Freewave Aged Care

29/11/2025

In an industry facing significant workforce challenges, what we do at Freewave Aged Care might seem a little crazy — but it works.

Only 1% of applicants make it through our selection process - and its intentional. We hire for attitude and values, and we train for skill. And we make no apologies for it.

From the very first conversation, we look for people who are willing, motivated, purpose-driven and genuinely passionate about supporting older Australians. Because our clients deserve more than just service delivery — they deserve genuine care, consistency, reliability and quality in every single interaction.

Some might say this approach slows us down. It doesn’t - it propels us forward.

We're proud to have a team that shows up every day with a can-do, will-do mindset, living our values and fulfilling our commitment to provide exceptional care.

At Freewave, it’s not just a job. It’s a promise we keep to every client, every interaction, every single day.

27/11/2025

We’re humbled to share that Freewave Aged Care has been nominated in the ACE Awards for Organisation Making a Difference - based on a lovely carer's experience.

Here’s a little of the feedback they shared:

“Thank you for choosing dignity before systems, and for proving that home care can be done differently...Your unbiased, free support, even before someone becomes a client or never does, shows that your priority is people, not profit.”

This is why we do what we do.

Thank you to every person who has trusted us to-date. This recognition belongs to you as much as it does to us. 🧡

24/11/2025

We’re Hiring Care Workers – South-East and South-West Sydney

Freewave Aged Care is looking for career care workers who are genuinely passionate about aged care and committed to delivering exceptional in-home support.

Requirements:
• Cert III or Cert IV in Individual Support or Aged Care
• First Aid & CPR
• Driver’s licence + your own insured vehicle
• No sponsorship available

We are highly selective — we accept less than 2% of applicants.
If you believe you’re the right person to care for our clients, we want to hear from you.

👉 Email us your CV and tell us why you’re the best person to care for our valuable clients.

14/11/2025

At Freewave Aged Care, we know the move to Support at Home has created a lot of questions — and it’s important you feel confident, informed and supported every step of the way.

If you’re transitioning to Support at Home, you still have time to sign your new agreement. The team at OPAN has shared some helpful reminders, and we wanted to pass them on to our community:

• You should have received a letter from Services Australia outlining your individual contribution rate.
• After receiving your letter, you have up to 90 days to sign your agreement, so you can take the time you need.
• You can continue receiving services even though the 1 November transition date has passed.
• Accepting services after 1 November does not mean you have accepted your new agreement.
• Providers cannot end your services during this transition period if you haven’t signed yet.

If you’re unsure what this means for you, your choices, or your ongoing support, Freewave is here to help.
Call us on 1800 271 002 for clear, personalised guidance.

Reminder: If you're transitioning to Support at Home, you still have time to sign your agreement.

• You should have recently received a letter from Services Australia with your individual contribution rate.
• After receiving your letter, you have up to a maximum of 90 days to sign your agreement – so you have time to consider your individual circumstances.
• You can continue receiving services without signing your new agreement, despite the transition date of 1 November having passed.
• Having accepted services after 1 November does not mean you have accepted your new agreement.
• During the transition period, your provider cannot end your services because you have not signed your service agreement.

For more information about service agreements and the transition to Support at Home, visit: https://www.health.gov.au/resources/publications/support-at-home-key-messaging-for-older-people-on-service-agreements

13/11/2025

Your care. Your way.

At Freewave Aged Care, we know that everyone’s needs — and lives — are different. That’s why we offer care that’s flexible, adaptive, and shaped around you.

Choose the level of support that suits you best — fully-managed, self-managed, or a mix of both. And if your needs change, your care can change with you.

Because real care isn’t about fitting into a system — it’s about creating one that fits your life.

Freewave Aged Care.
As individual as you are.

13/11/2025

Everyone’s needs are different — and that’s exactly how it should be.

With Freewave Aged Care, you can choose the care that works for you: more control, more support, or a mix of both. Because your care should always be your way.

Call 1800-271-002 today to explore your options.

11/11/2025

Confused about the new aged care reforms?

