NCA ANZ PTY LTD

23/08/2025

PROBLEMS WITH STAFF AT YOUR PRACTICE?

NCA ANZ HR team can help.

Make a time with our team to handle your HR needs. Don’t be paying for template and cliche advice. Get the best advice in accordance with Employment Standards.

Most practices have no proper contracts with their employees, and holes appear leaving practice owners and managers with limited room to move for HR matters.

NCA ANZ offer a complete HR solution for your practice - no lock in contracts, no templates, and most of all; no monthly or annual fees.

Once your HR is setup properly and to the National Standards there is no need to tweak or alter anything. The process will flow.

This includes:

- Onboarding and Off-Boarding - contracts and advice
- Dispute resolutions - mediation
- Rights and obligations (consultation)
- Staff HR induction - codes of conducts

HR solutions for your practice - one establishment fee.

Prices vary depending on the size of the practice - but affordable for any practice.

HR is not easy - but it’s also not hard and we can establish this for you, filling in all the gaps in accordance to the standards.

Then you’re all set for HR in your practice!

Info@nca-anz.com.au

Protect Your Practice!

17/08/2025

FREE TRAINING ON AS 5369:2023.

Learn about how your practice can comply.

- Throw out what you don’t need (up to 50% reduction of products)

- Learn about how to utilise this standard in your practice

- Learn about the ISO / EN references

- 90min Zoom session with proper ISO Biochemists one on one

- CPD points included


Register your interest now…

Info@nca-anz.com.au

Protect Your Practice!

17/08/2025

WHATS GOING ON DENTISTS??? INFECTION CONTROL COSTS - ARE YOU EVEN AWARE?

How much are you spending on your IC costs?

- Gloves
- Gowns
- Masks
- Indicators
- Helix devices
- Thermal washing systems
- Ultrasonics
- Sterilisers
- Chemicals

Do you really want to know what’s what? No one will ever tell you, because they have no clue. They follow the flock - do as they are told without question.

Here’s the reality:

- Masks, gowns = eBay/Amazon - you will find the same brands for a fraction of the cost

- Indicators - you only need one type and that’s class 2. Throw out all others!

- Morning helix - DONT NEED IT! This test is built into your steriliser already - you’re doubling up

- Thermal washers - don’t need them. They are useless at cleaning handpieces (your only critical instrument) - they don’t work

- Ultrasonics. Yes sure why not. But why are you spending $1000 plus on these? Plus service. Ebay/ Amazon / Ali Baba = $400 new with CE certification. Validated with a cleaning indicator once a year yourself.

- Sterilisers. Again, you’re spending $15,000-$20,000. Look up Enbio Units. $6k - no maintenance and chamber size is quite large

- Chemicals. You only need 2. i) Alkaline detergent. Use in ultrasonic and also general purpose for handpieces and waterlines. ii) Surface disinfectant (also alkaline) for chairs and tables. Stay clear from neutral detergents. They kill hardly anything and they will discolour your chairs.

This is all under the guise of ISO science. Apply this and cut your costs down by almost half.

Unless of course you love spending money!

Protect Your Practice!

13/08/2025

ONE ACCREDITATION TO END ALL OTHERS

Don’t rely on lame accreditation that does nothing for you.

Have a think about this for a moment:

What exactly does your accreditation do for you? Practically nothing.

You pay ridiculously high fees, then you are asked to do all the work, tick all the boxes, write all your manuals, train all of your staff, and then you “might” be approved for accreditation.

Then you must ask another question: if your practice falls into litigation due to a patient infection or compliance issue, will this accreditation protect you against any of this? The answer is NO!

Does this make any sense to you? What exactly does this accreditation do for me? Absolutely nothing apart from looking good in the front window, with a few endorsements by associations who also hold no weight for compliance in the dental market.

The only accreditation that is recognised in terms of objective evidence that can be used to ensure no case can be held against your practice is an ISO accreditation.

Framework is framework - advice is advice - hearsay is hearsay.

ISO is science objectives.

Ensure your practice aligns with ISO. The ISO and EN scientific standards are embedded inside ASNZ 4815:2006 and AS 5369:2023.

Your practice also falls under these standards when it comes to compliance. Therefore if you are being quoted anything other than ASNZ 4815:2006 and AS 5369:2023 then it is not valid or proven to work. To obtain evidence of this simply ask those quote all others to send you assurances IN WRITING that these frameworks guarantee successful outcomes. Of course you will never receive this in writing.

