04/29/2026
In mediation, I often meet people who have known each other for years.
They have shared a life, built a family, and navigated challenges together.
And yet, in conflict, something shifts.
They are still talking.
They are still exchanging information.
But they are no longer seeing each other clearly.
Instead, they begin responding to fixed versions of one another. Versions shaped by frustration, hurt, and assumption.
That is where conflict begins to take hold. Not in disagreement itself, but in the distance that grows between people.
It raises a question I’ve been thinking about:
How many conflicts persist not because they cannot be solved, but because the people involved have stopped truly seeing each other?
I explored this idea further in a recent piece, inspired by a conversation with Michelle Mather and Kimberly (Kim) Kitai, co-founders of Bridges-YYC.com
Article: https://open.substack.com/pub/theschmoozepodcast/p/when-people-finally-sit-down-together?r=75wo22&utm_campaign=post&utm_medium=web&showWelcomeOnShare=true
What Mediation has taught me about why conflict persists and how it can change.