02/04/2023
To our Valued Granisle Patients.
***** update: the pharmacy in Granisle will be open on Wednesday and Thursday this week instead of Monday and Tuesday… starting the following week we are back to our regular hours Monday-Thursday
The pharmacy will be open this coming Wednesday and Thursday. And we will decide on the opening hours during the next two weeks depending on the demand and the use of the services. We have been on open 4 days a week as a test for over 2 months now . But we learned that opening 4 days had no real tangible impact on the numbers compared to opening 3 days .
We hope that more people use our / your local pharmacy in. Granisle. We are having a meeting today to address all of your concerns. Having to close doors for a few days in the last month was because of medical reasons concerning our Registered technician Tammy . And it was the doctor’s order for her to take a week off or else we are liable to anything that could happen to her . We tried to find a replacement on a short notice with no luck and this doesn’t surprise me giving that we have been looking for a Registered Pharmacy Technician for 3 years . And we pay top dollars per hour , equivalent to a pharmacist wage in metropolitan Vancouver area ,, plus signing bonus , moving forward expenses, retention bonus , accommodation, company car , extended medical and more . And despite that we had no luck at all finding someone.
On a positive note i want to take the opportunity to talk to you about some exciting new services we are bringing to Granisle in the coming couple months :
1- ATM machine: we noticed that there are no places in the village to withdraw cash . We are in talks with RBC , scotiabank and CIBC . And so far , we are making progress and should see a machine inside of the Granisle pharmacy very soon
2- We are underway to getting licensed as Veterinarian Pharmaceuticals provider and will be carrying animals supply, our focus in Granisle will be mainly for home pets like dogs and cats
3- We contract a very smart physician to work with us in our 3 locations. Dr.Boris will be visiting Granisle twice a month for now and we will announce the dates at the beginning of each month so you could book an appointment in advance .
4- A vending machine stationed outside of the pharmacy will be coming soon to our Granisle location.
Thank you all for all the support during the past 7 years we’ve been in pharmacy business in Granisle. It is very tough to operate a rural pharmacy like this , from the staffing issues and not being able to hire Registered pharmacy technicians as per the rules of the college of pharmacists of BC , we asked for an exception in the cases when Tammy is sick or has a family matter to use a pharmacy assistant instead short term , but they we adamant about not opening without having a licensed pharmacy technician. We will keep looking and hopefully will have someone licensed . As i said before we pay top dollar plus plus and will keep trying.
Please also bare in mind that our pharmacy is to service the elderlies in the community which is more than 80% of the population, and i will be honest with you, we didn’t open that pharmacy to make money. There is not enough clientele base . And despite the push back from my partners at the time and my accountant about opening a pharmacy in Granisle, i decided on opening despite not being a profitable business, it’s not always about money. And in this case it’s about helping seniors who devoted their lives working and paying taxes to this country. Those people need a break , and the least thing we can do is to give them one of the basics rights in life : access to care .
BUT , for us to be able to continue operating and be able to bring the 4 new services mentioned earlier we need you - the people of Granisle- to help us by using the service our pharmacy provides rather than boycotting it or using out of town pharmacies , that’s the only way to keep that pharmacy running. I hope you all do .
We know we’re not perfect and we make mistakes like all human beings, but we are working on optimizing our operation , enhance the proficiency , and learn from our mistakes. So please support us instead of bashing us . We are there for you, and like i said we don’t make profit and I don’t care much about that giving that i am paying back to the country that offered me the opportunity to grow and succeed .
I hope to see you All on Monday, to show your support to your local pharmacy, and to help us make the decision of keeping that pharmacy in operation, and add to our services .
Beat of luck ,
Shadi Al-Hawari , Rph 10496
Pharmacist/Pharmacy owner