Elite Care NSW

20/03/2026

Elite Care NSW – Aged Care Services provides support in Sydney and the Central Coast, NSW.

At Elite Care NSW, we are committed to supporting older Australians to live safely, independently, and with dignity, whether that’s in the comfort of their own home or out in the community.

We currently service the Northern Beaches, Inner City, Northern Districts, and Northern Suburbs / North-West Sydney and Central Coast, providing personalized support tailored to each individual’s needs.
Our experienced and compassionate support team is dedicated to delivering high-quality care and building genuine relationships with every person we support.

If you or someone you work with is looking for a trusted aged care provider, we would be honored to assist.

Please complete the referral form attached, and our team will be in touch shortly.

Get personalized aged care support at home. Contact us for compassionate assistance tailored to your needs.

17/03/2026

When Enough Is Enough

I’ll be honest… I’m getting tired of seeing genuine providers in our sector being painted with the same brush as those doing the wrong thing.

There are many providers who have been in this space for years, who truly care, who invest in their teams, who support participants properly, and who work hard every day to do the right thing. Yet unfortunately the actions of a minority continue to damage the reputation of the whole sector.

We’re proud of our team and the supports they provide. The difference they make in people’s lives is what this work is meant to be about.

But these days, sometimes we don’t even mention the word NDIS without feeling judged.

Then you open Instagram or TikTok and see posts of “NDIS providers” showing luxury homes, expensive cars and boats — often with flashy AI-generated content trying to sell a lifestyle. Most people in this sector know that doesn’t reflect the reality of providing quality supports.

Real providers know the truth:
Running a compliant, ethical service comes with tight margins, significant responsibility, staff costs, compliance, risk management, and a genuine commitment to participants.

This sector is meant to be about people, not personal branding or portraying a fantasy lifestyle online.

So the question becomes:

When is enough enough?

When will stronger requirements be put in place around who can become a provider, the experience required, and the accountability expected?

Because every time the system is exploited, the people who ultimately pay the price are the participants who rely on these supports the most.

To the many ethical providers, support workers, coordinators and clinicians out there doing the right thing every day — keep going. Your work matters more than the noise online.

16/03/2026

This Might Upset a Few People…

With petrol prices rising again, I’m hearing more conversations across the disability sector about the cost of providing supports.

Some providers are saying the government should increase NDIS funding during this fuel crisis because they can’t afford to deliver supports. Others are saying they may have to close their doors, and some suggest employers should cover petrol costs.

Let’s pause and look at the numbers.

Petrol has increased, no doubt about it. But support workers are also paid $1 per kilometre when transporting participants.

Workers may also receive:

• Broken shift allowances
• Kilometres between clients

Both typically covered by the provider.

Let’s break petrol down.

Average tank: 65 litres
Petrol example: $3 per litre
Cost to fill: $195

If that tank averages 450 km, the cost works out to roughly $0.43 per km. Yes there is also other costs in running a car. How many hours is used for supports only per week?

Yet transport reimbursement is $1 per km.

Another part often missed is that most registered providers actually operate on very small margins once wages, super, insurance, compliance, systems, training, administration and operating costs are accounted for.

Unless you are an independent provider that most would receive the whole hourly rate, with very minimal overheads.

Some have just started being independent as these days lets be honest all you need is an ABN, no experience and a car and license. However I have also meet amazing ones that are in it for the right reason. It's a shame this sector is not taking serious and major changes need to happen.

At the same time, NDIS itself is already under enormous pressure, where they are looking at where they can cut or reduce the NDIS funded amount per year. Participants are already seeing reduced or tighter funding, which directly impacts the supports they rely on. How is that fair to those that really need it and face the same challenges everyday.

But what concerns me more is something few people are talking about.

What happens if petrol actually runs out?

If that happens, the price becomes irrelevant.

Unless you have an electric vehicle, supports relying on transport simply cannot happen.

So maybe the real question providers should be asking is:

What contingency plans do we have if fuel supply becomes limited?

How do we keep SIL homes running?
How do we ensure participants relying on daily supports are not left stranded?

At Elite Care we are already thinking about this internally while still respecting participant choice and control.

Let's hope it does not come to this!

I’d genuinely love to hear from other providers.

If fuel shortages occurred, what contingency plans do you have in place to ensure participants continue receiving supports?

