07/06/2024
Today, I thought it was timely to mention sharp practices, or unethical behaviour by NDIS providers (registered AND unregistered).
Sharp practices are categorised by the NDIA as non-compliant practices under the NDIS Rules and Regulations. These can be things like doing a hard sell for participants to use their business, using coercion to push participants into signing up with them or even withholding information from participants that may have resulted in them making a different decision around service povision.
We work with vulnerable people, it is our duty to ensure that their rights are protected and report providers who fall foul of the NDIA framework where necessary. Sometimes people make mistakes, none of us fully understand every nook and cranny within the NDIS Act, but it is our responsibility to be as honest and transparent with participants as we can.
To this end, I don't approach participants, if someone refers me, I'm happy for this to occur, I also don't have any solid requirements around people ceasing services with PRISM if they wish to go to another provider. That's their choice and upholding the values of the NDIS is important.
Always remember, that in a heartbeat, you could be a participant, one stroke, one accident and suddenly your life has changed. Always keep this in the back of your mind and think about how you would like to be treated if you were accessing the scheme.
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