02/19/2026
For our latest spotlight feature we meet Cameray's admin team and find out what they get up to behind the scenes when they aren't greeting our clients:
"Hello! We are Tanya, Roxane, and Jodie, the Admin team at Cameray.
Our goal is to provide a warm welcome for all our clients and to support staff and clients with efficient systems for collecting and reporting information. If you have made a referral, filled in a consent form, or received an impact report, we are behind the scenes.
One of our major initiatives has been implementing an electronic system to track client information. We no longer create paper files, so our frontline staff can spend less time on paperwork and more time with clients. Clients can now easily and quickly fill out their consent forms online and receive automatic reminders of their appointments.
Soon, we hope to pull anonymous data from the system about the demographics of our clients, to ensure we serve a population that reflects the diversity of Burnaby and New Westminster.
Another major task is reporting to MCFD and our other funders on the impact of Camerayâs work. Every month, we track the number of families we support and the hours that staff spend on direct client service. Cameray uses surveys and formal Outcome Measurements to assess whether our services improve clientsâ wellbeing. Admin summarizes these findings for our funders and other community partners.
Finally, we are always looking for ways to improve our client experience. Recently, we have simplified the registration for Early Years groups, and we are working to make the language in our paperwork more inclusive, accessible, and warm. Perhaps most importantly, we aim to be a welcoming face when clients come to Cameray in person, and a compassionate voice when families call looking for support in challenging times.
See you soon,
Tanya, Roxane, and Jodie"