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Uluru Support Services, 93 Brighton Street, Riverstone, Sydney (2025)

12/09/2025

NDIS Writing Clear and Transparent Service AgreementsNDIS WRITING CLEAR AND TRANSPARENT SERVICE AGREEMENTS
The National Disability Insurance Scheme (NDIS) plays a pivotal role in providing support to individuals with disabilities in Australia. One of the critical components of this scheme is crafting service agreements that are clear and transparent. These agreements outline the expectations, responsibilities, and services to be delivered, ensuring that both providers and participants are aligned. In this article, we delve into the importance of these agreements and offer guidance on how to formulate them effectively.

UNDERSTANDING NDIS SERVICE AGREEMENTS
NDIS service agreements are contracts between service providers and participants. They detail the types of supports and services a participant will receive and are crucial for setting clear terms and managing expectations. A well-written agreement not only clarifies the roles and obligations of both parties but also enhances trust and accountability.

WHY CLEAR SERVICE AGREEMENTS ARE ESSENTIAL
Service agreements serve as the backbone of service delivery under the NDIS. Here's why they are essential:

* Clarity and Understanding: Clear agreements ensure that both parties fully understand their obligations and the services to be provided. It reduces the likelihood of misunderstandings and disputes.
* Legal Protection: A written agreement provides legal protection for both parties in case of disagreements regarding service delivery.
* Customization: Tailored agreements allow participants to customize their plans to suit their unique needs, ensuring they receive the most appropriate support.
* Effectiveness: Detailed agreements improve the effectiveness of service delivery by setting specific goals and outcomes.

KEY COMPONENTS OF AN EFFECTIVE SERVICE AGREEMENT
A comprehensive NDIS service agreement should include several key components to ensure clarity and mutual understanding.

PARTICIPANT AND PROVIDER DETAILS
Start with the basic information of both parties involved. This section should include:

* Participant's name and contact details
* NDIS number, if applicable
* Provider's name, ABN, and business address

SERVICE DESCRIPTION AND DELIVERY
This section should provide a detailed description of the services to be offered. It should cover:

* The types of services and supports to be provided
* Frequency and duration of the services
* The location where services will be delivered
* How the services align with the participant's NDIS plan

FEES AND PAYMENT TERMS
Clearly outline the cost of services, including:

* Hourly rates or package costs
* Payment schedule and method of payment
* Policies regarding cancellations, refunds, and non-payment

RESPONSIBILITIES AND OBLIGATIONS
Define the roles and responsibilities of both parties, including:

* Participant's responsibilities (e.g., providing timely notice of any changes)
* Provider’s obligations to deliver services as agreed
* Confidentiality and privacy clauses

CONFLICT RESOLUTION AND ENDING THE AGREEMENT
Include procedures for resolving any disputes that may arise and outline how either party can terminate the agreement. This should cover:

* Steps to address grievances
* Notice period for termination
* Outcomes if the agreement is terminated early

BEST PRACTICES FOR CRAFTING CLEAR AGREEMENTS
USE PLAIN LANGUAGE
Ensure the language used is simple and jargon-free. Participants may have varied levels of understanding, so avoid technical terms that could lead to confusion.

ENGAGE PARTICIPANTS IN THE PROCESS
Invite participants to actively engage in drafting their agreements to ensure that the terms align with their needs and expectations. This collaborative approach can foster stronger relationships and satisfaction.

UPDATE REGULARLY
As participant needs and circumstances change, so should the service agreement. Regularly review and update agreements to reflect current needs and goals.

CONCLUSION
NDIS service agreements are vital tools for ensuring that all parties are informed and agreements are transparent. By focusing on clarity, participant engagement, and comprehensively covering all necessary details, service providers can foster positive relationships with participants. This not only benefits the individuals involved but also enhances the overall effectiveness of the support services offered under the NDIS.

The National Disability Insurance Scheme (NDIS) plays a pivotal role in providing support to individuals with disabilities in Australia. One of the critical

11/09/2025

Effective NDIS Support Planning: A Participant-Centred ApproachThe National Disability Insurance Scheme (NDIS) has fundamentally reshaped how Australians with disabilities receive care and support. At the heart of this initiative is the concept of support planning, focusing on a participant-centered approach. Effective NDIS support planning not only ensures the best outcomes for individuals but also empowers them to manage their own lives. In this blog post, we'll explore the facets of an effective NDIS support plan and how a participant-centered approach can make all the difference.

