the amazing things they bring to the world.

It’s also about community, advocacy and rejecting inferiority often associated with disabilities, and instead promoting empowerment and pride.

Disability Pride Month also aims to raise awareness about the experiences and challenges faced by people with disabilities, while advocating for their inclusion and equal rights.

At Incluso Services, we’re proud to walk alongside our participants, supporting them to live life their way, every single day.

Here’s to confidence, inclusion and being proud of who you are 🙌

[Image Descriptions:

Image 1: Illustration of three people, including a woman in a wheelchair, standing proudly under a “Disability Pride Month” sign with the Pride flag in the background.

Image 2: Illustration of five diverse people, including a man with a prosthetic leg, celebrating disability pride with the Pride flag behind them].

10/07/2025

Communication isn’t always about speaking in full sentences - and that’s okay 😃

Here are three communication styles we often see as a NDIS provider that are completely valid and often misunderstood.

1️⃣ Echolalia

This is when someone repeats words of phrases they’ve heard before. It can happen immediately (right after hearing it) or be delayed (hours, days or even weeks later).
👉 Echolalia isn’t “just copying”, it can be someone’s way of processing language, asking for something or regulating their emotions.

2️⃣ Gestalt language processing

Some people learn language in chunks rather than individual words. For example, they might say “Let’s go” when they want to leave, or “It’s time for Bluey” to mean “I want to watch TV.”
👉 This is a natural, structured way some people develop language and is closely linked to echolalia.

3️⃣ Idiosyncratic language

This is when someone uses a word or phrase in a way that’s unique to them. It might not follow typical grammar rules, but it still carries deep personal meaning.
👉 Rather than trying to “fix” or stop these styles of communication, we aim to understand and support them.

At Incluso Services, we’re here to celebrate every voice - spoken, scripted, repeated or uniquely expressed 🤩

[Image Descriptions:

Image 1: Illustration of a young person using a phone, surrounded by three speech bubbles labeled “Echolalia,” “Idiosyncratic Language,” and “Gestalt Language”. Text reads: “3 ways people communicate.”

Image 2: A carer and two children are playing. A child repeats the phrase “Do you want the toy?” after the adult says it. Text explains: “This repetition is echolalia. It can mean ‘Yes, I want a toy!’”

Image 3: Three orange speech bubbles - “Let’s go!”, “Time for Bluey!”, “All done now!” - point to green ones: “I want to leave,” “I want to watch TV,” “I want to stop.” Title: “Gestalt language processing.

Image 4: A girl holds a phone. Speech bubbles show unique phrases: “Zoomies”(excited), “Tick tick”(time to go), “Spin time”(need to calm). Text: “Some people use their own words to express feelings”.

08/07/2025

As we celebrate 50 years of NAIDOC, we honour the journey 🖤❤️💛

From resistance to recognition and look ahead to a future led by the next generation.

Strength, vision and legacy isn’t just a theme, it’s a call to uplift young leaders, carry forward cultural knowledge and walk together through self-determined futures.

Incluso proudly stands with Aboriginal and Torres Strait Islander communities this NAIDOC week and every week 🙌

[Image description:

Decorative Aboriginal bark canisters with text: 'Incluso proudly celebrates 50 years of NAIDOC.']

03/07/2025

The is a free app designed to support people who are blind or have low vision with everyday tasks, all through the help of volunteers or AI 🤝

Need help reading a label, identifying a colour or navigating a space? The app connects users with someone who can assist in real time, in their own language.

It does this by…

👉A sighted volunteer through a live video call, or
👉Be My AI, which gives instant visual interpretation using AI (powered by OpenAI)

Over 7 million people around the world are already using it. It is available on the App Store and Google Play 🤩

[image descriptions:

Image 1: A person holding a smartphone showing the “Be My Eyes” app with a blue screen and the option to “Call a volunteer.” The text above reads “Be My Eyes app” on an orange banner. The bottom corner features a logo that says “Together for better living.”

Image 2: A clipboard with text explaining what the Be My Eyes app can help with. It lists: Reading labels, Identifying colours, Navigating spaces and Tech support. Each item has an orange checkmark beside it. Background is teal.

02/07/2025

Are you our next General Manager?

We're on a mission to become Australia’s leading NDIS service provider in accommodation, respite & support services, and we need a passionate General Manager to join our team.

💙 Full-time

💙 Hybrid flexibility

📍 Coburg, Melbourne

👉 What You'll Bring:

- Proven leadership experience in the NDIS, disability, or community services sector

- Strong knowledge of NDIS standards, compliance, and participant-centred care delivery

- Demonstrated success in coaching, mentoring, and developing high-performing teams

- High-level understanding of the SCHADS award and workforce compliance

- Competency in interpreting and implementing HR policies and procedures

👉 What We Offer:

Our mission is to help people with a disability and their families to be more independent and have greater choice and control over their quality of life.

We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga and pilates memberships, plus an Employee Assistance Program for support and because time out is so important.

