30/04/2024
Everyone deserves access to quality healthcare. However, people with disability often face obstacles in obtaining the care they need. These barriers can be physical, digital, or procedural, hindering their ability to navigate the healthcare system effectively.
Here are some key areas where healthcare can become more inclusive:
Digital Accessibility: Websites, patient portals, and telehealth platforms should be designed with accessibility in mind. This includes features like screen readers, keyboard navigation, and closed captioning.
Physical Accessibility: Healthcare facilities need to ensure physical accessibility with ramps, accessible restrooms, and adjustable equipment to accommodate various needs
Recruitment and Workplace Practices: Healthcare institutions should adopt flexible interviewing practices and create accessible workspaces for employees with disability. Training on disability etiquette for staff is also crucial.
Clear Communication: Straightforward communication is key. Offer accessible formats (Braille, audio recordings) for policies and procedures, and ensure clear communication channels for appointment booking and cancellations and organise interpreters when required.
To ensure your success in creating a truly inclusive environment and product/service, we highly recommend partnering with organisations like the Australian Disability Network (ADN) or other disability advocacy groups. Their expertise can guide you through the process, ensuring you're on the right track towards inclusivity.
ADN: https://australiandisabilitynetwork.org.au/