Max Hospital Ltd. Max Diagnostic Ltd.

Quality Policy We pledge to meet the patients’ requirements by offering expert ophthalmic care with compassion through a committed professional team. We commit to achieve quality services through the Quality Management System while complying with all applicable regulatory requirements. To be committed to Organizational Excellence and Continuous Quality Improvement To strive to exceed international healthcare standards through an integrated Quality Management System To surpass patient expectations through exceptional Service Quality and Outstanding Clinical Outcomes To encourage collaborative and multi-disciplinary patient care through Teamwork and effective Communication Quality Objectives Patient safety and well-being shall always be our top priority. We shall strive for continuous quality improvement and comply with international standards to implement quality systems. To maintain the quality of ophthalmic services in accordance with international standards. Optimum utilization of infrastructural facilities including manpower. To ensure continued patient satisfaction through delivery of high class medicate with a personal touch. To ensure high levels of staff satisfaction and motivation and facilitate continuous enhancement of knowledge and skills through constant learning and training initiatives.

Quality Initiatives Air sampling and culture plates to ensure sterility in the operation theatres closely monitoring of sterilized items used in the operation theatre. Ensuring water quality used for consumption within the campus. Close monitoring and reporting of any cases of hospital infection and other incidents.

Our Focus A hospital founded by doctors, MAX Hospital & Diagnostic priority was and remains our patients. ‘Putting patients first’ is not just our motto; it is our way of life. Be it bringing in the latest medical innovation and the brightest minds, the best equipment and facilities or the adoption of stringent standards and protocols. Above all, our care is delivered with compassion and utmost consideration for our patient's dignity, by our family of Doctors, Nurses, Technicians and Technologists, Accounts department, Engineers, HR department and Support staff. Simply put, everything we do, we do to ensure that our patients recover speedily and comfortably, to return to perfect health and normal life. Our services All patients receive the same care at our Hospitals. Trained and dedicated professionals with ready access to state-of-the art ophthalmic infrastructure render high quality health care. We ensure consistent quality by earnestly following systems and procedures meticulously. We provide two categories of service. 1. Hospital service 2. Diagnostic Service

Hospital service

Two Generator

Dialysis

Electric Sub Station

ICU & HDU

Oxygen Cylinder Room

Cabin / Ward

Air & Vacuum Plant Room

One Ambulance

One Microbus

Emergency

CCU

Doctor’s Chamber

Post CCU

Pre Operative Room

Cath Lab

OT Room

Post Cath Lab

Post Operative

Duty Doctor’s Room

Labor Room

Nurse Station

Labor Observation

Pharmacy

Surgeon Room

Conference Room

Baby Room

Canteen

Surgical Store Room

Water Plant

Auto Clave

Washing Plant

Solar Plant Diagnostic Service

Sample Collection

Nephrology Research Center

CT Scan

ETT Room

X-RAY

ECT

USG

ECG

ECHO -Cardiography

EEG Room

Pathology

Video Endoscopy Room

Biochemistry

Uroflowmetry