29/09/2025
Member for Dickson
Thank you, Deputy Speaker. The NDIS is a lifeline for many Australians. It can mean the difference between isolation and regular community engagement, between loneliness and receiving consistent support at home. It has also enabled carers to work, reconnect with their communities, and maintain their mental health. Many participants and carers remember life before the NDIS—days spent confined at home, a situation that was both challenging and isolating.
Whenever discussions arise in this place about changes to the NDIS, participants’ fears intensify. They struggle to sleep at night, reflecting the trauma of living with a severe lack of support prior to the NDIS. That is why Labor established the scheme, and why we remain committed to protecting it to ensure it continues to serve those it was intended to support—people with significant and permanent care and support needs.
At the same time, structural changes to the system are necessary to ensure it is equitable, safe, and sustainable. While the NDIS has been a lifeline to many, it has also been exploited by some. Participants, providers, and the public are aware of both its benefits and its misuses. The fear of change is real, particularly due to the legacy of mismanagement and fraud allowed under the previous Coalition government, which has tainted confidence in the scheme.
For example, a constituent, Carol, a mother of an adult child with cerebral palsy, recently approached our office regarding a $1,000 bill for two very short trips—no more than five minutes—arranged by a new service provider after her car broke down. She was understandably distressed and unsure how to respond.
We acknowledge that the majority of providers operate ethically, particularly those servicing areas with limited local supports. However, pricing discipline is needed to ensure participants do not pay more than is reasonable compared with other sectors such as aged care and health. Changes are required not only because of bad actors, but also because the NDIS is currently failing some participants while over-serving others.
Despite rhetoric from the other side about recent improvements, nine years of inaction under the Coalition allowed systemic problems to fester. Upon assuming government in 2022, we initiated a review that revealed a lack of basic fraud and compliance controls—none of which had been established over the previous nine years. Most providers (15 out of 16) remain unregistered and unregulated. States and territories were previously allowed to step away from providing support as the provider of last resort, leaving gaps in mainstream service delivery, particularly in rural areas.
We are addressing these issues comprehensively. Children with autism continue to face long waits for diagnosis and early intervention, especially those in regional, remote, or disadvantaged areas. Foundational supports, including early intervention through programs such as Thriving Kids, are vital. A system that rewards the biggest spender at the expense of need is unacceptable.