NCA ANZ PTY LTD, 84 Pitt Street, Sydney (2026)

07/04/2026

ARE YOU REALLY GOING TO SPEND THAT MONEY WHEN YOU DO NOT HAVE TO?

- Bowie Dick Helix devices used each morning
- 7kg Bowie dick packs
- Class 1,3,4,5,6 indicators
- Barriers for heads of dental chairs
- Neutral detergents
- Thermal washers
- Detergent chair wipes
- Waterline testing
- Annual validation for sterilisers and ultrasonic machines
- Specialised surgical masks and gloves

You Don't need them! None of them!

What you want is for patients to come in and out flowingly, and not have to worry about spending all this cash, time and also having to worry about a patient who may contract an infection and hold you liable.

The answer is so easy, but yet not many practices do it.

Conform to the ISO standards and embed them into your practice.

Get rid of guidelines and hearsay and any other word of mouth advice unless it is backed up by liability.

Alot of your practice cost is in consumables and processes you simply do not need.

Ensure you and your team are trained on ISO. It doesn't cost anything, other than 90min on zoom.

info@nca-anz.com.au

Protect Your Practice!

04/04/2026

LET'S SAVE SOME CASH IN OUR PRACTICE FROM TOMORROW - HERE'S WHAT YOU DO
COST SAVINGS PART SEVEN.......

7. NEVER PURCHASE A THERMAL WASHER

As we have been discussing time and time again, there are so many publications and word of mouth stating “thermal washers are mandatory” - or “thermal washers will be mandatory in 2027”.

Again, it’s just hearsay. Nothing concrete. But thermal washers cannot be made mandatory for office based practices.

1. They cannot be made mandatory as this enactment would affect other office based practices who do not perform invasive surgical procedures

2. Thermal washer do NOTHING more for your instruments than an ultrasonic bath

3. Your only critical instruments (handpiece range) cannot be placed into thermal washers - therefore what use is a thermal washer?

What you do not realise is the overall cost of running a thermal washer.

i) The washer itself = $30,000 for a decent one

ii) The switch to forte chemicals (chemicals that react with temperature) = $150-$200 per 5L bottle replaced fortnightly

iii) running of soil test cards (approx 7-10 cards) each cycle to validate and monitor each cycle @$10-$12 per card

It makes difference what you are “told” by reps, associations, technicians etc. This is the only way to validate your washers each cycle. If you do not adhere to the above then you will not have validation on cycles.

Stick with ultrasonics for your surgery. More effective and alot cheaper.

Remember that associations, sale reps and technicians more than likely have no clue about this, so it’s best to stick with ISO science references as you will be lead astray with word of mouth feedback.

TOTAL Savings thus far as of part seven = $30,000 + $2400 (chemicals for thermal washer per annum), + $120 per day soil test cards x 300 days working year average = ($120x300) = $36,000

Total savings for first year thermal washers cannot operation = $68,400

SAVINGS THUS FAR= $165,298

Protect Your Practice!

02/04/2026

INFECTION CONTROL “ADVICE” KEEPS CHANGING

One year it’s one thing and the next year it’s another.

Eg:

- Guidelines are mandatory

Totally false! Not only are they not mandatory, most of the information is useless, not validated, totally opinionated and holds no liability

- AS 5369:2023 is mandatory

False! Standards are nothing more than science methods that demonstrate how something is validated scientifically - for example indicators, gloves, masks etc.

- Waterline testing is mandatory.

Again totally false. How could it be true? Because you cannot really have valid testing for dental waterlines unless it is in real time. Otherwise you test one week - PASS and one week later - FAIL. Which day exactly did it fail? We have no idea. Therefore you have just created yourself a hole.

In 2025 many online seminars from multiple sources then tell you that “you need to seek your own independent advice on WHS and Infection control”.

Which one is it? Are guidelines and standards mandatory or do we need to seek independent advice? And from who exactly should we get our advice from?

Makes no sense.

Protect Your Practice!

02/04/2026

DO NOT LET WORD OF MOUTH MAKE YOUR DECISIONS IN YOUR PRACTICE

Over the last 5 months alone, we at NCA ANZ have been dealing with several cases of practices being held liable for cross contamination of hepatitis B and C into patients.

Every single one of these practices had followed all of the guidelines, sales reps advice, technicians advice and various other parties advice such as educators and trainers.

