Darkhorse Emergency

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Edmonton, AB
Darkhorse Emergency

Darkhorse Emergency offers proven, evidence-based solutions to the critical issues faced by emergenc Our focus is to improve your response performance.

We help you make intelligent, intuitive, data driven decisions. Our tools are designed from the ground up for emergency services professionals. They incorporate advanced analytics and intuitive visualizations to support better decision-making. Our consulting engagements are customized to your service, use your data, and provide actionable recommendations focused on your challenges and tailored to your needs. Our goal is to raise the level of decision-making throughout the industry. Our case studies, articles, and training materials help you transition your culture to one that combines evidence with experience.

09/12/2025

Darkhorse Emergency is hosting a free webinar for Fire Chiefs:

Using Data to Engage Staff, Build Trust, and Drive Performance

In this free webinar, retired Fire Chief Darrell Reid shares hard-won lessons on leading through challenges:
✔ Boosting morale with data
✔ Building trust through transparency
✔ Turning metrics into pride and action

📅 October 16 | 9:30 AM
👉 Register now: https://hubs.la/Q03J3kt40

09/04/2025

Big things are coming to Deployment in Darkhorse Response.

We’ve improved our predictive accuracy and launched Unit Capabilities — a powerful new way to plan by the exact staff and apparatus you need.

Join our live webinar to see what’s new, ask your questions, and get a closer look at how we’re building tools to help fire departments serve their community better.

🔗 Register here: https://hubs.la/Q03GZrBs0

08/29/2025

We’ve just returned from AFAC 2025 in Australia, where we had the chance to connect with fire and emergency leaders from across the country and New Zealand.

Over three days, we shared how Darkhorse Response and Darkhorse Risk help departments make data-driven decisions that improve safety and efficiency. We met with teams from Victoria, Queensland, Western Australia, South Australia, and New Zealand Fire Service, as well as other state-level agencies. These organizations protect some of the largest cities in the region, including Melbourne, Brisbane, Perth, Adelaide, and Auckland.

The conversations were thoughtful, the interest was strong, and the opportunities for collaboration are significant. We look forward to building on these relationships and supporting agencies in Australia and New Zealand as they tackle complex challenges with clarity and evidence.

08/14/2025

At AFAC in Perth, we’re showcasing Darkhorse Response and Darkhorse Risk.

Why this matters:
• Darkhorse Response turns raw incident data into decisions you can act on. Fast. No more spreadsheet scrambles—just sharp, visual insights that help you save time, money, and lives.

• Darkhorse Risk lets fire and emergency services map community risk in days, not months. It blends national and local data to reveal risk hotspots, back evidence-based action, and defend your decisions.

These tools reflect what we stand for: smarter resource use, stronger public safety, and real progress in risk reduction.

What to expect at AFAC:
• Live demos of Response and Risk
• Real-world examples of how data changes the game
• A chance to connect and talk about your department's strategy

If you’ll be there, let’s meet. We’re keen to learn, share, and support emergency services across Australia with tools built to make a difference.

07/18/2025

We had a great 48 hours at the Fire Chiefs Summit connecting with fire chiefs and public safety leaders from across the country.

Plenty of thoughtful conversations about data, response, and community risk. Thanks to everyone who shared their time and insights with us.

06/10/2025

Darkhorse Emergency is hosting a free webinar for fire chiefs and fire leaders:

Communicating Effectively with Elected Officials and Senior Leadership

In a fire department, communicating effectively to your stakeholders is a foundational skill that is required to ensure departments can successfully make the case for needed resources and funding.

As a former Fire Chief and Chief Administrative Officer, Darrell Reid has been on both sides of the table.

In this session, he’ll show you how to use your data to communicate with council and senior leadership in ways that resonate and get results.

You’ll learn how to:

- Present with clarity and confidence
- Build data-backed narratives that stick
- Anticipate what elected officials really want to see

📅 June 25 | 🎟️ Hosted by Darrell Reid

👉 Register now—it’s free: https://hubs.la/Q03rpxxS0

05/31/2025

In fire service, every decision matters.

Save your department critical resources, time, and money with Darkhorse Response. Make confident, data-backed decisions that deliver real results.

https://hubs.la/Q034dsDc0

05/26/2025

Darkhorse Risk simplifies Community Risk Reduction, helping departments plan and implement effective strategies in record time.

Explore Darkhorse Risk: https://hubs.la/Q034dhJM0

05/13/2025

All set up and ready for the International Association of Fire Chiefs (IAFC)'s 2025 CRR Conference.

Darkhorse Emergency's very own Darrell Reid will be presenting on May 14th. We would love to see you there if you're attending.

Come drop by our booth and explore our innovative CRR solutions that help fire chiefs confidently reduce risk across their community.

05/12/2025

We provide powerful, intuitive tools with responsive design to Fire Chiefs.

By empowering those who protect our communities, we serve our core mission: to measurably improve public safety.

Explore Darkhorse Response: https://hubs.la/Q034cVZY0

05/07/2025

What if it took seconds—not hours—to understand workload, demand, and coverage in your fire department?

That’s what we're going over in our upcoming webinar this Friday.

We’re walking through three new reports inside Darkhorse Response that do the heavy lifting for you:

• Unit Hour Utilization
• Call Concurrency
• Station Response Reliability

These dashboards are already saving the fire departments we work with hours of manual work - helping them make faster, better decisions.

📅 Register for the webinar → https://hubs.la/Q03lg1s40

05/05/2025

Now live in Darkhorse Response: Three new reports in HQ that make it easier to measure performance and workload—without wrestling with a spreadsheet.

• Unit Hour Utilization: Know how busy each crew really is.
• Call Concurrency: Understand when and where your demand spikes.
• Station Response Reliability: See where coverage might be falling short.

Now, super-accurate utilization metrics are only a click away and are presented in easy-to-understand, presentation-ready charts.

Join us for a short live webinar this Friday, where we walk through the new reports and how they can help your department respond faster and smarter.

Register here: https://hubs.la/Q03kX0GR0

Address

10507 Saskatchewan Drive NW
Edmonton, AB
T6E4S1

Telephone

1-800-261-1832

Website

https://darkhorseemergency.com/

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