VoiceMeUp.com

VoiceMeUp.com VoiceMeUp.com - Téléphonie Affaire Évoluée
My unified communication // Ma communication unifiée
[ VoIP/SIP trunk provider / IP Phone Solutions ]

VoiceMeUp est un fournisseur de services de Voix sur IP (VoIP) offert à la clientèle affaire partout dans le monde. Notre mandat est de vous assister dans le déploiement des coummunications de votre entreprise et ce, en toute sécurité. Nous sommes confiants d’être en mesure de vous offrir des services VoIP de haut niveau pour répondre à vos besoins. Notre plate-forme de voix sur IP a été lancée au

début de l'année 2006 mais notre service est utilisé par nos clients depuis 2005. Les services offerts par VoiceMeUp ont été dévelopés et sont opérés par Internet Infinity, une firme de consultation et de développement situé à Laval.

05/17/2024

How to setup VoiceMeUp T.38 internet fax service with FaxTalk FaxCenter Pro, FaxTalk Multiline Server or FaxTalk Messenger Pro fax software.

Vous n’êtes pas seul·e. Le 9-8-8 est la nouvelle ligne d’aide canadienne destinée à toute personne qui pense au su***de ...
12/04/2023

Vous n’êtes pas seul·e. Le 9-8-8 est la nouvelle ligne d’aide canadienne destinée à toute personne qui pense au su***de ou qui s’inquiète pour quelqu’un qu’elle connaît. Demandez de l’aide, chaque fois que vous en avez besoin.

Dirigé par CAMH, le Canada a mis en place une ligne d'écoute téléphonique gratuite 988 pour les personnes souffrant de troubles mentaux. Cette ligne gratuite s'adresse à toute personne au Canada qui pense au su***de, qui est en détresse émotionnelle ou qui s'inquiète pour une personne qu'elle connaît. Elle est disponible en français & en anglais.

Dès le 30 novembre 2023, les services seront disponibles 24 heures sur 24, 7 jours sur 7, 365 jours, en appelant ou en textant le 9-8-8 et en parlant.

En savoir Plus: https://988.ca/

#988

You are not alone. 9-8-8 is Canada’s new helpline for anyone who is thinking about su***de or who is worried about someo...
12/04/2023

You are not alone. 9-8-8 is Canada’s new helpline for anyone who is thinking about su***de or who is worried about someone they know. Reach out for help, whenever you need it.

Led by CAMH, Canada has launched a free 988 Mental Health crisis line. This free channel is for anyone in Canada who is thinking about su***de, who is in emotional distress, or who is worried about someone they know. Available in French & English.

As of November 30th, 2023, the services will be available 24/7, 365 days, by dialing or texting 9-8-8 and speaking out.

Learn more: https://988.ca/

#988

We are excited to announce that since December 2022 we are 3CX Platinum Partner!///Nous sommes heureux d'annoncer que de...
05/08/2023

We are excited to announce that since December 2022 we are 3CX Platinum Partner!

///

Nous sommes heureux d'annoncer que depuis décembre 2022, nous sommes partenaire platine de 3CX !

Nouvelle couverture maintenant disponible .com!+148 nouvelles villes en Ontario+124 nouvelles villes au Manitoba+38 nouv...
03/31/2023

Nouvelle couverture maintenant disponible .com!

+148 nouvelles villes en Ontario
+124 nouvelles villes au Manitoba
+38 nouvelles villes au Québec
+36 nouvelles villes en Saskatchewan

Voir la nouvelle liste de couverture ici:
https://www.voicemeup.com/news.html?display=article_details&news_id=178

***
New coverage now available .com !

+148 new cities in Ontario
+124 new cities in Manitoba
+38 new cities in Quebec
+36 new cities in Saskatchewan

See the new coverage list here:
https://www.voicemeup.com/news.html?display=article_details&news_id=178

🐟🐠 Who says developers don't have a sense of humor? Did you spot the fishy today?***🐠🐟 Qui dit que les développeurs n'on...
04/01/2022

🐟🐠 Who says developers don't have a sense of humor? Did you spot the fishy today?
***
🐠🐟 Qui dit que les développeurs n'ont pas le sens de l'humour?
Avez-vous repéré le poisson aujourd'hui?

🎄🥂✨⛄️ Happy New Year!The VoiceMeUp Team wishes you a Happy New Year!*****🎄🥂✨⛄️ Bonne Nouelle Année!L'équipe VoiceMeUp vo...
01/01/2022

🎄🥂✨⛄️ Happy New Year!
The VoiceMeUp Team wishes you a Happy New Year!
*****
🎄🥂✨⛄️ Bonne Nouelle Année!
L'équipe VoiceMeUp vous souhaite une Bonne Année!

12/21/2021

🎅🎁🎄 Joyeuses Fêtes!

Au nom de toute l'équipe chez VoiceMeUp, nous aimerions vous souhaiter santé, paix et joie en cette période des fêtes et tout au long de 2022.

Veuillez prendre note que notre bureau fonctionne à personnel réduit du 20 décembre, 2021 au 3 janvier, 2022.

****
🎅🎁🎄 Happy Holidays!

On behalf of our team at VoiceMeUp, we would like to wish you health, peace and joy this holiday season and throughout 2022.

Please note that our office will operate at reduced staff from December 20th, 2021 to January 3rd, 2022.

