Our Story
Who we are
Lighthouse Medical Supplies Ltd. is a Bermuda-based medical supply company. Our founder and CEO is Ms. Yana Swainson, a Bermudian. We specialize in products for incontinence care, skin care, infection control and wound care.
What sets us apart
As a start-up company, we are energetic and determined. Yet, in a way characteristic of a mature company, we have many years of combined healthcare expertise. Ms. Yana Swainson has extensive experience in delivering and managing delivery of high-quality in-home care. Mike Serebrennik is a licensed US physician with over 10 years of clinical experience.
Our mission tenets
Commitment to customer service - we like our customers and welcome all questions and constructive discussions! We answer our phone, return our emails quickly and welcome face-to-face meetings.
Guaranteed satisfaction with what you buy - please see our fair and friendly refund policy.
Quick and free delivery - we deliver your orders FREE to your location. Please contact us to find out the next delivery date; we will post the schedule soon.
Pleasant purchasing experience - our website is senior-friendly and is otherwise configured for easy navigation. Our product pages feature large, high-quality product images. If need be, we can take your order over the phone, via email or in person.
Best combination of quality and value - Given our healthcare experience, we understand what you do and know the best tools you need to get the job done. To that end, we constantly search the market for high-quality products that work great and make financial sense.
Going the extra mile - We are interested in doing what others cannot or are not willing to do for you. Do you need to special-order a product? Perhaps you require a new or modified product? Call us and ask - we will do what we can to help!
24-7 ordering - Our website is a full-featured online store and product information portal, where you can order everything we carry, check if something is in stock and find out about new products and promotions.
All customers are welcome - no order is too big or too small. Individual and institutional customers are welcome. Discounts available on volume purchases. We want to be your local one-stop shop for medical supplies!
Our name
Lighthouse was chosen because of its close association with the island of Bermuda. It is also a symbol of guidance, strength and safety. This is consistent with out mission to help customers navigate the uncertain waters of healthcare delivery.