Accredit your practice to your true standards which is ISO.

audits@nca-anz.com.au

Protect Your Practice!

10/08/2025

ALWAYS GET IT IN WRITING!

As we already know, bad advice flows throughout dental for WHS and Infection control. This is evident due to the fact that each practice performs their processes different to each other.

How many times have you had a staff member you hired tell you “we never did this in our other practice - we did that instead” ?

What about sales reps, associations and techs making statements outside of their scope of expertise?

1. If you use this chemical on the dental chair instead of the one I sell you then I’ll void the warranty

2. You cannot use anything other than neutral detergent

3. Run the plastic helix each morning in your steriliser

4. You need electronic tracking in order to prove all your sterility processes have worked

5. You cannot have vinyl flooring in your practice

6. You must cover the heads of your chairs with a sleeve

What’s the verdict on these?

1. False. Third line handling (locking you into a product by way of threat of voiding warranties), is against the law - get it in writing from them

2. False. ISO scientific standards state to use alkaline and not neutral detergents - why? Because neutral kills very little viral pathogens

3. False. The plastic helix was never invented to be used inside a benchtop steriliser as a Bowie dick test. It was invented as a dummy handpiece to ensure all handpieces are placed under the most stringent challenge on each cycle.

4. False. Electronic tracking was originally invented to keep track of hospital obsolete surgical instruments to ensure they are discarded correctly - does nothing for your practice apart from looking good

5. Totally false. Why can’t you have vinyl flooring? Where are the associated risks? What’s the name of the ISO scientific standard that backs this up?

6. False. What does this do? An office based dental practice is equally contaminated from the reception area to the steri area, right through to the clinical areas. The evidence to this is the shoes you wear from the street whilst in your surgery.

Those who tell you any different to the ISO scientific standards ensure you ask them to put this in writing and back up what they say by providing assurances that they will take full liability for any incidents or infections that may occur in your patients if their processes simply fail in your practice.

You will never get this email from them. Then you will know where you stand.

Adopt (ASNZ 4815:2006) and its ISO/EN reference standards. Not hearsay.

Protect Your Practice!

09/08/2025

YOUR DENTAL PRACTICE IS NOT A HOSPITAL

You will more than likely be constantly told what to do with your practice work health and safety,

Just have a think about it for a moment….. think of everything you have learned for WHS and infection control. Everything from placing pouches into the steriliser, to Bowie dick tests, to neutral detergent used on the surface of benches and chairs, to masks used, even when it comes to buying products and building your practice.

Have you ever been presented with ISO scientific standards to back up what you have been told?

No one ever checks these things in the dental field. Everything is word of mouth and we simply accept this is church.

But this is such a BAD way of running your practice, because one day you may be faced with a patient litigation matter and you will have to rely on all of your products and processes that you use, and ensure you have the evidence that these processes work.

It’s at this point where you will see all those who gave you this bad advice run for the hills.

All that you can rely on is the scientific evidence that backs up your processed. This is where the ISO standards come into play. They are listed throughout your AS 5369:2023 (ASNZ 4815:206) standards.

Therefore unless the information you are told is backed up by these ISO standards, the information may be true or may not be true, but either way this information cannot be demonstrated to work.

- Benches, chairs and other surfaces may not be disinfected.
- Surgical instruments may not be cleaned or sterilised
- Masks that are worn may not protect you
- Hand sanitisers may not work on your hands

Always always always call for the ISO standards to back up what you are being told. If they cannot produce the ISO standard then this means the information you are being provided doesn’t exist.

Protect Your Practice!

04/08/2025

WHY ARE WE USING GUIDELINES IN DENTAL?

Guidelines are mere interpretations of processes that we “think” “may” work.

The fact of the matter is we simply do not know.

So if we do not know if any of these methods work in our practice (eg: using neutral detergent on dental chairs, using level 2 masks, using alcoholic sanitisers etc), then why are we using them based on general advice?

What about if something goes wrong? What about if we are somehow “told”, somewhat “mandated” to use a certain procedure within our infection control and it turns out that these processes don’t work? Will those who “advise” us take liability? Of course not!

So where do we turn to?

The only true science validation we have lies within the ISO Scientific standards.

You are constantly being quoted AS 5369:2033, but this is the worst standard ever published for dental office based practices. How do we know this? It’s written on page 2 of this standard under the “Normative References”.

The message is crystal clear: “we, as AS 5369:2023, have absolutely no idea on how to validate processes for dental office based practice infection control, so please purchase all of the ISO/EN lists of scientific standards (@ around $300-$400 each!), in order to get the answers your truly need.

