ONCALL

ONCALL Delivering exceptional end-to-end disability, child, youth and family services across Australia.

ONCALL is proud to be an Award winning, DHS Registered Community Service Organisation providing support 24/7 throughout Melbourne. ONCALL comprises of a team of expert professionals with extensive industry knowledge and experience in a broad range of community care and support services. This ensures our clients’ needs are clearly understood and accommodated regardless of associated complexities. O

NCALL consists of a number of highly functioning business units lead by expert managers with extensive professional experience in the Disability, Welfare & Workforce Solutions sectors. Our business units consist of the following:
- Disability Casual Staff Services
- Welfare Casual Staff Services
- LifeChoices (Individual Support Packages - ISP)
- LifeStyles (Accommodation Services including Complex Support)
- Learning and Development (Training)
- Advanced information technology & Customised reporting
- After Hours Contact Management Services
- Professional & Executive Locum Services
- Case Management Locum Services
- Casual Staff Bank Management Services

Blake dropped by head office today! ☕✨We shared a hot chocolate, some laughs, and gave him a behind-the-scenes look at h...
14/08/2025

Blake dropped by head office today! ☕✨

We shared a hot chocolate, some laughs, and gave him a behind-the-scenes look at how things run here. From the team’s energy to the daily grind, he got to see exactly what we do (and why we love it!).

A huge thank you to Lee Street Special School!Our Business Development Manager, Nathan, attended an information day at L...
07/08/2025

A huge thank you to Lee Street Special School!

Our Business Development Manager, Nathan, attended an information day at Lee Street State Special School in Caboolture yesterday.

The event brought together providers, educators, and families with a shared goal, to support children with disabilities.

It was an opportunity to listen, learn, and strengthen our understanding of the unique challenges and supports needed within the community.

A huge thank you to the team at Lee Street for hosting such a thoughtful and well-organised event!

Wendy didn’t need more hours, she needed a team who truly saw her. 🧡With holistic, person-centered support from ONCALL, ...
29/07/2025

Wendy didn’t need more hours, she needed a team who truly saw her. 🧡

With holistic, person-centered support from ONCALL, Wendy went from feeling limited in her opportunities to proudly becoming our National Brand Ambassador.

Today, she helps train new staff, speaks at events, and is studying her Certificate IV in Disability, using her voice to create change.

When support reflects the whole person, the outcomes speak for themselves.

Looking for personalised support at home or in the community? Let’s find the right fit.

📧 intake@oncall.com.au
📞 03 9896 2468

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Big news!!We’ve just been named “Most Outstanding Comprehensive Complex Care Services Provider in Australia” at the 2025...
27/07/2025

Big news!!

We’ve just been named “Most Outstanding Comprehensive Complex Care Services Provider in Australia” at the 2025 Enablement Awards.

This national recognition in the Disability Services category reflects what we stand for:

- Innovation in complex care
- Evidence-based, person-centred support
- Uncompromised quality

This recognition isn’t just ours... it belongs to:
🧡 the teams who go above and beyond
🩵 the families who trust us
💛 and the people we support, who remind us what really matters

We’ll keep raising the standard, delivering care that’s safe, personalised to your goals, and uncompromised in quality.

Today we had the absolute joy of a surprise visit from our friend Bailey 💙He lit up the ONCALL office with his smile, jo...
22/07/2025

Today we had the absolute joy of a surprise visit from our friend Bailey 💙

He lit up the ONCALL office with his smile, joined us for a delicious lunch, and even gave us time tips on making a hot chocolate! ☕🧡

Bailey was so happy to see where all the behind-the-scenes magic happens, and we were just as happy to have him here.

Thanks for brightening our day, Bailey. You’re always welcome at ONCALL 💫✨

# #้homeandliving

We're currently seeking a new housemate for our beautiful Cleopatra home in Cranbourne. This modern 3-bedroom property h...
18/07/2025

We're currently seeking a new housemate for our beautiful Cleopatra home in Cranbourne. This modern 3-bedroom property has a 1-bedroom vacancy, ideally suited to a social and independent male in his 30s who enjoys meaningful conversation, connection, and a balance of personal space.

The home offers shared supports at a 1:3 ratio (with inactive nights), generous indoor and outdoor living areas, and is located in a quiet neighbourhood close to local parks and reserves. This is a non-SDA home and participants will need to contribute to rent from their DSP.

