11/21/2025
At Quinte Health, volunteers have always been an integral part of our hospital family. They brighten days, calm worries, and bring moments of connection to patients, families, and staff. Now, a new initiative called ElderConnect is building on that strong foundation by giving volunteers additional tools to support older adults during their hospital stay.
The first ElderConnect education session was recently held with volunteers from the Prince Edward County Memorial Hospital (PECMH) Inpatient Unit. This incredible group brings a wide range of life experience, empathy, and skill to their volunteer roles—qualities that make a real difference in the lives of the patients they serve.
Developed under the leadership of Jay Moxness, Volunteer Coordinator and recreation therapist, ElderConnect enhances existing training with practical education around delirium prevention, physical and cognitive engagement, and creating comfort for seniors in hospital. The training program is designed to give volunteers the tools to complement the work of clinical and support staff by focusing on the non-clinical, social, and emotional aspects of care that are important to recovery and well-being.
ElderConnect builds on the success of Sills 3 Rehab, where volunteers are fully integrated into the care team. There, volunteers help patients get to and from therapy sessions, offer friendly visiting and hydration between activities, and support meal groups that improve nutrition and social connection. These efforts do more than brighten a patient’s day—they help improve outcomes, support therapy goals, and maintain independence.
“It’s been very rewarding and meaningful to help rebuild the volunteer program on the inpatient unit of Prince Edward County Memorial Hospital,” shared Darlene Griffith, Volunteer Director of Hospital Services, PECMH Auxiliary. “Our volunteers cheerfully provide much-needed interaction with patients that includes friendly conversation, a variety of activities and reading material, as well as help with the meal service set-up. Patients feel supported by these friendly visitors, and staff are appreciative of the extra helping hands.”
Read more: https://quintehealth.ca/elderconnect-enhancing-the-hospital-experience-for-older-adults/