When it came time to respond to the litigators, all who provided advice and assurances to the practices were nowhere to be seen. No one wanted to get involved with the legal disputes between the patient and the practice and simply reverted the practice back to guidelines and instructions for use on products.

Dentists must hold those who provide this bad advice accountable. If you are being told that certain products are "not recommended", then ensure you ask for a liability statement to be signed (for the products they do recommend you), to be signed, stating they will take full liability if something were to go wrong.

The same should be done for reps trying to sell you products making great claims of assurance when it comes to patient health and patient protection such as Infection Control (indicators and challenge devices especially).

If these recommended products are so fantastic then there should be no issue when it comes to stating full liability if something were to go wrong.

If they refuse to send this to you then you will know where you stand.

Protect Your Practice!

27/03/2026

THEY HAVE COMPLETELY GOT IT WRONG! HANDPIECES ARE AT RISK OF CONTAMINATION - AND YOU ARE BEING FED BAD AND INVALID INFORMATION

Everyone in the dental industry is raving about this new ISO 11140-6 standard. You are being told what to do and no one challenges this.

Associations, companies and sales reps are quoting this ISO 11140-6, stating that you need a helix device in your steriliser each morning. The message is sort of like: this is what the standard says, therefore do it!

But, ISO 11140-6 says NOTHING about routine monitoring of handpieces.

Even those companies who produce cheap $10 aluminium devices, or plastic helix devices are simply stating that you must place these into your steriliser, and this somehow validates your handpieces.

You, as the practice, should be holding their feet to the fire. Get them to guarantee this statement by holding full liability if something will go wrong, and it is found that one of your handpieces has hosted a pathogen or virus. They will not do it. They will not hold liability, because they cannot back it up. But they will be the first to sell you these $10 devices for hundred of dollars.

They will also present all the certification that looks great on paper, but none of these certificates backs up the quality of the performance of these devices and indicators. As a practice you are spending good money that you work hard for. If one of your handpieces is found to be heavily contaminated, then these devices are supposed to pick this up. But what if they don't? These companies and associations will be running for the hills, and never claim liability for what they have stated their devices can do, when these devices will never validate any handpiece.

1. The helix must be the same material as the handpiece

2. The helix must be of a greater challenge to the handpiece

3. The indicator must have the capability of reading inside a lumen (just because is says "class II" doesn't mean it can read inside a lumen. Get the company selling them to validate this in writing.

Remember it is you practice and you must ensure that you are protecting it at all times, as well as protecting your staff and patients.

If these cheap devices are so great, then companies should have no problems in providing liability statements to back up their devices right? It should be an open and shut case. If they hesitate, or refuse to do it, for whatever reason, then you know where you stand.

Protect Your Practice!

26/03/2026

LET'S SAVE SOME CASH IN OUR PRACTICE FROM TOMORROW - HERE'S WHAT YOU DO
COST SAVINGS PART SIX.......

6. STOP getting accreditation from anyone who does not provide accreditation to your actual AS 5359:2023 standard.

Word of mouth tends to run the dental market. It is astounding how science can be presented to demonstrate what works and what does not work in your practice, only for someone to then come into the practice and make subjective statements about altering certain products and processes, whilst they will never bare any liability for.

Take a few steps back and ask the questions:

1. What exactly are you being accredited to? A guideline that holds no weight and cannot be used as a means to defend against any patient litigation against the practice

2. Do the accreditors come to your practice and perform an inspection? No

3. Do the accreditors come to the practice in person and train your staff? Of course not

4. Does the accrediting body write your manuals and policies? Of course not

You are the ones who write all your manuals, write your policies, organise your staff training, do your own HR, ensure the practice is compliant to safety measures.

Then the real fun happens when two years later you have to do it all over again.

Whereas when you do the ISO Accreditation it is a once off accreditation with no expiry date. It is at this point when many practices will ask other practices or online chats or even the associations about ISO accreditation, and what do they tell you? Do not do it. Of course they will say this. Why? Because it does not serve their interest. They want you to continue to spend your hard earned cash on sub-standard services.

You need to look into ISO globally, not listen to opinions, and then you will see that ISO is the science of how things work and how they are validated, and everything else is just talk with no assurances or liability.

Every industry on the planet conforms to ISO standards. Even AS 5369:2023 conforms to ISO (page 2), but you are never told this. Every item in your practice should have ISO numbers written on them. Therefore everything revolving around dental is ISO conformed and nothing else.

