
11/09/2025
NSW Completes Rollout of Free Virtual Urgent Care for all Residents
This means everyone in NSW can access urgent clinical care for injuries and illnesses without needing to visit a hospital ED if their preferred GP is closed.
NSW virtual urgent care services are equipped to manage a wide range of health concerns. This includes the management of coughs, colds, fevers and flu; treatment for vomiting, diarrhoea or mild infections, rashes and skin irritations; or minor injuries such as sprains and small cuts.
A registered nurse assesses the patient’s condition over the phone and, if virtual care is appropriate, arrange a video-call appointment with a clinician—this may be a doctor, nurse or allied health professional.
The patient will receive advice on treatment options, prescriptions if needed, and referrals to follow-up care.
NSW virtual care services are available by calling Healthdirect on 1800 022 222.