18/11/2025
Sometimes I wish the “Decision Makers” could sit in the passenger seat with me.. front row, no filter and really see what this job is.
🧩Not the spreadsheets.
🧩Not the line items.
🧩Not the “reasonable and necessary” checklist.
But the human stuff we carry every single day.
📋I wish they saw that support coordination isn’t just emails and referrals; it’s crisis navigation, late-night phone calls and stitching together hope where systems fall short.
🪫I wish they saw the parents who are exhausted but still fighting.
🥺The participants who are doing their absolute best in a world that wasn’t designed with them in mind.
🔑The support workers who show up heart-first.
🤍I wish they saw that the “evidence” we submit isn’t words on paper it’s lived reality.
🤍It’s the meltdown in the carpark.
🤍It’s the person who hasn’t slept for 48 hours.
🤍It’s the parent trying to be the case manager, the advocate, the therapist, the nurse, the scheduler… all while holding their family together.
🩶I wish they saw how much of our job is actually translating the system…Because let’s be honest half of the plan is written in ancient hieroglyphics.
🩶And families come to us because they’re drowning, not because they’re “non-compliant.”
🖤I wish they saw the emotional load.
🖤The advocacy exhaustion.
🖤The “I know this person deserves better; how do I make the system hear them?” moments we carry on repeat.
I also wish they saw the wins too!
💜The first shower someone takes independently.
💜The safe home we helped secure.
💜The young person who finally meets workers who get them.
💜The mum who cries tears of relief instead of fear.
I wish they saw the reality: Support Coordinators are not luxuries we are lifelines. We’re the bridge between what the NDIS intends and what actually lands in real people’s lives. We’re the ones holding the map when everyone else is lost. We’re translators, negotiators, fire-putter-outers, connection-makers and professional hope-restorers.
And honestly? I wish the “Decision Makers” saw that if they understood the reality of support coordination, the whole system would run smoother, safer and more sustainably.
👉Because behind every report, every request, every “functional impact statement,” is a human being trying to build a life and we’re just trying to make sure they get the chance to do it🧡