UNDERSTANDING NDIS SUPPORT PLANNING
Support planning is a crucial element of the NDIS framework, tasked with tailoring supports to meet the specific needs and goals of each participant. It involves identifying the necessary services and resources to help individuals with disabilities lead more autonomous and fulfilling lives. To maximize the benefits, support planning should be dynamic, adaptable, and most importantly, centered around the participant.

THE IMPORTANCE OF A PARTICIPANT-CENTERED APPROACH
A participant-centered approach places the individual at the core of the decision-making process. This method recognizes that each person has unique needs, aspirations, and preferences. Effective NDIS support planning, therefore, must be personalized rather than a one-size-fits-all solution. By prioritizing the participant's voice, this approach fosters independence, dignity, and respect.

KEY ELEMENTS OF EFFECTIVE NDIS SUPPORT PLANNING
1. COMPREHENSIVE NEEDS ASSESSMENT
The first step in creating an effective support plan is conducting a thorough assessment of the participant's needs and goals. This involves understanding the individual's current life circumstances, health requirements, daily challenges, and personal aspirations. Gathering detailed information through interviews, medical reports, and assessments helps in creating a plan that truly meets their needs.

2. SETTING REALISTIC AND ACHIEVABLE GOALS
Once needs are assessed, it's essential to define clear and attainable goals. Participants should be actively involved in setting these objectives, ensuring that they are meaningful and aligned with their life aspirations. Goals could range from improving mobility, developing new skills, or enhancing social interactions. A good support plan translates these goals into actionable steps.

3. DEVELOPING A PERSONALIZED SUPPORT PLAN
The support plan itself should be a detailed blueprint comprising various services and interventions that align with the set goals. This includes identifying potential service providers, determining the resources required, and establishing timelines for achieving specific milestones. Flexibility is key, as plans must adapt to changing circumstances or shifting participant priorities.

4. REGULAR MONITORING AND REVIEW
An effective NDIS support plan is not static. Continual monitoring and regular reviews are crucial to ensure the plan remains relevant and effective. Scheduled check-ins with participants and service providers can help assess progress, resolve challenges, and incorporate necessary changes. Regular feedback from the participant is invaluable during reviews.

BENEFITS OF A PARTICIPANT-CENTERED NDIS SUPPORT PLAN
EMPOWERMENT AND AUTONOMY
By integrating a participant-centered approach, individuals gain a sense of control over their lives. They are not just recipients of services but active decision-makers. This empowerment fosters greater autonomy and confidence in managing daily activities and future planning.

IMPROVED SATISFACTION AND OUTCOMES
When participants feel heard and respected, their satisfaction with the support system increases. Effective support planning leads to enhanced outcomes, as interventions are more likely to address genuine needs and achieve desired results. Participants often experience improved quality of life and heightened well-being.

STRENGTHENED COMMUNITY CONNECTIONS
Participant-centered planning often encourages individuals to engage more deeply with their communities. Tailored supports can facilitate involvement in community programs, employment opportunities, and social events, promoting integration and reducing isolation.

CHALLENGES AND SOLUTIONS IN PARTICIPANT-CENTERED PLANNING
1. IDENTIFYING THE RIGHT SERVICES
Finding the right mix of services can be challenging. A common solution is working closely with experienced NDIS support coordinators who understand the local service landscape and can aid in selecting the most appropriate providers.

2. MANAGING EXPECTATIONS
Setting realistic expectations is crucial for both participants and families. Clear communication about what can and cannot be achieved with available resources is essential. Education and counseling can help manage expectations appropriately.

3. NAVIGATING COMPLEX SYSTEMS
The NDIS framework can be complex. Providing participants with accessible information and support can ease their navigation of the system. Simplifying documentation and offering multilingual resources can further aid in overcoming this barrier.

CONCLUSION
Effective NDIS support planning is a cornerstone of empowering individuals with disabilities to lead fulfilling and autonomous lives. A participant-centered approach ensures that plans are personalized, flexible, and closely aligned with individual goals. By focusing on improving autonomy, satisfaction, and community involvement, NDIS support planning can transform lives for the better. As we continue to refine this approach, ongoing collaboration and communication between participants, families, and service providers will remain vital. Through these efforts, we can continue to advance towards an inclusive society where every individual’s potential is recognized and maximized.

