Darkhorse Emergency

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Darkhorse Emergency

Darkhorse Emergency offers proven, evidence-based solutions to the critical issues faced by emergenc Our focus is to improve your response performance.

We help you make intelligent, intuitive, data driven decisions. Our tools are designed from the ground up for emergency services professionals. They incorporate advanced analytics and intuitive visualizations to support better decision-making. Our consulting engagements are customized to your service, use your data, and provide actionable recommendations focused on your challenges and tailored to your needs. Our goal is to raise the level of decision-making throughout the industry. Our case studies, articles, and training materials help you transition your culture to one that combines evidence with experience.

01/16/2026

As we approach Community Risk Reduction (CRR) Week 2026 (January 19–25), we are reflecting on how we serve the vital mission of making our communities safer, more resilient, and better prepared.

Our goal with Darkhorse Risk is to create an advanced Community Risk Assessment that is accessible, intuitive, always up-to-date, and presentation-ready.

Reducing call volume requires a sophisticated look at the root causes of emergencies. Our work attempts to enable exploration of that sophistication with clarity and ease.

We built Darkhorse Risk to empower departments to understand their communities in ways never possible before.

Read more about CRR week: https://hubs.la/Q03_9THw0

Read more about Darkhorse Risk: https://hubs.la/Q03_9X3M0

11/19/2025

CPSE Accreditation is often something departments think about “when they have time.”

But the departments that’ve gone through it will tell you: it changes far more than your binders and benchmarks.

Accreditation builds credibility, sure.

But it also does the things you feel every day:

✓ clearer communication
✓ stronger labour–management relationships
✓ more ownership from your teams
✓ better decisions rooted in actual data
✓ leaders developing at every level

If you’ve wondered whether it’s worth the effort or what benefits exist far beyond the checklist, join us on December 4th, 9:30 MT.

Darrell Reid is hosting a webinar to unpack the obvious—and the not-so-obvious—value of accreditation.

You’ll walk away with a clearer understanding of what it does for your culture, strategy, and long-term resilience.

Register now: https://hubs.la/Q03V3FG40

10/15/2025

Our Community Risk Assessment product, Darkhorse Risk, has been awarded the 2025 Firehouse Magazine Innovation Award.

The Darkhorse Emergency team has worked hard to build a reliable CRA tool for fire departments. Our work has allowed fire departments to explore risk in their community in intuitive and innovative ways.

This results in strong, data-backed community risk reduction plans.

Thank you Firehouse Magazine. We're committed to providing fire chiefs and fire departments innovative solutions they can trust.

Read more: https://hubs.la/Q03NLVKT0

10/08/2025

High-performing fire departments don’t happen by accident.
They’re built on trust. And trust starts with transparency.

Join me next week, October 16 at 9:30 AM MT, as I share how data can help fire chiefs build engagement, alignment, and lasting performance.

- Darrell Reid
Ret. Fire Chief and CAO

👉https://hubs.la/Q03MHHTW0

09/17/2025

We recently hosted a webinar introducing and demonstrating Unit Capabilities, a major new feature in Darkhorse Response’s deployment modeling tool. The replay of the webinar is now available to watch here: https://hubs.la/Q03JS4zf0

The presenters (Jon Billiau, Cameron Wakal, and guest Mike Forbes from Spokane Fire Department) explain how the feature works, why it matters, and what it enables:

• What it is: Unit Capabilities lets departments model the specific capabilities of each apparatus (e.g., pumpers, ladders, medic units, hazmat) rather than treating all vehicles the same.

• How it works: The system incorporates response plans and capability requirements for different incident types (e.g., structure fires requiring certain combinations of pumpers, ladders, chiefs).

• What it enables: More accurate and detailed performance analyses, such as optimizing aerial placement in Brampton, diagnosing bottlenecks in Toronto’s ERF response, and testing medic placement scenarios in Spokane.

• Why it matters: It gives departments confidence in their decisions, replaces guesswork with data, speeds up scenario testing, and helps validate or challenge operational assumptions .

