11/01/2024
We're Hiring!
The Program & Member Co-ordinator plays a key role, alongside other members of the Program & Membership team, in attracting new members and maintaining their engagement. The ideal candidate excels in member engagement, possesses strong networking skills, and is tech-savvy. With a proven track record in community building, they bring exceptional communication skills, a passion for Early Life Nutrition, and a results-driven approach to achieve measurable outcomes.
About Early Life Nutrition Alliance
Early Life Nutrition Alliance is an international organisation which provides training and resources to health care professionals on nutrition for reproductive conditions, pregnancy and infancy.
Responsibilities
Including but not limited to:
Program Optimisation and Delivery
Tracking student progression
Scheduling events
Following up coaches
Making updates to our programs
Manage program Facebook group
Meticulously manage data and apply analytical insights to enhance program effectiveness.
Member Acquisition
Ensure smooth delivery of clarity calls
Following up membership leads
Tracking leads and conversions
Demonstrate a customer-centric mindset to ensure a positive acquisition experience.
Member Progression Sales
Orchestrating promotional events
Scheduling clarity calls
Pursuing leads
Innovate strategies for member progression and retention.
Member Onboarding and Offboarding
Facilitating the smooth onboarding/offboarding
Ensuring all new members feel safe and equipped post their onboarding experience
Ensuring retiring members leave feeling loyal to the ELNA brand
Member Engagement and Retention
Tracking member engagement
Optimising membership retention
Organising bi-annual membership events
Assisting with the building of digital training programs for members to enhance their learning experience
Selection criteria
• Previous experience in membership management or community engagement (1-2 years)
• Exceptional organisational skills
• Excellent interpersonal skills
• Problem solving abilities
• Demonstrated high level of written and verbal communication skills
• Able to work independently or as part of a team
• Proficiency in relevant tools and platforms (e.g., Asana, Zoom, WordPress, Microsoft Office Suite, Email marketing platforms, Social media platforms, Canva)
• Analytical skills - The ability to analyse membership data, track performance metrics, and use insights to refine strategies for growth and retention.
Desirable:
• Familiarity with customer relationship management (CRM) software
• Proven track record of successful membership growth and retention strategies
• Experience building digital courses and programs
• Sales experience and skills
• Nutrition, Business or Marketing degree
We are looking for someone who will undertake the role in a manner that demonstrates commitment to the Early Life Nutrition Alliance vision, purpose, and values.
Supportive - Builds relationships, open & transparent, courteous, compassionate, listens & understands, gives & receives feedback, sensitivity & understanding, values difference & individual worth
Outcome orientated - Supports creativity & innovation, proactive & solution focused, seeks out opportunities, embraces quality improvement, achieves stretch goals, takes responsibility for performance, professional
Adaptive - timely decision making, uses resources wisely, delivers on time, willing to learn, flexible, have a growth mindset, observative of your environment, accept change
Sound like you? To join the Early Life Nutrition Alliance team and apply:
Please send the following to info@earlylifenutritionalliance.com
Resume and cover letter
A Myers Briggs and DISC profile test results
A 5 minute video detailing what you think you would bring to the ELNA team
Please do not apply via Facebook. Only applications emailed to info@earlylifenutritionalliance.com will be considered.
Applications close midnight 31st January (AEDT)