The National Disability Insurance Scheme (NDIS) has fundamentally reshaped how Australians with disabilities receive care and support. At the heart of this

10/09/2025

Improving Access to NDIS Supports for All ParticipantsIn recent years, the National Disability Insurance Scheme (NDIS) in Australia has made significant strides in empowering individuals with disabilities to lead more independent lives. However, ensuring equitable and efficient access to NDIS supports remains a critical challenge. Improving access to NDIS supports for all participants is essential to optimizing the benefits that these supports can provide. This article explores strategies and initiatives to enhance access and deliver better outcomes for all NDIS participants.

UNDERSTANDING THE NDIS FRAMEWORK
The NDIS is a major reform of disability services in Australia, designed to provide funding and support tailored to individual needs. It represents a shift from a welfare-based model to an investment model, aiming to improve long-term outcomes for people with disabilities. However, navigating the complexities of the scheme can be daunting for many participants and their families.

THE IMPORTANCE OF ACCESSIBILITY
Accessibility is a cornerstone of the NDIS framework. It involves ensuring that every participant can easily access the supports they need. Despite this commitment, barriers—such as geographical, socio-economic, and informational—still exist, preventing some individuals from fully benefiting from NDIS services.

CHALLENGES IN ACCESSING NDIS SUPPORTS
Several challenges can impede participants' ability to access NDIS supports effectively:

* Geographical Barriers: Participants living in remote or rural areas may face difficulties accessing services due to limited provider availability.
* Complex Processes: The process of applying for and managing NDIS plans can be complex, deterring some from participating.
* Lack of Information: Many potential participants are unaware of the schemes or do not fully understand how to engage with them effectively.
* Cultural and Language Barriers: Participants from diverse cultural backgrounds may face language and cultural obstacles that hinder access.

STRATEGIES TO IMPROVE ACCESS
By addressing these challenges, we can improve access to NDIS supports for all participants. Here are some strategies that can help:

1. ENHANCING INFORMATION DISSEMINATION
Providing clear, accessible information about the NDIS is crucial. This includes simplifying documentation and offering resources in multiple languages. Outreach programs can help disseminate information to underserved communities, ensuring everyone knows how to access and benefit from the available supports.

2. STREAMLINING PROCESSES
Efforts to simplify the NDIS application and management processes can significantly improve accessibility. This includes the development of user-friendly platforms and tools to assist participants in navigating their plans. Regular feedback from participants can identify pain points and areas for improvement.

3. EXPANDING PROVIDER NETWORKS
Increasing the number of service providers, especially in rural and remote areas, is vital for improving access. This can be achieved through incentives for providers to operate in less-served regions. Additionally, telehealth and online services can bridge the gap in areas with fewer providers.

4. TAILORING SUPPORTS TO INDIVIDUAL NEEDS
Customized support plans that reflect individual goals and circumstances can better meet participants' needs. By ensuring a person-centered approach, the NDIS can adapt to the unique challenges faced by each participant, enhancing both access and outcomes.

5. ADDRESSING CULTURAL SENSITIVITY
Training NDIS staff and providers in cultural competence can help overcome cultural and language barriers. Offering support through culturally appropriate resources and bilingual support workers can make the NDIS more inclusive.

CASE STUDIES AND SUCCESS STORIES
Learning from successful initiatives can provide valuable insights into enhancing access to NDIS supports:

* Remote Area Initiatives: Programs that have introduced mobile units to deliver services in remote communities can serve as models for expansion.
* Digital Platforms: Technology-driven approaches, such as apps and online portals, have shown promise in making the NDIS more accessible.
* Community Workshops: Engaging local communities through workshops and information sessions has proven effective in raising awareness and understanding of NDIS supports.

CONCLUSION
Improving access to NDIS supports for all participants is a multifaceted challenge that requires a concerted effort from government bodies, service providers, and communities. By focusing on eliminating barriers and enhancing the delivery and reach of services, we can ensure that the NDIS fulfills its promise of supporting individuals with disabilities to lead more empowered and independent lives. As stakeholders continue to innovate and adapt, the goal of equitable access for all is increasingly within reach.