In short: the session showcases how Unit Capabilities provides fire departments with a more precise, scenario-driven way to optimize deployment and resource allocation, supported by real-world examples and client feedback.

09/12/2025

Darkhorse Emergency is hosting a free webinar for Fire Chiefs:

Using Data to Engage Staff, Build Trust, and Drive Performance

In this free webinar, retired Fire Chief Darrell Reid shares hard-won lessons on leading through challenges:
✔ Boosting morale with data
✔ Building trust through transparency
✔ Turning metrics into pride and action

📅 October 16 | 9:30 AM
👉 Register now: https://hubs.la/Q03J3kt40

09/04/2025

Big things are coming to Deployment in Darkhorse Response.

We’ve improved our predictive accuracy and launched Unit Capabilities — a powerful new way to plan by the exact staff and apparatus you need.

Join our live webinar to see what’s new, ask your questions, and get a closer look at how we’re building tools to help fire departments serve their community better.

🔗 Register here: https://hubs.la/Q03GZrBs0

08/29/2025

We’ve just returned from AFAC 2025 in Australia, where we had the chance to connect with fire and emergency leaders from across the country and New Zealand.

Over three days, we shared how Darkhorse Response and Darkhorse Risk help departments make data-driven decisions that improve safety and efficiency. We met with teams from Victoria, Queensland, Western Australia, South Australia, and New Zealand Fire Service, as well as other state-level agencies. These organizations protect some of the largest cities in the region, including Melbourne, Brisbane, Perth, Adelaide, and Auckland.

The conversations were thoughtful, the interest was strong, and the opportunities for collaboration are significant. We look forward to building on these relationships and supporting agencies in Australia and New Zealand as they tackle complex challenges with clarity and evidence.

08/14/2025

At AFAC in Perth, we’re showcasing Darkhorse Response and Darkhorse Risk.

Why this matters:
• Darkhorse Response turns raw incident data into decisions you can act on. Fast. No more spreadsheet scrambles—just sharp, visual insights that help you save time, money, and lives.

• Darkhorse Risk lets fire and emergency services map community risk in days, not months. It blends national and local data to reveal risk hotspots, back evidence-based action, and defend your decisions.

These tools reflect what we stand for: smarter resource use, stronger public safety, and real progress in risk reduction.

What to expect at AFAC:
• Live demos of Response and Risk
• Real-world examples of how data changes the game
• A chance to connect and talk about your department's strategy

If you’ll be there, let’s meet. We’re keen to learn, share, and support emergency services across Australia with tools built to make a difference.

07/18/2025

We had a great 48 hours at the Fire Chiefs Summit connecting with fire chiefs and public safety leaders from across the country.

Plenty of thoughtful conversations about data, response, and community risk. Thanks to everyone who shared their time and insights with us.

06/10/2025

Darkhorse Emergency is hosting a free webinar for fire chiefs and fire leaders:

Communicating Effectively with Elected Officials and Senior Leadership

In a fire department, communicating effectively to your stakeholders is a foundational skill that is required to ensure departments can successfully make the case for needed resources and funding.

As a former Fire Chief and Chief Administrative Officer, Darrell Reid has been on both sides of the table.

In this session, he’ll show you how to use your data to communicate with council and senior leadership in ways that resonate and get results.

You’ll learn how to:

- Present with clarity and confidence
- Build data-backed narratives that stick
- Anticipate what elected officials really want to see

📅 June 25 | 🎟️ Hosted by Darrell Reid

👉 Register now—it’s free: https://hubs.la/Q03rpxxS0

05/31/2025

In fire service, every decision matters.

Save your department critical resources, time, and money with Darkhorse Response. Make confident, data-backed decisions that deliver real results.

https://hubs.la/Q034dsDc0

Address

10507 Saskatchewan Drive NW
Edmonton, AB
T6E4S1

Telephone

1-800-261-1832

Website

https://darkhorseemergency.com/

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