Pro Help Australia

06/08/2025

Support Coordination Training

24/05/2025

I’ve worn many hats — disability support worker, aged care provider, small business owner, even café manager, but at the heart of it all is one thing: people.
I’m Kelly, and I believe that good support starts with listening. My job as a Support Coordinator isn’t to take over, it’s to walk alongside, help untangle the systems, and hold space for people to shape their own path forward.
With years of experience supporting people with diverse needs, I bring calm, clarity, and a deep respect for each person’s choices and goals.

22/05/2025

Thinking of joining Pro Help Australia as a contractor? Here’s everything new support coordinators need to know about onboarding, support, systems, and how we help you grow your NDIS business.

At Pro Help Australia, we believe in growing together. Whether you’re an experienced support coordinator or transitioning from another sector, joining our contractor team means becoming part of a professional, collaborative, and mission-driven community.

Q: What Does It Mean to Join as a Contractor Support Coordinator?

Joining Pro Help as a contractor means you operate your own independent NDIS business while partnering with us for infrastructure, mentorship, and referrals. You’re in control of your hours, workload, and income, but never leave without guidance.

Q: What does it cost to work as a contractor with Pro Help Australia?

Although there’s no upfront fee to join the team, there is a one-time training fee to ensure you’re equipped with the tools, systems, and knowledge to work effectively within the NDIS framework. Ongoing, Pro Help Australia retains between 20% and 30% of your billed services, depending on your quarterly billable volume. This covers access to our systems, compliance infrastructure, mentoring, ongoing training, and business development support — allowing you to focus on participants while growing a sustainable practice.

Q: Do I need to be NDIS registered to work as a support coordinator with Pro Help?

No, you don’t need to be individually registered with the NDIS. Pro Help Australia holds the NDIS registration and you operate under our registration as a contractor. This means we take care of compliance, auditing, and reporting obligations so you can focus on quality support coordination.

Q: Is this a team environment, or will I be working alone?

While you’ll work independently, you’re never isolated. Pro Help offers regular connection points through mentoring, virtual meetings, and forums. Many of our coordinators say they feel more supported here than in traditional employment settings.

Q: What kind of support do you offer to new contractors?

We provide training, onboarding, access to a secure CRM system, compliance templates, and personalised mentoring. Our “Individual Time” (IT) check-ins ensure that you’re not just keeping up with compliance but growing your practice with clarity and confidence.

Q: How do I get NDIS participants as a contractor with Pro Help?

We match new referrals to coordinators based on capacity, experience, and participant preference. You can also build your own client base, with Pro Help supporting your growth through ethical marketing strategies and NDIS business development guidance.

Q: Do you offer ongoing training and professional development?

Yes, we offer internal training, access to workshops, and NDIS updates. You’ll stay ahead of legislative changes, sharpen your coordination skills, and grow professionally with the support of our leadership and senior coordinators.

Q: What makes Pro Help Australia different from other NDIS support coordination providers?

Pro Help is more than just an admin umbrella. We are values-driven, participant-focused, and contractor-friendly. We empower coordinators to run sustainable NDIS businesses while making a real difference in people’s lives.

Why Contractors Choose Pro Help Australia
Operate under our NDIS registration with full compliance support
Work with autonomy but never in isolation
Get matched with participant referrals based on your unique strengths
Use our systems to automate admin and payments while reducing overheads
Join a team committed to ethical practice, continuous improvement, and human dignity
Ready to Grow Your NDIS Practice with Us?
If you’re looking for a flexible, supportive, and ethical way to work in the NDIS sector — Pro Help Australia might be the perfect fit. We’d love to hear from you.

0403 091 888
Connect@prohelpaustralia.com.au

https://prohelpaustralia.com.au/blog/joining-pro-help-as-a-support-coordinator/

24/04/2025

Hi! I’m Sonja, a Support Coordinator and Psychosocial Recovery Coach with Pro Help Australia.

I’m passionate about helping people create a life they love. Everyone’s journey is unique, and everyone deserves a Support Coordinator who truly cares, follows through, and understands. My goal is to see you succeed and work alongside you to achieve your goals, ensuring your NDIS plan is used to its fullest to meet your specific needs.

If you’re looking for a proactive, responsive Support Coordinator who is committed to your success, feel free to get in touch. I offer both in-person and online Coordination of Supports for Brisbane North & South, as well as virtual support across Queensland.

24/04/2025

Hi, I’m Liz — a local Support Coordinator with Pro Help Australia, proudly based in the beautiful Bremer Valley SEQ. I work alongside NDIS participants to ensure their plans are not only clearly understood, but genuinely work for them — in ways that are person-centred, ethical, and aligned with their unique goals.
Whether you’re navigating complex needs, coordinating multiple supports, or simply seeking clarity around your NDIS plan, I’m here to walk alongside you — respectfully, practically, and with genuine care.
If you’d like to have a chat about how local Support Coordination can support your journey, feel free to reach out — no pressure, just an open and informed conversation.

20/02/2025

We have a new support coordinator! Carlita brings a decade of experience in disability care to the team and she has this to say:

Since childhood, I’ve felt a deep calling to help others, sparked by charity work and supporting vulnerable people. These early experiences shaped my belief in the transformative power of compassion and kindness. Since 2014, working in Human Services has deepened my understanding of the struggles people face—finding stable housing, rebuilding after personal loss, or navigating complex services.

My mission is to ensure no one feels forgotten or alone. I believe everyone deserves dignity, support, and the chance to rebuild. This work isn’t just about services—it’s about people, meeting them where they are, listening without judgment, and helping them create new opportunities for themselves.

01/11/2023

Our participants already know we care about them and provide them with the best outcomes.

Did you know we care about our Support Coordinators too? Training, continuing education, systems, compliance, mentoring and development. We provide it all at Pro Help Australia, while giving you the freedom to be your own boss and set your own goals!

23/10/2023

We're not just another Support Coordination company where you're a KPI or a number. We specialise in maintaining a close and collaborative relationship with our participants. We live by the adage that YOU ARE THE EXPERT IN YOUR OWN LIFE!

20/10/2023

Meet Barb - the superhero of support coordination! 🚀 With a dazzling 7-year streak in community service, and a hat trick of years in support coordination, she's mastered the art of advocacy. Barb's on a thrilling mission: to guarantee that support coordination isn’t just done, but done spectacularly right, tailored just for you! Overflowing with empathy and compassion, she's not just a coordinator, but a true ally for everyone she teams up with.

If you're in the Perth area, give Barb a call on 0434 717 791, or email barbara.cos@prohelpaustralia.com.au now!

01/08/2023

09/05/2023

If you have a passion for helping others give us a call!

We're looking for dedicated, passionate people with a relevant qualification in the social services field to become Support Coordinators!

We are Australia-wide, provide ongoing support and coaching to make your business a success, and focus on great support for our participants over metrics and quotas.

If this sounds like you, give us a call and let's chat!