Support Agency

Support Agency NDIS Registered Provider Welcome to Support Agency! We are a registered NDIS provider offering support coordination and specialist support coordination.

We can guide you to access the scheme and use your funding appropriately to meet your goals. We work with network providers to ensure participants get support in all avenues, including working with DCJ, NSW Health and an array of allied health and SDA/SIL providers.

Support can look different for everyone.For some people, it may mean having the right team around them.For others, it ma...
12/04/2026

Support can look different for everyone.

For some people, it may mean having the right team around them.
For others, it may be building confidence, learning new skills, or feeling understood.

What makes you feel supported?

We would love to hear your thoughts.

It’s World Music Therapy Week 🎶Music therapy is a therapeutic support that uses structured, evidence-based approaches to...
09/04/2026

It’s World Music Therapy Week 🎶

Music therapy is a therapeutic support that uses structured, evidence-based approaches to support participants in working towards their goals.

It can support areas such as:
• Communication
• Emotional regulation
• Social interaction
• Behavioural outcomes

Under the NDIS, music therapy may be included in your plan if it aligns with your goals and is considered reasonable and necessary.

It must also be delivered by a qualified music therapist and should complement, not duplicate, other supports.

This week is a great opportunity to learn more about how music can be used as a meaningful and goal-focused support.

If you are exploring therapy options, our team is here to help guide you.
https://www.supportagency.com.au/services/music-therapy/

Behaviour Support is often misunderstood, but it plays an important role in helping participants build skills and feel m...
07/04/2026

Behaviour Support is often misunderstood, but it plays an important role in helping participants build skills and feel more supported in everyday life.

It focuses on understanding behaviour and developing strategies that align with individual goals.

If you would like to learn more, our team is here to help.

🌐 www.supportagency.com.au/services/behaviour-support/

Happy Easter!
04/04/2026

Happy Easter!

Easter Holiday NoticePlease note that Support Agency will be closed over the Easter period:Friday 3 April – Monday 6 Apr...
01/04/2026

Easter Holiday Notice

Please note that Support Agency will be closed over the Easter period:
Friday 3 April – Monday 6 April

We will reopen on Tuesday 7 April.

If you have any enquiries, please feel free to contact us before the closure or leave us a message and our team will respond when we return.

Wishing everyone a safe and peaceful Easter.

What does a Behaviour Support Practitioner do?Behaviour Support focuses on understanding the reasons behind behaviours a...
31/03/2026

What does a Behaviour Support Practitioner do?

Behaviour Support focuses on understanding the reasons behind behaviours and developing strategies that can support participants in their everyday life.

This may include:
• Identifying triggers and patterns
• Developing personalised Behaviour Support Plans
• Supporting skill development and independence
• Working alongside families and support teams

Behaviour support is designed to help participants work towards their goals in a way that is meaningful to them.

If you would like to learn more about Behaviour Support, our team is here to help.

🌐 www.supportagency.com.au/services/behaviour-support

29/03/2026

The NDIS is designed to fund supports that help you pursue your goals.
Funding decisions are made by the NDIA, based on what is considered reasonable and necessary under the NDIS Act.

Plans focus on goals, supports, and budgets.

But something else matters too.
👉 How safe you feel asking questions.
👉 How clear things are explained.
👉 How supported you feel during change.

While the NDIS measures funding and goals, the experience of using your plan is personal.

Good support is not just about services being in place.

It is about communication, respect, and working alongside you.

If your plan feels overwhelming, you are allowed to ask for clarity.
We are here to help you understand your plan in a way that feels steady and human.

www.supportagency.com.au

26/03/2026

Mark puts it simply.
Support isn’t about stepping in and taking over.

It’s about asking, listening, and respecting someone’s
choice.

“Ask the client what they want… it’s their choice.”

What might seem helpful in the moment isn’t always
what someone needs.
And people shouldn’t have to constantly explain how
to be treated.

The best support?
It starts with listening.

And having the right people around you makes all the
difference.




26/03/2026

From rugby to recovery… and now back on the waves 🌊

This is Mark, up in Byron Bay competing in an adaptive surfing event.

After a spinal cord injury at 17, he spent years out of the water before finding his way back. Not alone, but with the right people around him.

Adaptive surfing is a team effort.
There are people guiding the board, helping through the breakers, and making sure every moment in the water is safe.

And when it all comes together, it looks like this.
Catching waves again.

“It’s the most professional setup I’ve ever seen.”

Mark is a close friend of Ashlea, and we feel lucky to be able to share a small part of his story.

Because sometimes, support looks like this.

25/03/2026

On the waves with purpose 🌊

Ryan Tilly from Rove, proud sponsors of Australian Pro Adaptive Surf Championships, were on the ground supporting the day and helping Mark out in the surf.

From balancing safety and risk to making the call to just go for it, Ryan shares what it was really like being in the water and why sometimes, you’ve just got to live life and make it worth it.

Psychology can be funded under the NDIS when it relates to your disability and your goals.It usually sits under Capacity...
24/03/2026

Psychology can be funded under the NDIS when it relates to your disability and your goals.

It usually sits under Capacity Building – Improved Daily Living.

Psychology support may focus on:
• Building emotional regulation skills
• Developing coping strategies
• Supporting behaviour or mental wellbeing connected to disability
• Strengthening independence and daily functioning

Like all NDIS supports, funding must meet reasonable and necessary criteria and be aligned with your individual plan.

It is important to know that the NDIS does not replace the public health system. If psychology is primarily for general mental health treatment unrelated to disability, it may fall outside NDIS responsibility.

If you are unsure how psychology fits into your plan, asking for clarification is completely reasonable.

Support should feel clear and informed.

If you would like to understand how psychology may align with your goals, we are here to talk.
👉 www.supportagency.com.au

Ashlea is in Byron Bay 🌊Supporting Mark Leslie at the Australian Pro Adaptive Surf Championships ahead of tomorrow’s com...
24/03/2026

Ashlea is in Byron Bay 🌊
Supporting Mark Leslie at the Australian Pro Adaptive Surf Championships ahead of tomorrow’s comp!

All the best, Mark. We’re cheering you on! 💙

Address

Sydney, NSW
2756

Opening Hours

Monday 8am - 6pm
Tuesday 8am - 6pm
Wednesday 8am - 6pm
Thursday 8am - 6pm
Friday 8am - 6pm

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