And how much do we need to invest to buy the 38 ISO/EN reference standards to bring our practice to total compliance? Around $12,000.

There is far too much babel in the dental marketplace and not enough evidence. The worst thing is you are paying for much of this bad advice or your WHS systems are being effected by causing risk to patient health and safety.

Always call for the ISO references for all advice you are given in your practice.

Protect Your Practice!

01/08/2025

ALL DENTISTS, OHT'S AND ALIKE SHOULD ADHERE TO THIS IF YOU VALUE YOUR BUSINESS......

30/07/2025

YOU GET TRAINED ON INFECTION CONTROL AND WHS - BUT YOU NEVER GET TOLD WHY

We need to get into the habit of asking “why”.

- Run a Bowie dick test in the morning steri cycle - why?

- Run a foil test in the ultrasonic at the end of the day (??) - why?

- You should mandate this new AS 5369:2023 standard - why?

- Neutral detergents are the most effective chemicals to use throughout your practice - why?

Of course none of the above can be validated at all.

The next thing you need to ask is - show me the ISO scientific standards that back up what you are saying.

ISO standards are validated text books that demonstrate how all of the above actually work, just incase one day you are in a legal matter where you will be required to provide “evidence” that your processes work.

By this stage all of those who dictated these processes to you run to the hills and are nowhere to be found. This is because none of them have any liability to what they tell you.

1. Why?
2. Show me the ISO standards to validate what you say

When you ask these two questions you will quickly discover the depth of knowledge these people and organisations have.

Protect Your Practice!

19/07/2025

BAD ADVICE IN DENTAL INFECTION CONTROL & WHS

The issue with advice in dental infection control and work health & safety is there is zero liability from those pushing this advice to you.

For example;

You are asked to use the plastic range helix device in the morning time and a class 6 indicator strip in each load with “critical” instruments.

Unfortunately, there are huge issues with this statement:

1. The orange plastic helix device was never invented to be used in an empty chamber

2. The class 6 indicator is a simulating strip that passes within second and cannot detect parameters inside your handpieces

3. There is not such thing as a “critical” instrument when it comes to reprocessing reusable surgical instruments in terms of scientific validation

Therefore if you are using the above methods in your practice then you will not have validated evidence that instruments such as dental handpieces (the only instrument that matters when it comes to monitoring in dentistry), have been validated. It may have been, but also may not have been, however the above methods will never tell you this.

Always ensure that all “advice” given to you is backed up by the ISO/EN standards that are embedded into your Australian Dental Standard. Only the ISO/EN standards have the validated methods that what you do in relation to the above actually works.

Currently what is being told to dental practices in relation to the above list is INVALID.

The worst part is the organisations and co who are pushing this information hold absolutely NO liability if something were to go wrong, You’re on your own.

Protect Your Practice

19/07/2025

BE CAREFUL OF MANDATES BEING PUSHED IN YOUR DENTAL PRACTICE - THERE ARE NO MANDATES FOR INFECTION CONTROL


Have you ever been told - “that’s wrong”?

“You cannot use ….. “

“You MUST use …”

When you hear these terms, remember that they are simply null and void.

When it comes to your practice infection control, the only thing that matters is what you can PROVE.

So instead of “right” and “wrong”, and “can” and “cannot”, what you should be thinking is “validation”.

Examples;

1. Should I place a helix device into an empty steriliser in the morning?

Answer: you can if you wish, but it does nothing for you as this type of test is built into your sterilisers.

2. Should I use neutral detergent in my ultrasonic cleaners?

Answer: You can if you wish, but the prions in the water will not be eliminated, therefore alkaline based Chemicals is the best solution

3. Can I wear my level 2/3 masks throughout the day without changing them?

Answer: You can if you wish, however the filters in these masks only last 20min

4. Should I use detergent wipes on my dental chairs?

Answer: You can if you wish, however the surfactants within the detergent itself will cause white staining on your chairs because detergents are NOT surface disinfectants

5. Can I just flush and lubricate a handpiece, place it into a steriliser and hope for the best?

Answer: You can if you wish, however without a metallic PCD and class 2 indicator being used on the same run, you will not have evidence that the handpiece has been effectively sterilised

Always be sure to call for the ISO references to back up what you are being told. It doesn’t matter who is telling you. Without the ISO references being quoted, there is no evidence that can be held against what you do. Therefore, you will not have any evidence that what you have done works.

Protect Your Practice!

14/07/2025