15/03/2026

We spent our Sunday in a Zoom session with Aaron Sansoni, whom I had the privilege to see live over 10 years ago in Queensland, and Kevin O’Leary, also known as Mr. Wonderful. We are always learning and striving to improve ourselves. It's not every day you get the chance to see Kevin O’Leary live.

14/03/2026

March 27th is fast approaching. Lisa and I are honoured to be sharing the stage with providers, advocates and others that genuinely care about our sector.

If you haven't gotten your tickets, now is the time as tickets are running out.

Looking forward to meeting others amazing providers in our sector on the day.

https://www.instagram.com/p/DVxDw0Bkuhh/?igsh=MW0zYWx2NGhiZTR1

14/03/2026

You never quite know what the day will bring in our sector.

The past two weeks have certainly been testing.

Recently, one of our participants began saying inappropriate things to one of our support workers during a shift. Our worker remained calm and handled the situation professionally, making the decision to head back to our office to ensure their own safety.

Shortly after they arrived, while I was on a Zoom call upstairs, I heard screaming coming from downstairs. I immediately left the call and went to see what was happening.

The participant was in a highly heightened state — throwing items around the office, smashing their phone, punching walls. The first priority was safety. I asked our team to move into our safety room where they could remain protected and out of earshot.

I tried to calmly talk to the participant and reassure them. In that moment they began banging their head against the table. Instinctively, I stepped in to prevent them from harming themselves further and held them. I gave them a hug to help ground them.

What happened next was a powerful reminder of why we do what we do.

They broke down and cried in my arms.

I simply held them until they were ready to let go.

Once things settled, we went for a drive and had a long conversation. What came out was something we hear far too often in our sector, feelings of being unheard, of believing that nobody cares, that family and loved ones have given up on them.

In that moment, what they needed most was not judgement, not control, not escalation.

They needed someone to listen.
They needed someone to tell them they matter.

They thanked me for allowing them to release those emotions with someone who cared.

Our support worker understandably felt shaken by the experience, but I cannot speak highly enough of how our team handled the situation. They stayed calm, followed safety procedures, and supported each other in the safety room until things settled. That professionalism and care is something I am incredibly proud of.

The participant later expressed deep remorse for their behaviour and apologised for how they spoke to our support worker.

We also organised an urgent appointment with their psychologist rather than waiting the usual two weeks, which they attended the following day to continue working through what they were feeling.

Moments like these remind us that support work is not always about community outings or daily tasks.

Sometimes it is about being present in someone’s darkest moment and helping them find their way back.

Not every story in this sector is easy.
But every moment reminds us why compassion, patience, and genuine human connection matter so much.

To everyone working in this space, support workers, coordinators, clinicians and providers thank you for the work you do.

Because sometimes the most powerful support we can give someone…
is simply letting them know they are not alone.

12/03/2026

Fuel Prices, Possible Shortages & What It Could Mean for Supports

With the current talk around a possible fuel crisis and the rising cost of petrol, it has made us stop and think.

Firstly, let’s hope it does not come to this. But the reality is petrol prices are already increasing, and there are conversations about potential shortages.

In our sector, transport is not just about getting from A to B — it is often the lifeline that allows supports to happen. Whether that’s getting to appointments, community access, grocery shopping, court attendance, or simply making sure someone isn’t isolated at home.

It raises an important question for providers:

If fuel became limited, how would we continue to deliver supports to the people who rely on them every day?

At Elite Care NSW & Elite Care Central Coast. we’ve started thinking about this seriously — what contingency planning could look like and what systems we would need in place to make sure participants are still supported without disruption.

Some may say “just buy an electric car.”
But the reality is it’s not always that simple for every provider, every worker, or every region.

So it makes us wonder:

Are other providers thinking about this?
Are organisations putting contingency plans in place?
Are we looking at transport alternatives, shared supports, or localised teams?

This sector is built on reliability and trust. Participants and families depend on us showing up — no matter what.

It would be great to hear from other providers and stakeholders:

Are you thinking about this? If so, what are you doing to ensure participants can still receive the supports they rely on?

10/03/2026

🎉 Elite Care Central Coast Turns 4 🎉
Today we celebrate an important milestone, 4 years of Elite Care Central Coast

What started with a vision to provide genuine, person-centred support has grown into something we are incredibly proud of. Over the past four years, we have had the privilege of supporting many participants and families across our community, and that is something we will never take for granted.
First and foremost, our support workers are the backbone of our organisation. The compassion, dedication and care they show every day is what truly makes Elite Care Central Coast what it is. Without their commitment, none of this would be possible. We are incredibly grateful for the work they do and the difference they make in people’s lives.

