06/01/2025
As of lately, the late cancelations and no- shows have been incredibly high. We have been VERY lenient in the past regarding our policy. But moving forward, this will now be enforced.
We now require to have a credit card on file at the time of booking. If you cancel within the 24-hour window or no show your scheduled appointment, your card will be charged for the FULL treatment amount. We understand emergencies happen, and it is up to our discretion to choose to charge or not. We can NOT issue a receipt for benefits for a treatment that has not occurred whether you were charged or not.
Why is it important to give us notice?
Lots of reasons! Here are a few reasons to help you understand things on our end.
*We might have clients on a wait list who could have really needed a treatment that we could have scheduled in.
*When we make our schedule, we make it with child care in mind, our family's schedule, as well as our needed income for the week. It not only affects the practitioner, it also affects the child care providers, our families, clients on the wait list, and the clinic as a whole.
*We only get paid when we are treating someone. When this happens multiple times a week, it can very quickly amount to a large sum of money from our pay. And I am sure you would not be very happy if your boss decided to take money off of your hard earned paycheck🫠
We live in a world where we can set multiple alarms and reminders on our phones. When we send the appointment confirmation, it allows you to add it to your calender.
We also send a reminder 48 hours before your treatment by text and email. When booking an appointment, it is your responsibility to set reminders as you see fit, so it doesn't catch you off guard. We understand that life happens, but this does not mean ours go on hold due to the circumstances in yours.
We also just get excited to see your smiling face, so when you don't come, it's a bummer on our end. 🤗
We appreciate you and your support. We value your time, and we thank you for valuing ours.
Thanks for listening to my TED talk 😁
BE WELL ✌️ ❤️
NATURALLY WILD MUSKOKA