TRAIN-IT-MEDICAL

14/08/2025

🌟 BpSummit 2025: Six presentations. My topics. Absolute respect. 🙏

I’ve never felt more honoured in my career than last weekend — invited to present in all 6 concurrent sessions at the fabulous , choose the topics (based on what you’ve told me you need most), and proudly wear the Bp team shirt. 💙 That level of trust and respect means the world to me and speaks volumes about Best Practice’s true values: , & .

It was such a joy to share this event once again with (best in the business) Marg Windsor, reconnect with incredible clients — Townsville Aboriginal & Islander Health Service, Bidgerdii Community Health Service, Dubbo, Gilgandra & Coonamble Aboriginal Medical Services, RFDS — and catch up with industry colleagues I’ve worked alongside for over a decade. 🌟

📸 Photos coming soon, along with the brand new resources we created especially for the Summit (www.trainitmedical.com.au). I’ll also share my favourite learnings. Hint: AI SQL queries was no 1 🤯

👏 Huge thanks to Craig, Jess, Olivia, Will, Suzi & the entire Bp team. This was my 4th or 5th time presenting at Bp Summits and every Summit just gets bigger & better! 💓

Katrina Otto

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05/08/2025

💻 Go-Live at City West Medical – SUCCESS! 🎉

17 years ago, I introduced computers and MedicalDirector to the lovely owners of City West Medical Practice - Dr Yasar & Guner Oner. This week, I helped their now huge team go live with Bp Premier! 🙌

This job was extra special – not just because of the extra wild energy of go-live but I got to work with super PM Guner again for months as we prepared as well as work with their brilliant daughter Sibel (pictured on left) too! 🤩 Legacy in action! 💙

City West is buzzing – diverse, patient and family focused and full of heart. 💛 Their workflows are unique, patients queue out the door because they are so popular, but they work – because they’re built around the needs of their inner west Sydney community. 🌍👥

As if that wasn’t enough joy for me, I got to hold a newborn today 👶 💗

👏 Massive congratulations to the whole team – doctors, admin, nurses (our quiet achievers 💫) Sybil, and Guner – you all did fantastic! 💪🎉


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31/07/2025

📢 Murrumbidgee PHN practices — the recording & resources from our recent webinar "Demystifying the MBS: Understanding Recent Changes and their Impact on your Practice" are now available!

🎥 Access them, and all other webinar recordings, via your Murrumbidgee PHN & Train IT Medical Online Learning Group: https://courses.trainitmedical.com.au/

📧 Check your email from Elise at Murrumbidgee Primary Health Network for your free access code.

15/07/2025

🎥 Quick Tip Alert!
Check out this handy 50-second demo by the brilliant team at Best Practice Software — it shows how to check and update your patients' registration details in .

🚀 And there's exciting news… even more MyMedicare functionality is on the way!

Want to be among the first to see what’s coming? Join us at the Bp Premier Summit this August — it’s shaping up to be the biggest and best yet!

🔗 Register now: https://bpsoftware.eventsair.com/bp-premier-summit-2025/

🗣Let me know if you have any stories to share. I'd love to highlight your practice at the conference!

13/07/2025

📣 Finalising our talks for the Bp Premier Summit in August and looking for more practice success stories to showcase!

Is your practice kicking goals with patient registrations? Being innovative? Seeing benefits from MyMedicare?
DM or email katrina@trainitmedical.com.au — We'd love to highlight your practice at the conference. 🌠

And if you do use Best Practice software, make sure you hurry & register for the — it’s going to be epic! 🚀🖥️🎉

10/07/2025

🖤💛❤️ This year, NAIDOC marks a powerful milestone – 50 years of honouring and elevating First Nations voices, culture, and resilience, with celebrations held across the continent from 6 – 13 July. ⁠

The 2025 theme: The Next Generation: Strength, Vision & Legacy, reflects on the achievements of the past and a bright future ahead, empowered by the strength of young leaders, the vision of communities, and the legacy of our ancestors.⁠

NAIDOC is a time for everyone to listen, learn and take part in celebrating the oldest, continuous living cultures on earth. Support and connect through events and activities in your area. ⁠

✨ We’ll be at the NAIDOC Family Festival – and you’re invited!
📍 Tarndanyangga (Victoria Square)
🗓️ Friday 11 July 2025
⏰ 12.00pm – 4.00pm (After the March!)

10/07/2025

This!👇Indigenous Healthcare Providers❤️🖤💛
Happy

06/07/2025

I’m back - grateful, recharged, and ready for what’s ahead.

After more than four weeks overseas, I’ve returned from a combined study tour, holiday, and career milestone: delivering my first international presentation (still pinching myself).