To our participants and their families, thank you for trusting us. Inviting a provider into your lives is not something taken lightly, and we are honoured that you chose our team to walk alongside you on your journey.
We would also like to acknowledge the stakeholders and industry partners who believe in our vision and continue to support what we are building. Your trust and collaboration means a great deal to us.

Behind the scenes, our administration team and management play an essential role in keeping everything running smoothly — from compliance and systems to supporting our frontline team. The work they do often goes unseen, but it is vital to maintaining the quality and integrity of our services.
Like any growing organisation, our journey has not been without challenges.

At times there have been individuals who attempted to damage our reputation or undermine the work we are doing. Those moments have only strengthened our resolve and reinforced the importance of surrounding ourselves with people who share our values.
Today, we are proud to say that we have a team we trust, respect, and deeply appreciate.

As we celebrate this milestone, we remain firmly grounded in the reasons why Elite Care Central Coast started — supporting people with dignity, building genuine relationships, and creating opportunities for participants to live meaningful and independent lives.

Without the experience and knowledge from our director Lisa Cordi. This would not have been possible.

Thank you to everyone who has been part of the journey so far.
The best is still ahead. 💙

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06/03/2026

There are some incredible coaches and mentors in the NDIS industry, and we are lucky to be mentored by some of the best.

Sometimes it can be hard to know which one is the right fit for you. Everyone teaches differently, brings different experiences, and shares their knowledge in their own unique way.

But ultimately, they are all working toward the same goal — helping us become better at what we do and showing us how to build businesses with integrity, strong values, and a reputation we can be proud of.

We’re really looking forward to attending “Level Up Your NDIS Business Sydney 2026” hosted by Vanessa Norman.

📅 Friday 27th March 2026

📍 Sydney Masonic Centre — 66 Goulburn Street, Sydney

Vanessa has successfully owned and operated her own NDIS business for many years and also brings the perspective of a parent raising children with autism. She has truly walked the walk and understands firsthand what it takes to run a successful and ethical NDIS business.

Now she is sharing that knowledge — the lessons, the wins, the challenges, and the do’s and don’ts — with providers across the sector.

She has also put together a fantastic lineup of speakers for the event, making it a great opportunity to learn, connect, and continue growing within this industry. Lisa and I will be on the panel, answering questions.

Vanessa has kindly given us the opportunity to share a special offer with our network.

🎟 Buy 1 ticket and receive another ticket FREE

If you’re in the NDIS space and looking to grow your business while maintaining strong values and reputation, this is definitely worth attending.

We hope to see you on the day.

👉 Click the link below to access the offer.

https://success.vanessanorman.com.au/s/level-up-your-business-sydney

Level Up Your NDIS Business The One Day Event That Reveals the Exact Strategies to End the Overwhelm, Multiply Referrals and Decide Who Leads the Industry in 2026.

27/02/2026

To Participants and Families — This Matters

Choosing the right supports around you is one of the most important decisions you’ll make.

In this space, there are many providers and coordinators who present well. Strong websites. Confident messaging. Big reputations.

But just cause someone looks impressive on the surface doesn’t always mean the experience behind the scenes matches that image.

Through our experience, 99.9% of Support Coordinators genuinely care and advocate strongly for their participants. They work hard and do this for the right reasons.

But like any industry, there is always a small percentage who don’t operate that way.

If you ever feel:

Like decisions are being made for you instead of with you

Like you’re being told who you “have to” use

Like communication is limited or unclear

Like your voice isn’t being heard

That’s not how it’s meant to be.

The NDIS was built on your choice and control. No one owns your supports. No one controls who you can work with. You have the right to ask questions. You have the right to transparency. You have the right to change providers if something doesn’t feel right.

At Elite Care, we choose to work with professionals who respect that. We believe the best outcomes happen when everyone collaborates, not when one person positions themselves as the gatekeeper.

Sometimes that means we won’t align ourselves with certain working relationships. Not to create division — but to protect quality and integrity around the people we support.

Because at the end of the day, this isn’t about referral pathways or numbers.

It’s about you.
Your goals.
Your independence.
Your future.

And you deserve a team that works together with you, not around you.