27/04/2026
Are you looking for a job where no two days are the same? Where your work means you’re keeping patients and the community safe?
When Townsville University Hospital health security officer Shane Cannon was recently faced with a patient in distress and delirium, posing a risk to herself and others, he put his training and intuition into action.
“I sat down next to her and told her if she needed someone to talk to, I was there and ready to listen,” Shane said.
“She asked who I was; I said I was a security officer, and I was there to help her.
“She asked if she could hold my hand, so we sat there and talked.
“After a while I mentioned she looked really tired, and a good sleep might be the best thing for her.”
Resident medical officer Dr Matt Jenkins said Shane’s actions were transformative.
“We had exhausted all our efforts at calming our patient down but somehow Shane made a connection,” Dr Matt said.
“He spoke softly and gently to her before calmly walking her back to bed, holding her hand.
“He sat next to her while nursing staff were able to offer medications, which she accepted with Shane's prompting.
“Then he tucked her in, and she fell asleep.
"He did an amazing job, deescalating her with tenderness and compassion.”
We’re looking for people like Shane who can make a difference as part of our health security team. No previous security experience is necessary, and we provide paid on-the-job training.
Apply now https://apply-springboard.health.qld.gov.au/jobs/QLD-TV680813
