NCA ANZ PTY LTD, 84 Pitt Street, Sydney (2026)

08/01/2026

SPENDING THOUSANDS ON ANNUAL STERILISER VALIDATION? WHY? DO IT FOR LESS THAN $200

Remote validation is now taking over dental as the means of bringing in a technician for validation is simply not required. You do not need a technician to do this, and no standard says you have to use a tech.

Remote validation you simply run the spore pack kit sent to your practice. on a universal cycle, then send it back to X-Labs for testing and validation.

once passed, you will be sent your certificate of validation for 12 months.

Only use the techs when something goes wrong, and the steriliser will always indicate when things are going wrong.

orders@ncalabs.com.au

Protect Your Practice!

08/01/2026

WHY ARE DENTISTS SO AFRAID OF MOVING AWAY FROM THE STATUS QUO?

Why are you going through regular sub-standard accreditation?

Why are you just following the flock?

When it comes to accreditation, most dentists will simply do what everyone else is doing. Most dentists will just do as they are told to do without question, fear of belief that they will somehow be slapped on the wrist if they do not follow suit.

But this is completely false. Most of what you are told is false. None of it can be backed up scientifically, especially when it comes to your WHS and infection control.

- Run B&D tests - False!
- Use Neutral Detergent because its the best - False!
- Electronic tracking and tracing instrument to patient - False!
- Run class 6 indicators each cycle - Very False!
- Must test water each week - False!
- Guidelines are mandatory - False (they keep changing their minds every year)
- AS 5369:2023 is mandatory - False
- Standard accreditation helps your practice - False
- Technicians are required to do annual validation - False - this can be done by yourself

When you adopt the ISO Scientific Standards which are embedded into your AS 5369:2023 standard, your practice will automatically flush out all of the things you don't need, increasing your productivity and decrease your overall costs on things you simply will not require.

Start Accreditation to ISO now: email us: audits@nca-anz.com.au

Protect Your Practice!

04/01/2026

MOST OF THE INFORMATION YOU ARE GIVEN IS NOT VALID

If you think of the last time you underwent training in dentistry WHS, infection control or similar.

Almost everything would have been word of mouth. “Do this because we say it’s correct”.

But what happens when things go wrong? Who is liable?

Everything is criticised but nothing is backed up. One training session you attend will completely differ to another training session run on the same topic.

No can agree on anything. It’s a huge problem. But who is liable? The answer is YOU!

You are the one who has to bare liability and cost at the end of the day. If a patient contracts an infection and holds your practice liable, all of the advisors and committees and associations and “experts” go running for the hills. They are nowhere to be seen.

No one will ever back up what they say. Disclaimers are thrown around from your associations to committees who write guidelines, as well as training seminars. No one will give you anything in writing that back up their claims. You’re on your own.

Therefore the one thing remaining is only what you can prove. Evidence is key. But where is this evidence?

It’s inside your ISO standards. Only the science methods of ISO will come to the rescue.

More than 15,000 complaints are held against office based practices in ANZ annually, many dental practices are closed down and hundreds of dentists are placed under a Section 51. This grants power to the dental council to inspect for health risks associated with your practice.

How can you prove that there are no health risks in your practice? You cannot tell them you were “told” that everything was ok. You may also have the most sophisticated tracking system and steri area on the planet but this also doesn’t mean it hold evidence to the contrary of a claim against you.

Only ISO science will truly ensure your practice aligns with the requirements for health and safety. Everything else is hearsay.

Protect Your Practice!

01/01/2026

HAS ANYONE EVEN READ THE AS 5369:2023 PREFACE?

Has this even been explained to you?

Note the sections in red.

What this translates to is:

"We, the creators of the document, have no idea on how to manage effective health and safety in your practice. Therefore you must adhere to the ISO references as per example "C".
If you wish to understand how to validate lumens (ie: handpieces), don't as us because we have no idea. Instead you must purchase ISO 17665 series to understand the scientific concepts behind providing evidence that all handpieces have been free from spores before using them on a patient.

Another question would be: "why are we using AS 5369:2023"? Despite its many flaws (merging hospital with office based dental practice being one of them), AS 5369:2023 points you to the ISO references where you can find the answers you need.

AS 5369:2023 is also directly referenced on almost every page of the national law.
Why are there no mention of guidelines and frameworks? Because guidelines and frameworks are merely opinions and nothing else - and no government organisation will ever recommend an opinion. It's science or nothing.

Know where you stand in your practice and only utilise ISO science - move away from word of mouth and hearsay.

Demand that ISO standards are presented as evidence when being sold a product or service, or given any kind of advice for work health and safety, especially infection control.

Protect Your Practice!

01/01/2026

HAS ANYONE EVEN READ THE AS 5369:2023 PREFACE?

Has this even been explained to you?

Note the sections in red.

