We have sites in Bairnsdale, Sale, Traralgon and Wonthaggi, servicing East Gippsland, Wellington, Latrobe Valley, South Gippsland and Bass Coast. Your feedback, experiences and suggestions are an excellent way for us to connect with you and vice versa. Within’s social media accounts are moderated during standard operating hours only:
Monday to Friday 9:00am to 5:00pm AEST (unless otherwise stated
and excluding public holidays). All comments posted are reviewed by our moderator and subject to a few important rules.
1. We welcome all feedback, both positive and negative, but it will sometimes be necessary to moderate content without your prior agreement on our social media channels and website. The decision to moderate content will be at within’s absolute discretion and may be based on the factors including, but not limited to, the following criteria:
a) No private or confidential information may be disclosed. The privacy of our customers, clients and stakeholders is of paramount importance to us and taken very seriously. b) No inappropriate or personal attacks will be posted. Please don’t post demeaning, disrespectful, offensive, obscene, threatening or abusive comments. If your post contains vulgar or inflammatory language, or information that purposely or inadvertently identifies a person in a way that breaches their privacy it will not be posted. c) Participation needs to be relevant to the topic, and helpful to the community. We may decide not to post content that is unrelated to the topic and any content that repetitively talk to the same subject, i.e. flame wars, personal agendas, etc. We will not post any content that solicits sales, or which appear to be for personal, political or commercial gains. d) Any material which is illegal, misleading or deceptive, which may infringe a third party’s intellectual property rights, or which may in any way present a risk to within, its staff/volunteers, or stakeholders will not be posted. e) Be courteous and respectful to community members. Just like in everyday life, good manners are important online. Please try to refrain from shouting (ALL CAPITALS), excessive use of slang and misrepresenting yourself to others. f) We reserve the right (where the social media channel allows) to block users from within social media channels at our sole discretion and without notice.
2. All contributors should be transparent. We will assume that all community members will not misrepresent themselves or post false and misleading information.
3. Our social media channels are NOT customer service points. We will try to answer questions and contribute to the discussion, however our social media channels are not meant for customer service or handling complaints. Sometimes we may redirect you to other more appropriate channels, such as our website, consumer feedback officer, or team managers.
4. Privacy Statement
within only records information for the purpose of administering its social media pages and considering and/or addressing any comments made. No attempt will be made further to identify individuals. Within is not responsible for the privacy practices or content of the host or any linked websites. Users are reminded that social media sites are public spaces on the Internet and interactions are publically viewable and searchable over time i.e. Social media services provide their own disclaimers and policies on the collection and use of visitor information, over which within has no control. Within encourages users to familiarise themselves with the terms of use of each social media site before use. Within cannot control what members of the public may do with the content you have contributed.
5. Aboriginal and Torres Strait Islander people are warned that this website may contain images of deceased persons.