In recent years, the National Disability Insurance Scheme (NDIS) in Australia has made significant strides in empowering individuals with disabilities to lead

09/09/2025

Emergency and Disaster Management Planning for NDIS ProvidersIn recent years, the National Disability Insurance Scheme (NDIS) has become a cornerstone of support for Australians with disabilities. As a provider, ensuring the safety and well-being of NDIS participants is paramount, especially during emergencies or disasters. Developing a comprehensive emergency and disaster management plan isn't just a regulatory imperative; it's a critical responsibility. This guide aims to equip NDIS providers with the essential insights for effective planning and implementation.

UNDERSTANDING THE IMPORTANCE OF EMERGENCY AND DISASTER MANAGEMENT FOR NDIS PROVIDERS
Emergency and disaster management is the proactive process of preparing for, mitigating, responding to, and recovering from emergencies that could impact service delivery. For NDIS providers, it involves safeguarding vulnerable individuals whose needs may become more pronounced during crises.

Given the diverse needs of participants, NDIS providers must develop robust plans to ensure continuity of care and support. Emergencies can range from natural disasters like floods and bushfires to unexpected events like pandemics or technological failures. Hence, having a well-structured plan not only complies with NDIS regulations but also underscores a provider's commitment to participant safety.

KEY COMPONENTS OF AN EFFECTIVE EMERGENCY AND DISASTER MANAGEMENT PLAN
An effective management plan should cover the following essential components:

1. RISK ASSESSMENT
Identify potential risks and their impacts on service delivery. This involves understanding local threats like weather conditions, geographical vulnerabilities, and any specific risks related to individual participants. Conducting a thorough risk assessment helps prioritize actions and allocate resources effectively.

2. COMMUNICATION STRATEGY
Establishing clear communication channels is vital. During an emergency, providers need a reliable system to inform staff, participants, and their families about the situation. Consider multiple mediums such as phone calls, SMS alerts, emails, and social media updates to reach everyone promptly.

3. STAFF TRAINING AND ASSIGNMENTS
Ensure all staff members are trained in emergency response procedures and understand their roles. This includes evacuation protocols, first aid, and the use of emergency equipment. Assign specific responsibilities to team members to avoid confusion during an actual event.

4. PARTICIPANT-SPECIFIC PLANS
Each participant may have unique needs that require tailored strategies. Document individual emergency plans, including medical requirements, communication preferences, and support needs. Involve participants and their families in the planning process to gain insights and foster trust.

5. RESOURCE AND EQUIPMENT MANAGEMENT
Identify and maintain essential resources and equipment that may be required during emergencies. This includes medical supplies, mobility aids, and access to transportation. Regularly review and update these inventories to ensure readiness.

6. COLLABORATION WITH EXTERNAL AGENCIES
Forge partnerships with local emergency services, government bodies, and community organizations. These relationships can provide additional support and resources during emergencies, facilitating quicker and more efficient responses.

IMPLEMENTING AND TESTING THE PLAN
Once the emergency and disaster management plan is developed, implementation and testing are crucial to ensure its effectiveness.

REGULAR DRILLS AND TRAINING SESSIONS
Conduct regular drills to simulate various emergency scenarios. This not only helps staff and participants become familiar with procedures but also identifies any weaknesses in the plan. Continuous training updates staff skills and improves overall preparedness.

REVIEW AND UPDATE THE PLAN
Emergency plans are not static documents. They require regular reviews and updates to account for new risks, changes in participant needs, or feedback from drills. Schedule periodic reviews and ensure all changes are communicated to the team and participants.

CONCLUSION: PRIORITIZING SAFETY AND PREPAREDNESS
For NDIS providers, emergency and disaster management planning is a vital aspect of service delivery. By being proactive and comprehensive in your approach, you ensure the safety and continuity of support for participants, even in the most challenging times. Regularly revisiting your plans and involving all stakeholders in the process enhances resilience and demonstrates your commitment to providing quality care and support, regardless of the circumstances.

In today's unpredictable world, preparedness is not just a necessity—it's a responsibility that NDIS providers owe to their participants and the broader community.