Read more about this exciting position & apply here: https://apply.workable.com/incluso-services-pty-ltd/j/F0B68D1058/

We can't wait to meet you.

24/06/2025

The latest NDIS quarterly report shows promising growth 💪

717,001 Australians are now receiving disability-related supports through the NDIS, marking a 3.5% increase from last quarter. More than 27,000 new participants joined during this time 🤩

This steady progress reflects a growing awareness and understanding of the importance of accessible, person-centred support. At Incluso, we’re proud to be part of this evolving landscape and excited to see more individuals gaining the tools and care they need to thrive 🙌

We’re looking forward to continuing this journey alongside our community and supporting even more participants in living life their way 💙

Chat to us today to see how Incluso Services can support you and your loved ones living with a disability, here is the link 👉 https://www.incluso.com.au/contact-us

[Image descriptions:

Image 1: Graphic with the heading “NDIS Quarterly Report Update”. A support worker in an Incluso shirt high-fives a participant outdoors. Text at the bottom reads “Together for better living” with a purple “We 💚 NDIS” badge.

Image 2: Graphic with the heading “717,001 Australians are receiving disability-related supports from the NDIS”. Illustrated crowd of diverse people standing and interacting. “Together for better living” is written along the bottom edge.

Image 3: Graphic showing a rising bar chart with an orange arrow. Text reads, “This reflects a 3.5% increase from 692,823 in the previous quarter”. Bottom banner says “Together for better living”.

Image 4: Graphic with the heading “During this quarter more than 27,000 new participants joined the NDIS”. Below is an illustrated crowd forming a pie chart, representing growth. Bottom banner says “Together for better living”.

18/06/2025

Being inclusive isn’t just about what we say, it’s also about our actions and that includes how we communicate online 💙

Digital accessibility benefits everyone, but it’s especially important for individuals living with a disability.

Here are some practical, actionable ways to make your digital content more inclusive:

👉 Use plain English: to improve readability for people with a cognitive disability, low literacy or those with English as a second language.

👉 Add image descriptions (alt text): to support users who rely on screen readers to navigate visual content (scroll to the bottom of our caption for a good example 👇).

Include captions on videos: to ensure accessibility for d/Deaf and hard of hearing audiences, and for people viewing content without sound.

👉 Use inclusive visuals and language: by representing diversity and using people-first , respectful terms. E.g. say “a person living with a disability” rather than outdated or stigmatising language.

👉 Start small: you don’t have to implement everything at once.

At Incluso, we believe digital inclusion is part of meaningful, person-centred care.

[Image descriptions:

Image 1: Graphic titled “How to be more inclusive in the digital world” with floating devices on a blue background. Includes “Together for better living” and a “We 💚 NDIS” badge.

Image 2: Quote reads “Inclusion isn’t just a value, it’s an action…” with a support worker helping a man on a tablet. Orange button says “Follow our guide”.

Image 3: Graphic titled “Use plain English” with points on avoiding jargon and using simple words. Shows two speech bubbles, one tangled and one with a clear arrow.

Image 4: Graphic on “Add image descriptions “Alt text” featuring a tablet with a woman playing guitar. Includes example alt text and explains why alt text matters.

Image 5: Graphic titled “Include captions on videos” with a video player showing subtitles.

Image 6: Graphic titled “Use inclusive visuals and language” showing diverse hands stacked together.

Image 7: Graphic titled “Start SMALL” with a woman smiling at her phone.

17/06/2025

📣 Annual NDIS Pricing Review Update: What you need to know!

What’s changed?

✅ Fairer pricing: Adjustments ensure NDIS participants aren’t charged more than other Australians for the same supports.

✅ No plan reductions: Plans will be updated with the new rates automatically.

✅ Key updates include:

1. Higher pay rates for Disability Support Workers in line with wage and super changes.
2. Higher price limits for Level 1 Support Coordination and psychologists in some states.
3. Reduced price limits for some therapy supports and changes to travel and remote loadings.

🗓️These changes take effect from 1 July 2025

👋 Incluso Services will support all participants through this transition and discuss any required changes to service agreements with you directly.

For more information, visit the NDIS website or get in touch with us if you have any questions about the upcoming changes, here is the link 👉 https://www.incluso.com.au/contact-us

[Image Descriptions:

Image 1: Graphic with the heading “2024-25 NDIS Annual Pricing Review” and a subheading “Key changes you should know”. A support worker in an Incluso Services shirt sits and talks with a participant. Bottom text reads “Together for better living” with a “We 💚 NDIS” badge.

Image 2: Graphic with the heading “What’s changing?” Featuring a large blue down arrow and green up arrow. The down arrow lists “Reduced limits for some therapies, travel costs and the removal of certain fees.” The up arrow highlights “Increased limits for support coordination, psychologists and support worker wages”.

Image 3: Graphic with the heading “What this means for you”. A smiling woman in an Incluso Services shirt points upward beside a list of key points: “Your plan won’t be reduced”, “New plans are automatically updated”, and “Providers must consult you before changing agreements”. “Together for better living” is written at the bottom].

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