So your practice should be accredited to ISO (AS 5369:2023). Not guidelines. This is your only backup when things go wrong. No one else will be willing to state liability for any information or products they give you.

ISO accreditation is $2,995. Inclusive of all training, custom written manuals, onsite inspection, plus full report and accreditation certificate for the life of the practice.

Other accreditation can range between $6000-10,000, because you also have to factor in your lost time for writing manuals, staff down time for training, plus the cost of training itself. Then you must do this every two years.

Then you will be asked to purchase a bunch of products you simply do not need which averages out at around $10,000 extra.

ISO removes products you don't need. Completely different.

Average current cost: = $16,000 per year

Savings = $13,000 per year (average).

TOTAL Savings thus far as of part six = $96, 898

Protect Your Practice!

25/03/2026

LET'S SAVE SOME CASH IN OUR PRACTICE FROM TOMORROW - HERE'S WHAT YOU DO

COST SAVINGS PART FIVE.......

5. Throw out all of the wipes and detergents that you do not need.

Most practices are using a multitude of chemicals and wipes that do nothing, nor are they required for your dental practice.

Neutral Detergents are useless in the ultrasonic because they have no capability to kill prions. But where is the proof of this?

1. Inside AS 4815:20006/AS 5369:2023 - Stating that "Mild alkaline solutions in the pH range of 8-10.8 are PREFERRED over neutral detergents".

So there goes all the need for neutral detergents. So why is neutral detergent being constantly pushed by companies and associations? Its cheap to make. More than 99% of it is water. Now how much are you paying for this detergent? $40? More?

2. Most B-Class Sterilisers have a built in Prion function. Why is this? Because even the sterilising companies know that most practices are using neutral detergent that has no capability of killing prion pathogens, therefore they have no choice but to include this function into their sterilisers. However running prion cycles can ruin your steriliser as it places stress on the sterilising seals and gaskets, resulting in your spending MORE over time.

You don't need anything like this.

Here's what you need:

1. Alkaline detergent: can be used for the scrubbing of instruments, ultrasonic cleaner, and also for wiping down handpieces and other external parts of instruments. Throw out those alcohol wipes and all other wipes!

2. Buy a $3 500ml spray bottle from Kmart, aliquot about 170ml of the same alkaline solution into that bottle and fill the rest up with DI or RO water. Now you have a spray that is more powerful and more protectant than any wipe. This spray can be used on a "Chuck" wipe or reusable cloth and can be used to also wipe down the external waterlines.

3. For dental chairs, do NOT use a detergent of any kind as the surfactants will remove colouring of the chair, as well as dry out natural oils that will result in the fabric cracking.

Think of these chemicals as "junk in the top drawer" - you just don't need them.

Average cost: = $15,000 - $25,000 per year

Savings = $20,000 per year (average).

TOTAL Savings thus far as of part four = $83, 898

Protect Your Practice!

18/03/2026

LET'S SAVE SOME CASH IN OUR PRACTICE FROM TOMORROW - HERE'S WHAT YOU DO

COST SAVINGS PART FOUR.......

We don't need barcode labels, nor is instrument tracking really applicable for dental practices

We are always TOLD what do in relation to almost everything when it comes to our infection control, and it sounds convincing. But does it "WORK"?

For those who are using barcode labels for their tracking, have a logical thought for a moment.... what EXACTLY does barcode labels do for you? The assist with sending the steriliser results to the patient file on your practice software.

But what is the result? What indictors are you running inside your steriliser? We know that associations and sales reps are telling everyone to use the class 6 indicator. But are you aware that the Class 6 indicator is not only a bad indicator that reads almost nothing, but it is the WORST indicator out of the 6 classes, because it passes too quickly and was never invented for dentistry.

If are you running a class 2 indicators inside a metallic process challenge device (not a cheap aluminium device that can destroy your steriliser "beware"), but a proper 316L stainless steel helix and a lumen reading class II indicator (either made in Germany or Australia - avoid all others), then you do not require barcode labels.

The reason for this is Proper Metallic Stainless Steel PCD's and Class II indicators (Germany or Australian made only), are run on each cycle with handpieces. Therefore validation is done on each cycle.

