Support Agency

Support Agency NDIS Registered Provider Welcome to Support Agency! We are a registered NDIS provider offering support coordination and specialist support coordination.

We can guide you to access the scheme and use your funding appropriately to meet your goals. We work with network providers to ensure participants get support in all avenues, including working with DCJ, NSW Health and an array of allied health and SDA/SIL providers.

You may have heard about changes to how NDIS plans are created.A new planning framework is being introduced, with some d...
26/05/2026

You may have heard about changes to how NDIS plans are created.

A new planning framework is being introduced, with some delays, as part of broader improvements to the system.

The goal is to:

• Create more consistent plans
• Better align supports with participant needs
• Ensure long-term sustainability of the NDIS

While things are still evolving, one thing remains the same... your supports should always reflect your goals and needs.

If your plan feels unclear or different, you’re not alone. We’re here to help you understand it.

Read more: https://www.supportagency.com.au/ndis-planning-framework-delay-2027/

What are “duplicate supports” in the NDIS?It’s when two or more services are doing very similar things.With recent chang...
24/05/2026

What are “duplicate supports” in the NDIS?

It’s when two or more services are doing very similar things.

With recent changes, the NDIS is looking more closely at this, and may not fund overlapping supports.

That’s why it’s important that:

• Each provider has a clear role
• Supports work together, not against each other
• Your plan is structured in a way that makes sense

Good collaboration leads to better outcomes, and helps make sure your supports are approved and effective.

The NDIS is shifting its focus.From:“How many hours of support are you getting?”To:“What outcomes are you achieving?”Thi...
21/05/2026

The NDIS is shifting its focus.

From:
“How many hours of support are you getting?”

To:
“What outcomes are you achieving?”

This means supports are now expected to:

• Build independence
• Develop skills
• Improve daily functioning
• Create long-term positive change

It’s not just about receiving support, it’s about what that support is helping you achieve.

Reports are becoming more important than ever in the NDIS.They’re not just paperwork... they help tell your story.A stro...
19/05/2026

Reports are becoming more important than ever in the NDIS.

They’re not just paperwork... they help tell your story.

A strong report can:

• Show your progress
• Explain your support needs
• Link your supports to your goals
• Support funding decisions in your plan

Without clear evidence, it can be harder to justify supports.

That’s why working with providers who understand how to document and communicate outcomes is so important.

This National Volunteer Week, we recognise the people who give their time to support others 🤝Volunteers play an importan...
17/05/2026

This National Volunteer Week, we recognise the people who give their time to support others 🤝

Volunteers play an important role in building stronger, more inclusive communities.

Your kindness, time, and effort make a real difference... and it doesn’t go unnoticed.

Thank you for everything you do 💛

Are therapy supports still funded under the NDIS?Yes, therapies like psychology, behaviour support, and music therapy ar...
14/05/2026

Are therapy supports still funded under the NDIS?

Yes, therapies like psychology, behaviour support, and music therapy are still funded.

What’s changed is how they’re assessed.

Supports now need to:

• Clearly link to your NDIS goals
• Show how they improve your functional capacity
• Avoid duplication with other services

In some cases, additional evidence or reports may be required to support funding decisions.

If you’re unsure how your therapy fits within your plan, we’re here to help you make sense of it.

https://www.supportagency.com.au/services/music-therapy/

You’ve probably heard the term “reasonable and necessary”, but what does it actually mean?For a support to be funded und...
12/05/2026

You’ve probably heard the term “reasonable and necessary”, but what does it actually mean?

For a support to be funded under the NDIS, it needs to:

✔ Relate directly to your goals
✔ Help improve your daily life or independence
✔ Be value for money
✔ Not duplicate other supports

This is becoming more important across all plans, especially with recent changes.

If something isn’t clearly linked to your goals or outcomes, it may not be approved, which is why having the right support and guidance matters.

There’s been a lot of talk about changes in the NDIS lately, and we know it can feel overwhelming.Here’s what’s happenin...
10/05/2026

There’s been a lot of talk about changes in the NDIS lately, and we know it can feel overwhelming.

Here’s what’s happening right now, in simple terms:

• Planning changes are being introduced (with some delays)
• There’s a stronger focus on what is “reasonable and necessary”
• Supports need to clearly link to your goals
• There’s more emphasis on outcomes, not just services

The goal is to make the NDIS more consistent and sustainable — while still supporting participants to achieve meaningful outcomes.

If you’re unsure how these changes might affect you or your plan, we’re always here to help guide you through it 💛

To the mums, carers, and mother figures in our community 💐The ones who advocate, support, comfort, and show up every sin...
09/05/2026

To the mums, carers, and mother figures in our community 💐

The ones who advocate, support, comfort, and show up every single day... often without recognition.

Today is for you.

Thank you for everything you do, not just today, but every day 💛

Every step forward matters.Progress can look different for everyone, and each step can support participants as they work...
07/05/2026

Every step forward matters.

Progress can look different for everyone, and each step can support participants as they work towards their goals.

At Support Agency, we recognise and value these moments.

🌐 www.supportagency.com.au

Understanding Improved Relationships funding under the NDISThis support sits under Capacity Building and is designed to ...
05/05/2026

Understanding Improved Relationships funding under the NDIS

This support sits under Capacity Building and is designed to help participants build stronger, more positive relationships in everyday life.

It may support:
• Communication and social skills
• Behaviour Support strategies
• Guidance for families and support networks

Under newer PACE plans, these supports may appear across categories like Relationships and Behaviour Support, while legacy plans may still list “Improved Relationships.”

Although the structure may look different, the goal remains the same. Supporting participants to build skills, improve interactions, and work towards greater independence.

All supports must align with your goals and meet the NDIS reasonable and necessary criteria.

If you are unsure how this funding applies to your plan, our team can help guide you.

Read more in our blog:
https://www.supportagency.com.au/understanding-improved-relationships-funding/

Address

Sydney, NSW
2756

Opening Hours

Monday 8am - 6pm
Tuesday 8am - 6pm
Wednesday 8am - 6pm
Thursday 8am - 6pm
Friday 8am - 6pm

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