In recent years, the National Disability Insurance Scheme (NDIS) has become a cornerstone of support for Australians with disabilities. As a provider,

08/09/2025

Ensuring Continuity of NDIS Supports During Staff ShortagesEnsuring Continuity of NDIS Supports During Staff Shortages

The National Disability Insurance Scheme (NDIS) plays a crucial role in supporting individuals with disabilities across Australia. However, staff shortages can pose significant challenges to the consistent delivery of these essential services. Ensuring continuity of NDIS supports during staff shortages is not just a logistical concern, but a vital issue that impacts the quality of life for recipients and their families. This article explores strategies and solutions to maintain uninterrupted support even amidst workforce challenges.

UNDERSTANDING THE IMPACT OF STAFF SHORTAGES
Staff shortages in the NDIS sector can disrupt the level and quality of care provided to participants. These shortages can be caused by various factors, including high turnover rates, recruitment challenges, and geographic disparities in workforce availability. The consequences are far-reaching, from delayed services to increased stress for both service providers and recipients.

THE CHALLENGES FOR NDIS PARTICIPANTS
NDIS participants rely on consistent and reliable care to maintain their independence and quality of life. When staff members are unavailable, it can lead to missed appointments, cancellation of essential therapies, and a lack of continuity in support services. Such disruptions not only hinder progress but can also erode trust in the care system.

IMPACT ON SERVICE PROVIDERS
For service providers, navigating staff shortages can mean increased workloads for current employees, leading to burnout and further attrition. It can also result in financial strain due to the need for temporary staffing solutions or the inability to meet participant needs effectively. This cyclical problem exacerbates the challenge of maintaining a stable workforce.

STRATEGIES FOR ENSURING CONTINUITY OF SUPPORT
Despite these challenges, several strategies can be employed to ensure the continuity of NDIS supports during periods of staff shortages. By leveraging technology, fostering flexible work environments, and promoting workforce development, service providers can mitigate the impact of these shortages.

LEVERAGING TECHNOLOGY
Technology can play a transformative role in maintaining service continuity. Telehealth services, for instance, have proven effective in providing therapies and consultations remotely. This approach not only addresses geographic and staffing barriers but also offers participants greater flexibility in accessing care.

Additionally, electronic management systems can optimize workforce scheduling and resource allocation, ensuring that staff are utilized efficiently and participants receive timely support.

PROMOTING WORKFORCE DEVELOPMENT
Long-term solutions to staff shortages require investment in workforce development. Service providers and government bodies can collaborate to offer training and professional development opportunities that attract and retain qualified individuals. Initiatives such as scholarship programs, mentorship, and career advancement pathways can make careers in disability support more appealing.

FLEXIBLE WORK ENVIRONMENTS
Creating a flexible work environment can improve employee satisfaction and reduce turnover. By offering part-time roles, flexible hours, and remote work options where possible, service providers can accommodate the diverse needs of their workforce. This flexibility can also attract a broader pool of candidates who might have previously been unable to commit to traditional full-time roles.

COMMUNITY AND VOLUNTEER INVOLVEMENT
Engaging with local communities and volunteers can be an effective way to supplement workforce capacity. Community groups and volunteers can provide companionship and support for non-specialized tasks, allowing professional caregivers to focus on medical and therapeutic services. Establishing robust volunteer programs with appropriate training and supervision ensures that these contributions are valuable and reliable.

THE ROLE OF POLICY AND FUNDING
Government policies and funding support are critical for addressing staff shortages in the NDIS sector. Increased funding for staff recruitment and retention initiatives can alleviate financial pressures on service providers. Additionally, policies that streamline the accreditation process for overseas professionals can expand the pool of available workers.

Furthermore, advocacy for fair wages and working conditions is essential to enhance the attractiveness of careers in disability support, making it a viable long-term career choice for more people.

CONCLUSION
Ensuring the continuity of NDIS supports during staff shortages requires a multifaceted approach. By leveraging technology, promoting workforce development, fostering flexible work environments, and engaging community resources, service providers can navigate these challenges effectively. With the support of government policy and adequate funding, the NDIS can continue to provide consistent and high-quality support to participants, ultimately enhancing their quality of life and fostering greater independence.

As we look to the future, it is imperative that all stakeholders work collaboratively to create a sustainable and robust framework for the NDIS. Addressing staff shortages is not only about meeting immediate needs but also about building a resilient system that adapts to changing demands and continues to serve its participants effectively.

