27/11/2025
Why do we ask for your credit card to be held when booking on Hot Docs?
Renmark Medical Clinic use financial organisation Stripe, when using the HotDoc platform to process payments on behalf of the practice.
Stripe, is Level 1 certified with the Payment Card Industry – Data Security Standards. As a result, your card details, expiry, CVV codes and data are secure and will never be visible or stored with HotDoc or the practice.
You can view the stripe privacy policy by clicking this link https://stripe.com/au/privacy
Renmark Medical Clinic prefer that patients enter their credit card details in advance which will then confirm their appointment via HotDoc and show on our booking list their details are held.
Completing the card details also shows the patient is confirming they are happy to pay the required fee as all information is provided at the time of booking.
It also provides convenience for paying patients as they can have their visit processed electronically.
As a clinic we are trying to manage patients not attending appointments, so that the appointments can be available for other patients.