If you or someone you support is looking for high-quality supported accommodation, please reach out to intake@oncall.com.au for more information.

We had a very special visitor at the ONCALL office today, our wonderful National Brand Ambassador, Wendy! Over a lovely ...
09/07/2025

We had a very special visitor at the ONCALL office today, our wonderful National Brand Ambassador, Wendy! Over a lovely cup of tea (or two!), we shared stories and laughs for hours. ☕✨

Wendy’s joy in this photo says it all, it’s moments like these that remind us exactly why we do what we do. 🥰

If you’d like to find out how we can support you or a loved one, get in touch at intake@oncall.com.au!

We’re excited to announce the appointment of Chloe Kempe as Chief Executive Officer of ONCALL Group Australia/SACARE.Chl...
08/07/2025

We’re excited to announce the appointment of Chloe Kempe as Chief Executive Officer of ONCALL Group Australia/SACARE.

Chloe brings 25 years of experience in the disability sector and has played a foundational role in the development and leadership of SACARE as a founding family member, former CEO, and most recently as Chief Operating Officer of ONCALL/SACARE.

Her long-standing commitment to the sector is reflected in her focus on delivering individualised services that align with the NDIS Practice Standards and Quality and Safeguarding Framework. Chloe brings an understanding of the operational needs and client expectations that underpin our service delivery. We’re incredibly proud that we’ve built an organisation where clients and employees are genuinely valued, respected, and supported every day.

As we continue to navigate an evolving and complex NDIS environment, Chloe’s focus will be on strengthening our service delivery frameworks, growing workforce capability, and ensuring we remain leaders in the standard of care across the disability sector. Chloe is committed to ensuring that every individual we support receives care that is safe, tailored to their goals, and uncompromised in quality.

We will continue to innovate in how we deliver services and strongly believe that fun, flexibility, and connection must remain at the heart of what we do.

We look forward to continuing our work with stakeholders, clients, and families under Chloe’s leadership.

04/07/2025

Start your engines! Meet Steven, a lifelong F1 fan who’s now living his dream, racing slot cars from the comfort of his own home. 🏁

From cheering on the Grand Prix to building tracks in his living room, Steven’s passion for cars has never slowed down, and neither has his joy. ❤️

Ready to turn passion into possibility? Let’s make it happen.
📩 Contact us at intake@oncall.com.au

We’re all set for the Source Disability Expo this Friday and Saturday! 🎉Come and spin the prize wheel 🎁, have a chat wit...
03/07/2025

We’re all set for the Source Disability Expo this Friday and Saturday! 🎉

Come and spin the prize wheel 🎁, have a chat with our friendly team 😊, and learn how our services can support you or your loved ones.

We can’t wait to see you there!

Michael had a fantastic day at the Queensland Rail Museum! 🚂✨Michael loves getting out in the community, whether it’s me...
27/06/2025

Michael had a fantastic day at the Queensland Rail Museum! 🚂✨

Michael loves getting out in the community, whether it’s meeting new people at his sports club, jumping around at his favourite trampoline park, or visiting museums. Every day brings a new adventure!

Our Community Participation program is all about helping participants stay connected and follow their passions, whatever they may be.

💬 Want to learn more? Reach out to our intake team at intakeqld@oncall.com.au

Everyone deserves the chance to do what they love! 💙

We’ve rounded up some of the most exciting SDA homes currently available across South East Melbourne, offering comfort, ...
24/06/2025

We’ve rounded up some of the most exciting SDA homes currently available across South East Melbourne, offering comfort, accessibility, and spaces that truly feel like home. Whether you're looking for modern shared living or a peaceful, purpose-built property, there’s something here for everyone.

To work around your busy schedules, we’re now offering virtual and in-person tours, so you can explore each home in a way that suits you.

Check out the article and book your personalised tour today. Let’s find the right fit, together.

📩 - intake@oncall.com.au
📞 - (03) 9896 2468

Looking for the perfect place to call home? We've handpicked some of our top Specialist Disability Accommodation (SDA) and Supported Independent Living (SIL) properties currently available. Whether you're after space, accessibility, or community, we've got something for you.

Address

Level 2/660 Canterbury Road, Surrey Hills
Melbourne, VIC
3127

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