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Monday 8am - 6pm Tuesday 8am - 6pm Wednesday 8am - 6pm Thursday 8am - 6pm Friday 8am - 6pm

Support Agency

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Sydney, NSW
Support Agency

NDIS Registered Provider Welcome to Support Agency! We are a registered NDIS provider offering support coordination and specialist support coordination.

We can guide you to access the scheme and use your funding appropriately to meet your goals. We work with network providers to ensure participants get support in all avenues, including working with DCJ, NSW Health and an array of allied health and SDA/SIL providers.

09/01/2026

📘 Changes are coming to early childhood supports in Australia.
From July 2026, some children under nine with mild to moderate developmental needs may receive supports through the Thriving Kids initiative instead of the NDIS.

Understanding what supports move to mainstream services and what remains under the NDIS helps families plan ahead and avoid confusion.

Our latest blog explains the changes based on current government announcements and what families may need to consider.

Read more from from our blog: https://www.supportagency.com.au/thriving-kids-vs-ndis-what-families-need-to-know/

08/01/2026

Music Therapy & the NDIS: Clearing Up the Confusion 🎵

There’s been a lot of uncertainty lately around Music Therapy and the NDIS, so we want to help set the record straight.

✔️ Music Therapy is still a recognised therapeutic support under the NDIS
✔️ It can be funded through Capacity Building – Improved Daily Living when it’s reasonable and necessary
✔️ It must be delivered by a Registered Music Therapist (RMT)
✔️ Therapy needs to clearly link to your NDIS goals and functional outcomes

Recent reviews and rule changes have caused understandable concern, but music therapy has not been removed from the NDIS. What matters most is that supports are evidence-based, goal-aligned, and delivered by qualified professionals.

We’ve shared a new blog breaking this down in simple terms, based on guidance from the Australian Music Therapy Association.

👉 Read the full blog https://www.supportagency.com.au/music-therapy-ndis-explained/

If you’re unsure how music therapy fits into your plan, we’re here to help you navigate it with confidence.

06/01/2026

📌 Clear goals help your NDIS plan reflect the supports you need.
Goals describe what you want to work toward and help guide what may be considered reasonable and necessary.

Many participants set goals related to daily living, independence, learning, participation or wellbeing.

Spending time updating or refining your goals can support a smoother year ahead.

Learn more at www.supportagency.com.au

04/01/2026

We are officially back for 2026 🎉
If you are reviewing your budgets, preparing documents or setting goals for the year, now is a great time to get organised.

Starting the year with clarity can help make your supports more consistent and easier to manage.

Learn more at www.supportagency.com.au

31/12/2025

Happy New Year! 🎉
We hope 2026 brings clarity, stability and helpful supports for everyone.

24/12/2025

🎄 Merry Christmas.
This season can bring joy, reflection or mixed emotions for many people.
Participants may have changes in routine or support availability, and providers may be adjusting their schedules during the holiday period.

Wherever you are today, we hope you experience comfort, calm and connection in a way that feels right for you.

18/12/2025

🎄 Support Agency will be closed from December 22 and will reopen on January 5, 2026.

We look forward to supporting you again in the new year.

17/12/2025

Secret Santa moments we couldn’t not share 🎁✨
Smiles, surprises, and a whole lot of festive cheer around the office.
We’re still guessing who gifted what… but the joy says it all 🎄

16/12/2025

🧩 PACE introduces a new structure for NDIS plans.
Participants will see My Supports, My Services and updated funding categories, which may look different from previous plans.

Understanding PACE helps you:
✔ Identify your budgets
✔ Understand provider claims
✔ Read your new plan sections
✔ Prepare for future reviews

A quick check now can make 2026 planning much smoother.

Learn more at www.supportagency.com.au

14/12/2025

🛒 Many people ask whether an item is considered Assistive Technology or an everyday product.
The NDIS funds Assistive Technology when it relates directly to disability and meets reasonable and necessary criteria.

Everyday items cannot be funded even if they are helpful.

Our latest blog explains:
✔ The difference between everyday items and AT
✔ What the NDIS considers reasonable and necessary
✔ Examples from the NDIS guidelines
✔ What evidence may be required

Understanding these definitions helps you request the right supports.

Learn more: www.supportagency.com.au/everyday-living-cost-or-assistive-technology

12/12/2025

⭐ Thank you for sharing your experience with us.
Feedback helps us understand what information is most helpful for participants and where we can continue improving.

Clear communication is a key part of ensuring participants feel confident using their plans.

09/12/2025

🌍 Today is Human Rights Day.
In the NDIS, participants have the right to safe, respectful and inclusive supports under the NDIS Code of Conduct and Practice Standards.

These rights include:
✔ Access to clear information
✔ Respect for choice and control
✔ Safe and ethical services
✔ Support that protects dignity and wellbeing

Human Rights Day is a reminder of why safe, quality support matters in every part of the NDIS journey.

Address

Sydney, NSW
2756

Opening Hours

Monday	8am - 6pm
Tuesday	8am - 6pm
Wednesday	8am - 6pm
Thursday	8am - 6pm
Friday	8am - 6pm

Website

https://www.supportagency.com.au/

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