TRAIN-IT-MEDICAL

29/04/2025

🚨This is not a drill! 🚨

🕐 We're into our last 24 hours of early bird pricing for the Bp Premier Summit - which means its your last chance to save before normal ticket pricing kicks in on May 1st!

🎟️ Visit the Bp Premier Summit website here to book your tickets: https://bpsoftware.eventsair.com/bp-premier-summit-2025/

25/04/2025

Lest we forget

20/04/2025

Happy Easter everyone from the impressive team @ Townsville Aboriginal & Islander Health Service🌴

Check out the fabulous staff prize winning home-made Easter hats. Inspirational Aboriginal Health Practitioner Jamahl won first prize with his hand-made creation that even lights up 🤩

Here are few pics of the past week where Katrina is currently working on a long term TAIHS project. TAIHS is an incredible Aboriginal & Islander Medical Service with much to teach us all.

❤️

11/04/2025

9 years between visits to Maari Ma Aboriginal Medical Services at Broken Hill and every bit as impressive this time. Thank you for welcoming me back 🖤💛❤️

10/04/2025

Danny Haydon & Katrina Otto
11 years ago in Adelaide and today in Broken Hill.

What wonderful teamwork, collaboration and friendship. Thank you Danny. Absolute respect!

09/04/2025

Laugh and learn with us! 🤣🤣

08/04/2025

Get inspired for the new era of person-centred care planning 🎯🤩

Bp Premier Summit is where innovation meets inspiration, held in August in Brisbane, 2025. Two day conference full of fun, learning, and collaboration.

08/04/2025

🥳 Are you joining us at the Best Practice Summit in August?

Marg Windsor and Katrina Otto are presenting multiple sessions (some together) and got together in beautiful Montville on the Sunshine Coast for some early planning.

They have presented at every Summit and it is the no. 1 favourite, most worthwhile event of the entire year.

This year will be the best ever!

Let us know if you’re coming!

Here’s the link for early bird discount:
👉https://bpsoftware.eventsair.com/bp-premier-summit-2025/delegate-registration/Site/Register

04/04/2025

04/04/2025

Wonderful display of teamwork, collaboration and support with ACT and Southern NSW PHNs coming together to provide this full day training workshop in Canberra.

It was our pleasure to present this much-needed education and thank you to the PHN staff for wonderful event organisation and assistance facilitating the action-packed workshops.

04/04/2025

What a wonderful workshop we ran in Canberra yesterday for this incredible group of 60+ medical practice receptionists.

We focused on:
- creating more welcoming, inclusive practices
- learning de-escalation skills
- advanced communication skills for dealing with patients when we can’t give them what they want
- the power of data & technology
- understanding official privacy & confidentiality principles and practicalities
- Coping skills for stressful situations
- Building happier teams and practices

And as always (in every workshop I run) there was a big focus on .

Medical Receptionists - YOU ARE AMAZING. We need you, we appreciate you. You can make or break a practice.

Thank you for your hard work and positively dealing with the challenges you face everyday.

We see you, we hear you and we appreciate you!

04/04/2025

Here are the current major challenges as identified by 63 medical receptionists in our Medical Receptionist Workshop in Canberra this week.

Similar but slightly different results from the previous group whose overwhelming first response was “THE PHONES”.

And of course everyone’s response was “Not enough doctors”.

It was a beautiful thing to watch such large groups share improvement ideas and strategies for overcoming challenges and bond from shared everyday experiences and challenges.

We still have a lot to be grateful for.