21/07/2025
๐๐จ๐ ๐๐ข๐ญ๐ฅ๐: Customer Relationship Manager/Key Account Manager โ Freight Forwarding
๐๐จ๐๐๐ญ๐ข๐จ๐ง: Dhaka, Bangladesh
๐๐ฑ๐ฉ๐๐ซ๐ข๐๐ง๐๐ ๐๐๐ฏ๐๐ฅ: 4โ6 Years
๐๐๐จ๐ฎ๐ญ ๐๐๐ ๐๐ซ๐จ๐ฎ๐ฉ
MGH Group is a diversified multinational organization operating in over 25 countries. With a strong footprint across South Asia, Southeast Asia, and the Middle East, we offer integrated logistics solutions in freight forwarding, aviation, contract logistics, and supply chain management. Our commitment lies in delivering technology-enabled, customer-centric services that drive global trade.
๐๐จ๐ฅ๐ ๐๐ฏ๐๐ซ๐ฏ๐ข๐๐ฐ
We are seeking a Customer Relationship Manager/Key Account Manager to lead relationship management for our freight forwarding clients. This role demands an experienced logistics professional who understands international freight operations (Air, Ocean, and Road), values service excellence, and thrives in a fast-paced, cross-functional environment. You will play a key role in retaining strategic accounts, resolving complex issues, and identifying growth opportunities.
๐๐๐ฒ ๐๐๐ฌ๐ฉ๐จ๐ง๐ฌ๐ข๐๐ข๐ฅ๐ข๐ญ๐ข๐๐ฌ
1. Client Communication: Serve as the main point of contact, conducting regular meetings and business reviews with clients.
2. Client Relationship Management: Build and maintain long-term, trust-based relationships while addressing client concerns and resolving issues.
3. Business Development: Identify and pursue upsell and cross-sell opportunities to drive revenue growth.
4. Shipment Coordination: Coordinate Air, Ocean, and Road shipments with shippers, carriers, and internal teams, ensuring timely updates.
5. Performance Analysis: Prepare performance reports and analyze client metrics to improve satisfaction and retention.
๐๐๐ช๐ฎ๐ข๐ซ๐๐ฆ๐๐ง๐ญ๐ฌ
1. Bachelor's or Master's degree in business, Logistics, Supply Chain, or related field.
2. 4โ6 years of experience in freight forwarding, preferably in client-facing or operations roles.
3. Strong understanding of global shipping processes, Incoterms, customs documentation, and international logistics.
4. Proficient in Microsoft Office (Excel, Outlook, PowerPoint) and CRM tools.
5. Excellent communication, interpersonal, and organizational skills.
6. Ability to manage multiple priorities independently in a deadline-driven environment.
๐๐ซ๐๐๐๐ซ๐ซ๐๐ ๐๐ฎ๐๐ฅ๐ข๐๐ข๐๐๐ญ๐ข๐จ๐ง๐ฌ
1. Experience with customs clearance, bonded warehousing, or last-mile delivery.
2. Exposure to RFI/RFQ processes, SOP creation, and key account onboarding.
3. Familiarity with KPI-led service delivery and contract logistics.
๐๐ก๐ฒ ๐๐จ๐ข๐ง ๐๐๐ ๐๐ซ๐จ๐ฎ๐ฉ
1. Work with a globally recognized logistics leader operating in high-growth markets.
2. Be part of a high-performance culture that values innovation, transparency, and continuous development.
3. Enjoy competitive compensation, performance-based rewards, and global career advancement opportunities.
4. Contribute to transforming logistics for some of the worldโs leading brands.
๐๐จ ๐๐ฉ๐ฉ๐ฅ๐ฒ
If you believe you are a strong fit for this role, please send your resume to annisa.nidhi@mghgroup.com
Subject Line: Freight Forwarding - CRM