11/12/2025
I had private, unidentified calls this week from the NDIS — no caller ID, no text message, no prior notice. I had to directly ask who they were and where they were calling from.
Let me be absolutely clear: this is not okay.
For many people in the NDIS — participants, families, carers, and providers — unexpected anonymous calls can be distressing, unsafe, and confusing. Clear identification is a basic standard of respectful communication. A simple text message, a name, or a service introduction is not too much to ask.
If we truly want an NDIS that is accessible, trauma-informed, culturally safe, and respectful, then transparent communication must be the minimum benchmark.
Thank you to the AASW for this document.