This time away gave me the opportunity to truly rest, reflect, and reconnect with purpose—something I couldn’t have done without the support of an extraordinary group of people:

💛 To my clients—thank you for your patience and understanding while I stepped away to prioritise learning and essential carer respite.
💛 To my sister Brooke—a truly exceptional human and Occupational Therapist and my emergency services brother-in-law —thank you for facilitating such a beautiful restful time and as always, connecting me with truly inspiring health leaders and exceptional learning opportunities in the U.S.
💛 To my son Daniel—thank you for stepping into the carer role so I could take this much-needed break. I’m endlessly proud of the compassionate nurse you’ve become.
💛 To my 2IC Sue Cummins —thank you for looking after our clients and projects so well and keeping the day to day running so smoothly while I was away.
💛 To Michelle Horswood —thank you for leading our Winter Readiness and Chronic Condition Management webinars, sharing your expertise - with 5 star raving feedback as usual.
💛 To my mentor & very good friend Marg Windsor —thank you for meeting me on arrival and diving straight into a weekend of intense catch-up and preparation for our seven (!) upcoming presentations at the Bp Premier Summit in August. And, as always, for calmly putting the catastrophising back where it belongs (nowhere!) and keeping the focus where it matters.

Being surrounded by such kind, capable, purpose-driven people who are also some of the best leaders in healthcare—is an extraordinary privilege I do not take for granted. So thank you everyone 🙏

I’m back, inspired, and more committed than ever to doing meaningful work that supports healthcare teams and improves health outcomes. Let’s go!

04/07/2025

🇺🇸 Week 4 in America: Work. Joy. Purpose.
This week marked a powerful mix of work and learning.

😳 Delivered my first international presentation—a major career milestone and a special time to share my insights on adult education and cultural humility.

🏥 Toured multiple healthcare sites: a hospital, urgent care clinic, cancer centre, and an aged care facility with an inbuilt childcare centre (more joy and cuddles for old and young - what a great idea!)

🤝 Met with directors and senior leadership teams who generously shared their approaches to leading change in environments driven by measurement, comparisons and accountability.

🎯 Learnt about a dramatic improvement in patient satisfaction scores—below 50% to over 90% with change in management, structured leadership and consistent team engagement. I learnt so many valuable ideas I will bring home.

📈 Discussed use of standardised measurements - PROMs (Patient-Reported Outcome Measures) and effective change management, and even picked up one power tip I will be adding to every training session for the next 10 years!! You all need to know this one.

😢 Spent time with the Sexual Surveillance Unit and listened to confronting, real-life cases of trafficking, domestic violence and child abuse. I left horrified by the stories—but in awe of the nurses who lead this essential work with such courage and care.

🐮 Discovered that “COWs” (Computers on Wheels) have been renamed “WOWs” (Workstations on Wheels). Apparently the term COW was considered offensive. Just had to share the COW photo from my last study tour complete with passive-aggressive sticky note about quality improvement. Now I guess it will be clean the WOWs 😂

👵I visited a wonderful aged care facility unlike anything I’ve ever seen. It was like a scene from that 60’s show ‘Happy Days’ but with a childcare centre on-site. Watching little ones and older residents interact reminded me that intergenerational care should be part of every model. More reading, play and cuddles for young and more joy for the elderly. More heart and joy all round.

💖 I reunited with Parker and his incredible mum Casey—patients of my sister , now lifelong friends. Parker has had a big year of operations but is still smiling. He even showed off his new dance routine. Thank you to Casey for always being willing to share their story so we may all learn and become better healthcare providers. That family has so much to teach us all and I am blessed to know them.

🙏 And finally, I watched my emergency services brother-in-law Donald find and compassionately reconnect with someone he learnt was evicted and experiencing homelessness. We delivered food, connected with services. I head him say “I was at my lowest and about to give up. You saved me”. Support and hope. It was humbling and unforgettable.

This week reminded me: leadership isn’t about titles. It’s about connection, curiosity, and community—at every level of care. It reminded me we never truly know what someone else is going through. And that we can all make a difference if we lead with compassion and kindness❤️

03/07/2025

Strong support fuels drive and I am beyond grateful to have such beautiful strong support as this from people I admire enormously. It means so much to me. 💖

Congratulations to Katrina Otto on her first international presentation! The title alone captures the heart of what I know must have been a moving and empowering message shared by Katrina. So glad the rest of the world is now being impacted, just as we have been!

29/06/2025

Last chance…🚀

Bp Premier Summit is where innovation meets inspiration, held in August in Brisbane, 2025. Two day conference full of fun, learning, and collaboration.