What this translates to is:

"We, the creators of the document, have no idea on how to manage effective health and safety in your practice. Therefore you must adhere to the ISO references as per example "C".

If you wish to understand how to validate lumens (ie: handpieces), don't as us because we have no idea. Instead you must purchase ISO 17665 series to understand the scientific concepts behind providing evidence that all handpieces have been free from spores before using them on a patient.

Another question would be: "why are we using AS 5369:2023"? Despite its many flaws (merging hospital with office based dental practice being one of them), AS 5369:2023 points you to the ISO references where you can find the answers you need.

AS 5369:2023 is also directly referenced on almost every page of the national law.

Why are there no mention of guidelines and frameworks? Because guidelines and frameworks are merely opinions and nothing else - and no government organisation will ever recommend an opinion. It's science or nothing.

Know where you stand in your practice and only utilise ISO science - move away from word of mouth and hearsay.

Demand that ISO standards are presented as evidence when being sold a product or service, or given any kind of advice for work health and safety, especially infection control.

Protect Your Practice!

01/01/2026

THE BIGGEST UNTOLD STORY IN DENTISTRY - UNVALIDATED HANDPIECES

Handpieces are processed as followed:

1. Flushed
2. Lubricated
3. Bagged
4. Sterilised
5. Tracked

This is the "process", but there is no "evidence" that any of the above works.

You are told to place a helix device into the morning cycle with no instruments inside. But this helix was never designed for this function. This plastic helix was designed as a means of a dummy handpiece to demonstrate the greater challenge to a handpiece. Pass the dummy handpiece (helix), then your handpieces will also pass. But this was invented to only be used in the same cycles were handpieces are placed. Not once a day.

Then there is the class 6 indicator - the most useless indicator ever invented. Never invented for dentistry. It not that the industry are pulling the wool over your heads, they simply are oblivious to how bad the class 6 indicator really is.

Take a look at the image in this post: note the spore build up around the head of the handpiece. This is due to draw-back functions each time the handpiece is used. Now, imagine those spores have come from the mouth of a patient who is carrying some form of infectious disease. The patients is unaware that they are carrying this disease.

You utilise what your guidelines and techs and sales reps tell you to utilise in order to monitor the handpiece sterility assurance: (plastic helix once a day, class 6 indicators). Unfortunately these will not detect the spores inside the head of the handpiece. Therefore the class 6 indictor will pass almost immediately, and the class 6 indicator cannot read inside any handpiece. This means that the bacteria from the previous patient cannot be detected and could still be present in the lumen.

Your steriliser will PASS. Your Class 6 Indicator will PASS. But inside the lumen cannot be determined. Therefore we must conclude that there could be spores inside the handpiece.

This happens every single day in dentistry and we are none the wiser.

We must use class II indicators inside a metallic Helix device in each cycle we process handpieces in order for us to effectively validate handpieces.

Without this system, every single handpiece cannot be validated.

If a patient hold your practice liable for a cross contaminated infection, unless you are using the class II and metal PCD, you will have no evidence that the instruments used on the patient have been successfully validated.

Protect Your Practice!

30/12/2025

SAVING MONEY FOR DENTAL IS SOMETHING WE SHOULD DO RIGHT?

How do we do it?

Attend a course about "making your practice grow?"

We hear about 4 of 5 success stories, but no one ever hears about the 200 that failed following these ideas.

New processes are also hard to follow. We all know this. We are too used to opening in the morning and getting ready for the first customer whilst diary managing throughout the remainder of the day.

So how can we save money?

Its quite simple, just stop spending money on things you don't need and stop buying products from companies who cost a fortune when you can simply buy the same things from places such as Amazon, Ebay and Gumtree and also keep X-Labs in mind as they offer Manufacturing prices whilst all made in Australia.

Example:

Masks, gowns, gloves, heavy duty gloves, waste containers and bags, and all the consumables you would use on a daily basis.

Decent quality masks; dental and medical supply companies average price = $30-$50

Amazon, Ebay etc = $10

X-Labs Carbon Masks = $15

Decent quality Examination gloves: dental and medical supply companies average price = $20-$50

Amazon, Ebay etc = $10-$15

Decent quality gowns: dental and medical supply companies average price = $40 - $60

Amazon, Ebay etc = $15-$18

Then add up the costs over a 12 month period. Its not thousands you are saving, its TENS of thousands.

Protect Your Practice!

30/12/2025

THE REALITY OF DENTAL GUIDELINES AND FRAMEWORKS

AS 5369:2023 is your standard.

Inside AS 5369:2023 on page 2 are your NORMATIVE references. These are all ISO/EN science standards.

None of these have anything to do with guidelines or national framework.

AS 5369:2023 is primary made for hospitals and not dental practices (despite what it says on the cover).

Then you have all the guidelines and frameworks that are mere interpretations of the above scientific standards.

The next question would be “who are the committees interpreting the science?”