As you do not have thousands of instruments available, and therefore have to constantly reprocess instruments daily, you only need to go back in your manual log books a day or two in order to validate all loads.

If the patient claims they have contracted an infection, then simply turn back your log books several months and you will see that the class II indicators are all passing, rendering all instruments sterile. Sure, we do not know which cycles and who the instruments were used on, but we do not need to know this information as ALL cycles have passed with the PCD and Class II indicators.

Therefore, why waste money on barcode labels?

Average cost: = $20,000 per year

Savings = $20,000 per year.

TOTAL Savings thus far as of part four = $63, 898

Protect Your Practice!

08/03/2026

LET'S SAVE SOME CASH IN OUR PRACTICE FROM TOMORROW - HERE'S WHAT YOU DO

COST SAVINGS PART THREE….

3. STOP Using the morning plastic helix test and Cheap Aluminium Devices

Why? Because the plastic helix was never invented to be used inside the morning empty cycle. Despite what everyone tells you, it is essential to hold ALL information liable.

Why was the helix originally invented? As a means to validate lumens (handpieces). But in order for it to do so, the helix itself MUST meet certain challenges:

1. Be a greater length to that of the l umen in which it is challenging

2. Be made of the same materials in which it is challenging (stainless steel – medical grade metal)

3. Be affixed with a PROPER class II indicator

If it fails to meet these above criteria then it is essentially useless to you and causes nothing more than cash out of your pocket.
The Helix (PCD) is to be used only in the cycles in which there are handpieces being placed. Therefore, what is the reason we are placing it inside the morning empty cycle? It is doing nothing for us.

Also remember there are companies out there selling you cheap aluminium devices and passing them off as a handpiece validator – get these companies to send you, in writing, that they will take full liability if their cheap $5 aluminium device (selling it you for $300 plus), with a $5-$15 indicator pack of 500 (selling it to you for $500 plus), fails to detect air inside your handpiece that will ultimately cause cross contamination infections to your patients. If it is not in writing then they will not be liable, only you will be.

Remember that that dental practices always tend to “Follow Suit”. You are told what to do by associations, sales reps, technicians, and there are never any questions about it.

Unfortunately this leads you down a path processes cannot be validated and you are out of pocket.

But how much? Let us break it down:

Plastic Helix device = $280 per steriliser - Average practice has 2 sterilisers = $560 - $1000 annual spend

Cheap Aluminium helix = $399, if there are two sterilisers then its $798

Remember when you add these cheap $5 Aluminium devices with their $5-$15 pack of indicators they sell you for $500plus per box, the new cost will = Average (10 cycles per day x 6 days per week @$1 per strip = $60 weekly, $240 monthly and $720 quarterly)
Total annual cost = $2,800 plus the Plastic Helix plus the Aluminium Helix = $798, + $1000

Total annual spend = (average) $4,598

And you don’t need any of them because none of these do your practice any favours and they cannot be used as a means of evidence if there is a breach found inside your lumen.

TOTAL SAVINGS THUS FAR = 43,898

Protect Your Practice!

04/03/2026

LET'S SAVE SOME CASH IN OUR PRACTICE FROM TOMORROW - HERE'S WHAT YOU DO

PART TWO….

2. Stop using Graphite Lead testing coins for your ultrasonic, and stop running foil testing for more than 60 seconds.
Graphite is also non-recyclable in general recycling bins and require special carbon recycling bins if you wish to adhere to environmentally friendly factors.

Why? Because neither Graphite or lead match the challenge of blood on any surgical instrument, therefore all these coin tests are useless to us. Foil testing will match the challenge to dry blood, but dental practices overkill this test by running it for 5-15min. You only need 1min, as this is the time foil will shred, therefore blood with shred in 1/10th of the time.
This means that your staff can spend more time doing other things such as helping in the clinic or contacting patients etc and help boost your business profile.

Breakdown:
A Dental Assistant or staff member is paid on average $25 per hour (we know that sometimes it is a lot more than this).
Most ultrasonic machines are run on average; ten (10) times per day. Each cycle is run typically for 15min. Based on the hourly rate of one DA staff member, this would be an annual saving of around $16,800 per year of labour hours operating in the steri area.
Total saving per staff member = $16,800

NCA ANZ PTY LTD

07/04/2026

04/04/2026

02/04/2026

02/04/2026

27/03/2026

26/03/2026

25/03/2026

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04/03/2026

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