Ensuring Continuity of NDIS Supports During Staff Shortages

07/09/2025

Human Resource Management in the NDIS SectorHuman Resource Management in the NDIS Sector

In recent years, the National Disability Insurance Scheme (NDIS) has revolutionized the way disability services are delivered in Australia. This transformative initiative not only aims to support individuals with disabilities but also brings to the forefront the critical role of Human Resource Management (HRM) in ensuring its success. As the NDIS continues to expand, effective HRM practices are essential to manage the workforce challenges and opportunities within the sector.

THE ROLE OF HUMAN RESOURCE MANAGEMENT IN THE NDIS SECTOR
Human Resource Management in the NDIS sector is pivotal in aligning resources, managing staff, and maintaining the quality of services provided. HRM professionals are tasked with recruiting qualified personnel, training and development, ensuring compliance with regulations, and fostering a positive work environment that aligns with the NDIS values.

RECRUITMENT AND SELECTION
Recruitment and selection are fundamental HRM processes, especially crucial in the NDIS sector where the demand for skilled caregivers and healthcare professionals is high. HR managers must employ strategic recruitment tactics to attract and retain employees who are not only qualified on paper but also embody the empathy and patience required to work effectively with people with disabilities.

Strategies may include:

* Utilizing social media and online job platforms to reach a wider audience.
* Partnering with educational institutions to create pipelines for new graduates.
* Engaging in community outreach to attract candidates passionate about making a difference.

TRAINING AND DEVELOPMENT
Continuous training and professional development are critical in ensuring NDIS staff remain competent and confident in their abilities. Training programs should focus not only on technical skills but also on soft skills such as communication and emotional intelligence.

Key areas of training may include:

* Understanding NDIS policies and best practices.
* Client-centric care techniques.
* Advanced communication strategies for working with diverse clients.

COMPLIANCE AND REGULATION
HRM in the NDIS sector is also responsible for ensuring compliance with various local and national regulations. This includes adherence to NDIS-specific guidelines, occupational health and safety standards, and employment laws. HR professionals must stay updated on these regulations to mitigate risks and maintain a compliant workforce.

EMPLOYEE ENGAGEMENT AND RETENTION
Employee satisfaction is directly linked to client satisfaction. Therefore, maintaining high levels of employee engagement and reducing turnover rates are essential HRM tasks. This can be achieved through:

* Providing a supportive and inclusive work environment.
* Offering competitive compensation and benefits.
* Encouraging open communication and feedback.
* Recognizing and rewarding exceptional performance.

CHALLENGES FACING HR IN THE NDIS SECTOR
Despite the critical role of HRM, several challenges persist in the NDIS sector:

* High Turnover Rates: The demanding nature of disability care work often leads to burnout and high turnover. HR must implement strategies to create a supportive work environment and prevent employee fatigue.
* Skills Shortages: There's a growing gap between the demand for services and the availability of skilled workers. HR must engage in proactive workforce planning and development to address this issue.
* Diverse Workforce Needs: Catering to a diverse client base requires a diverse workforce. HR managers need to ensure that their recruitment and training programs are inclusive and sensitive to cultural differences.

FUTURE TRENDS IN HRM WITHIN THE NDIS SECTOR
As the NDIS continues to adapt to the changing needs of society, so too must HR policies and practices. Future trends in HRM within this sector include:

TECHNOLOGY INTEGRATION
The use of technology in HRM processes is becoming increasingly prevalent. From automated recruitment systems to virtual training platforms, technology helps streamline HR operations and support NDIS goals.

FOCUS ON MENTAL HEALTH
The mental health of both clients and employees is becoming a major focus. HR departments are integrating mental health resources and support systems to ensure a healthier work-life balance.

DATA-DRIVEN DECISION MAKING
HR departments will increasingly rely on data analytics to make informed decisions about recruitment, training, and employee satisfaction. This approach allows for more targeted and effective HR strategies.

CONCLUSION
Human Resource Management in the NDIS sector is a dynamic and challenging field, integral to the effective operation and growth of the scheme. By focusing on strategic recruitment, comprehensive training, compliance, and employee engagement, HR professionals can help ensure that the NDIS continues to provide essential support to individuals with disabilities. As the sector evolves, so too must HRM strategies, embracing new technologies and trends to meet future demands and enhance service quality.

Human Resource Management in the NDIS Sector

Uluru Support Services

12/09/2025

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Tuesday	9am - 5pm
Wednesday	9am - 5pm
Thursday	9am - 5pm
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