09/05/2024
Important Announcement: Glasswing Therapy
After 9 years of giving everything we could to support our clients and local communities, it is time to close our doors.
I vividly remember the early days of Glasswing Therapy, starting as a small practice in the Pottsville community centre, with two toddlers in my arms and a vision born out of a deep-seated desire to address the pressing healthcare needs of our community, particularly those who found themselves struggling to access the support and resources they so desperately needed.
As I witnessed firsthand the challenges faced by countless families in our community, I knew that I couldn't do it alone, and it became my mission to rally a team of dedicated therapists who shared my passion and commitment to closing these gaps in healthcare, one client at a time.
Together, we embarked on a journey filled with highs and lows, triumphs and challenges, but through it all, our resolve remained unwavering. We poured our hearts and souls into our work, driven by a shared purpose to make a meaningful difference in the lives of those we served.
Throughout our journey, we have proudly supported over 5000 clients to achieve their individual goals, enabling them to speak, eat, read, walk, make friends, and succeed in both school and relationships. Additionally, we've invested over $250,000 in community-based projects, including our rural and remote program in Far North Queensland, $90,000 in our pre-graduate program to support new graduate clinicians, and $900,000 in our supervision program to uphold the highest standards of service delivery and support for our clinicians.
Over the past decade, the landscape of allied health service delivery has evolved significantly. As the first bulk-billing speech pathology practice in Northern NSW, our mission at Glasswing Therapy has always been rooted in a commitment to our clients and ensuring equitable access to healthcare for all. However, in recent times, we have faced mounting challenges that have made it increasingly difficult to uphold this commitment within the constraints and costs of existing service delivery models.
These challenges include the escalating costs of essential resources, salaries, and services necessary for our operations.
Despite our best efforts, sustaining our level of service excellence has become increasingly challenging, particularly in the face of rising financial pressures.
Additionally, the nature of our industry has seen significant shifts over the past decade. While our dedication to providing high-quality therapy remains unwavering, we feel that the standard models of service delivery no longer align with the evolving needs of our clients, staff, and broader community.
Regrettably, these factors have led us to the difficult decision to cease operations at Glasswing Therapy. We understand that this news may come as a disappointment to many, and we want to express our sincere gratitude for the trust and support you've placed in us over the years.
To our esteemed clients, we want to thank you for allowing us the privilege of being part of your journey. It has been our greatest honour to support you in achieving your goals and improving your quality of life. Your resilience and determination have inspired us every step of the way.
To our dedicated staff, we extend our deepest appreciation for your hard work, passion, and unwavering commitment to our mission. Your dedication to our clients and your professionalism have been the cornerstone of Glasswing Therapy, and we are immensely grateful for your contributions.
To our valued referrers and partners, we want to express our heartfelt thanks for your collaboration and support. Your trust in our services has been instrumental in our success, and we are truly grateful for the partnerships we've built together.
While the closure of Glasswing Therapy marks the end of an era, it also heralds the beginning of new opportunities. We are committed to carrying forward the spirit of innovation, compassion, and dedication that has defined us, as we embark on new endeavours that will continue to advance our mission of filling critical gaps in healthcare across Australia.
As we transition to new ventures, we invite you to stay connected and be a part of our journey. Your continued support and involvement will be invaluable as we navigate this transition and strive to make a lasting impact on the healthcare landscape.
Glasswing Therapy will officially close this Friday 10th May.
All existing clients with existing appointments in place will be contacted with an opportunity to continue services outside of Glasswing Therapy. There is no obligation to accept this offer, so if you would prefer to discontinue or not receive any further correspondence about ongoing appointments, please let us know.
Thank you for being part of the Glasswing Therapy family. If you have any questions or concerns, please don't hesitate to reach out to us directly. We are here to support you during this time of transition.
With deepest gratitude and warm regards,
Amber Allen
Director & Principal Speech Pathologist