You’re not alone — and we’re here to help.

With the Australian Government now rolling out the Support at Home Program, many older people and their families are unsure what it means for them, how to access services, or how to make the right care decisions.

At Freewave Aged Care, we’re locals supporting locals — and we’re here to make things clearer.

🔹️Unsure what Support at Home means for you?
🔹️ Want to understand your care options?
🔹️ Just getting started and need help getting assessed?
🔹️ Looking for a provider or wanting to switch services?

Whether you’re new to aged care, exploring what’s available, or already receiving support and want to understand your choices, we’re here to guide you with clear, practical advice.

There’s no cost and no obligation — just genuine support to help you or your loved one stay safe, comfortable and connected at home.

If you’d like to chat, learn more, or organise a friendly one-on-one conversation, send us a message or give us a call on 1800-271-002.

08/11/2025

Protecting Older Australians from Scams

We’re resharing this important alert from the Australian Government Department of Health, Disability and Ageing about scammers pretending to be aged care assessors.

At Freewave Aged Care, your safety is our priority. To help protect consumers:

• All Freewave staff carry official photo ID during in-home visits and will always schedule visits, never arriving unannounced

• We complete a 3-point identity check when speaking with clients by phone

If you are ever unsure that a call or visit is genuinely from Freewave, please don't hesitate to call us directly on 1800-271-002 to confirm.

If someone claims to be an Aged Care Assessor, you can confirm with My Aged Care by calling them on 1800-200-422.

If something doesn’t feel right, trust your instincts, ask questions, and don’t share personal or financial information.

Be aware – we’ve received reports of scammers targeting older people by pretending to be aged care assessors.

There have been reports of suspicious phone calls and visits from people claiming to be from My Aged Care or allied health services.
Please be cautious and remember:
🔹 Aged care assessors will always schedule visits in advance and provide proof of identification.
🔹 Older people should refuse entry if they are concerned, and not share personal or financial information.
🔹 All legitimate aged care activity can be confirmed by calling My Aged Care on 1800 200 422 (8:00 am to 8:00 pm Monday to Friday, 10:00 am to 2:00 pm Saturday local time).
🔹 Report any incidents to Scamwatch by visiting their website

Find out more in the comments below.

30/10/2025

Meet Jasmine Dove-Pizarro, our Service Manager at Freewave 💙

Jasmine has spent over 15 years in , supporting clients, their families, and the communities around them. She’s passionate about making sure every person feels cared for, supported and connected — because to Jasmine, home care is all about people and relationships.

When she’s not helping our teams deliver great care, Jasmine loves connecting with her local community and bringing a little extra heart to everything she does.

Say hello to Jasmine next time you see her around!

30/10/2025

Meet Tanya Matuzovic, our Clinical Lead at Freewave 💙

Tanya brings a wealth of clinical experience, a real passion for nurse education, and a commitment to supporting our clients and their families. She’s all about making sure every person feels safe, cared for and supported — because for Tanya, great care is built on connection, compassion and understanding.

Outside of work, Tanya loves being part of the local community and finding ways to make a difference, big or small, in the lives of the people around her.

Next time you see Tanya, be sure to say hello!

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30/10/2025

Meet Sharon Ruddleston, our Exec GM at Freewave 💙

Sharon is passionate about driving a new wave in aged care that is deeply human — bringing the heart back into . For her, it’s all about people: our clients, their families and the teams who care for them every day.

A true advocate for our clients, Sharon makes sure everyone is fully supported to do what they do best. She believes care is at its best when it’s kind, connected, and rooted in community.

Next time you see Sharon, say hi — she loves meeting people and seeing the difference that care and connection can make.

08/10/2025

💙 We love what we do - and it shows.

Hearing from our clients and families means the world to us. Knowing that our care, kindness and support make a difference every single day is exactly why we do what we do.

At Freewave Aged Care, we’re more than a service - we’re a community built on connection, compassion and genuine care.

Thank you to everyone who’s shared their kind words and 5-star reviews - your trust means everything. ⭐⭐⭐⭐⭐