None of them are scientists, particularly biochemists (which is what is required for proper analysis and interpretation).

This leaves you in a whole - as you cannot rely on this type of information. It would be the same as a group of biochemists writing you the guide on the fundamentals of tooth extraction. How many biochemists have extracted a tooth, let alone looked inside a mouth? The answer would be zero!

Who would take this seriously?

In addition, there are disclaimers on guidelines and frameworks:

“We the committees, are not liable for anything we tell you”.

This is the same for educators, accreditors and inspectors within your industry who use frameworks and guidelines.

Therefore we are on our own. This is the reason why we have ISO. ISO is the science textbooks that tell how things work. Disinfection, hand hygiene, sterilisation, cleaning, tracking and tracing etc.

Therefore you can do anything you like in your own practice. There are no real laws in your practice when it comes to the operation of your practice. You just need to ensure the patient walks out of your practice in no worse condition as to when they arrived. This is what the national law states.

How to do this is inside the ISO standards.

Info@nca-anz.com.au

Protect Your Practice!

29/12/2025

THERE IS ONLY ONE REAL ACCREDITATION FOR DENTISTRY IN ANZ - ISO ACCREDITATION

Over the last 10 years there has been countless conditions been placed onto dentists for sub standard complaints made by patients and inspections that have been half hazard at best.

Not to mention the countless amounts of practices that have closed their doors due to these complaints.

Many of these practices had done the right thing, listened to what they were told to do, become accredited as their were instructed, and yet they still were sanctioned. Why is this?

The reason is because the accreditation that you are told to do simply doesn't work. It does nothing for you. It is simply a tick list at best, and you are the one who has to do all the work.

But what happens when push comes to shove and there is a complaint held against your practice? The reality is that all of the "advisors" and "experts" you had listened to have now run for the hills. They want nothing to do with civil matters brough to your practice by patients.

So what is the solution?

ISO Accreditation.

Your current Scientific Standard is called AS 5369:2023. Inside this standard has a list of ISO references. ISO References are your cook books to what works in your practice and how to prove that processes in your practice works.

ISO Numbers are written all over your practice. You probably have not noticed. They are on your products, chairs, tables, instruments, sterilisers, ultrasonic machines, gloves, gowns and much more.

Therefore in order for us to prove that our processes work, we MUST conform to ISO.

If your practice has come up against patient litigation, your only solution is to prove that your processes work. To do this you will require ISO Accreditation.

- No Expiry Date
- All work is done for you
- All manuals and policies written for you
- All Staff trained and Certified
- ISO Accreditation Certificate issued with real time countermark coding

This is all you will ever need to conform to health and safety conditions for your practice compliance.

audits@nca-anz.com.au

Protect Your Practice

24/12/2025

Wishing everyone a very Merry Christmas

Looking forward to connecting with you all in 2026.

From the NCA ANZ and X-Labs Team!

16/12/2025

ISO IS YOUR PRACTICE’S ONLY PATH TO SAFETY AND COMPLIANCE

ISO standards are embedded throughout your practice:

- Your instruments
- Your chemicals
- Your indicators
- Your helix devices
- Your trays
- Your patient information systems
- Your dental chairs
- Your wipes
- Your steriliser
- Your ultrasonic
- The chairs you sit on
- Your masks
- Your gowns
- Your gloves
- Your teeth whitening products

Without ISO there would be no products or practice.

The national law for practitioners (2025), pits you to AS 5369:2023 which points you to ISO.

Guidelines play no part in your practice.

Accredit your practice only to ISO and reduce your spending whilst becoming internationally compliant.

Don’t wait until it’s too late. Start now.

audits@nca-anz.com.au

Protect Your Practice!

11/12/2025

HERE IS WHY YOU DO NOT NEED A THERMAL WASHER IN YOUR PRACTICE

There is a huge misconception of this topic in dentistry.

This comes straight from AS 5369:2023. This standard is primarily a hospital standard with some small recommendations for dental practices, however thermal washers is not one of them.

We could leave it here but this would do you no justice.

We need to ask “WHY” is this?

It’s all about “Critical Instruments”. But what exactly is a critical instrument?

You were probably told that this is an instrument that is used within the mucus membrane barrier or gum line.

But this is not what is considered a “critical instrument” by way of the ISO science which is embedded into AS 5369:2023

A real critical instrument by definition is how “complex” the instrument is to clean and sterilise. Therefore the only critical instrument they meets this description is a dental handpiece. This cannot be taken apart or cleaned internally or monitored internally.

So if the handpiece is the only critical instrument for dentistry, we must then ask “can we place these handpieces into a thermal washer?” The answer of course is NO!

Therefore, if we cannot place our only critical instrument into our thermal washer, then why do we need a thermal washer?

We don’t.

Protect Your Practice!

NCA ANZ PTY LTD

08/01/2026

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