🐠 We made a $500 donation to TeamSeas to remove 500 pounds of trash from the oceans.🐟 If you would like to participate, ...
11/16/2021

🐠 We made a $500 donation to TeamSeas to remove 500 pounds of trash from the oceans.

🐟 If you would like to participate, visit https://teamseas.org/search-donors/?team_name=GetInfinity.com to make a donation.

🌊 Target is 30 million pounds of trash by January 1st, 2022.

Go
*****
🐠 Nous avons fait un don de 500$ à TeamSeas pour retirer 500 livres de déchets de nos océans.

🐟 Si vous souhaitez participer, rendez-vous sur https://teamseas.org/search-donors/?team_name=GetInfinity.com pour faire un don.

🌊 L'objectif est de réduire de 30 millions de livres de déchets d'ici le 1er janvier, 2022.

Participer à

10/30/2021

GENERAL DESCRIPTION

Looking for a dynamic candidate to be part of an Agile Team. Not afraid of working on legacy code as well as new technologies to improve and keep our internal tools running well as they are used by other departments and our clients. Coding on various internal and external projects, while refactoring code to help us bring about the end of our legacy code. Be part of a team that is transitioning, integrating infrastructure as a code and new technologies to enable us to have a better control on all aspect of our applications. The candidate will learn something new every day about Web applications, VoIP, hosting and infrastructure.

TASKS AND RESPONSIBILITIES

- Create, debug and maintain software he/she’s proud of
- Build good knowledge of our current system
- Efficiently use all our tools and technology
- Understand the critical aspects of our business and industry
- Present and communicate achievements in a clear and confident manner (i.e. to Stakeholders during Sprint Review)
- Use best practices and help other teammates follow them
- Help ensure efficiency of Agile rituals
- Be an active and constructive participant within team
- Clearly express needs and opinions to all teammates
- Communicate and interact easily in our bilingual environment (French/English)
- Demonstrate passion in his/her work

QUALIFICATIONS

- University degree in Computer Science, Engineering or equivalent
- About 2 years of relevant experience in related field
- Good knowledge of at least two recent programming language
- Strong knowledge of database technologies (SQL)
- Strong fluency in Web technologies (PHP, HTML, JS and CSS)
- Strong experience with a Framework or an abstraction layer (ORM…)
- Good knowledge of Object-oriented principle and mastery of some patterns
- Comfortable working with a UNIX/Linux environment
- Strong knowledge of version control system (branching, merging, tagging)
- Good knowledge of Continuous Integration, TDD and/or BDD principles
- Good knowledge of web page caching technologies

https://www.jobillico.com/en/job-offer/internet-infinityeTguUc/intermediate-developer-voip/2462579

10/30/2021

GENERAL DESCRIPTION

Looking for a dynamic candidate to be part of an Agile Team. Not afraid of working on legacy code as well as new technologies to improve and keep our internal tools running well as they are used by other departments and our clients. Coding on various internal and external projects, while refactoring code to help us bring about the end of our legacy code. Be part of a team that is transitioning, integrating infrastructure as a code and new technologies to enable us to have a better control on all aspect of our applications. The candidate will learn something new every day about Web applications, VoIP, hosting and infrastructure.

TASKS AND RESPONSIBILITIES

- Create, debug and maintain software he/she’s proud of
- Build good knowledge of our current system
- Efficiently use all our tools and technology
- Understand the critical aspects of our business and industry
- Present and communicate achievements in a clear and confident manner (i.e. to Stakeholders during Sprint Review)
- Use best practices and help other teammates follow them
- Help ensure efficiency of Agile rituals
- Be an active and constructive participant within team
- Clearly express needs and opinions to all teammates
- Communicate and interact easily in our bilingual environment (French/English)
- Demonstrate passion in his/her work

QUALIFICATIONS

- University degree in Computer Science, - Engineering or equivalent
- About 2 years of relevant experience in related field
- Good knowledge of at least two recent programming language
- Strong knowledge of database technologies (SQL)
- Strong fluency in Web technologies (PHP, HTML, JS and CSS)
- Strong experience with a Framework or an abstraction layer (ORM…)
- Good knowledge of Object-oriented principle and mastery of some patterns
- Comfortable working with a UNIX/Linux environment
- Strong knowledge of version control system (branching, merging, tagging)
- Good knowledge of Continuous Integration, TDD and/or BDD principles
- Good knowledge of web page caching technologies

https://www.jobillico.com/en/job-offer/internet-infinityeTguUc/intermediate-developer-voip/2462579

10/30/2021

GENERAL DESCRIPTION

The person will be responsible for responding to new requests received from our customers by email or telephone as well as requests from other customer service representatives. They will be responsible to diagnose, seek, resolve or escalate the client’s difficulties and will be responsible for the prompt and responsive management of customer responses from our internal ticketing system (via email).

TASKS AND RESPONSIBILITIES

- Be the first point of contact to assist our customers with their technical inquiries (customer and team).
- Provide excellent customer service, be it technical with a speed in ex*****on.
- Diagnose, analyze and resolve customer difficulties by determining their needs and document incidents.
- Performs independent internal search to solve problems and respond in a timely manners.
- Autonomously support the follow-up with the clients.
- Install, configure and setup systems for the client.
- Perform troubleshooting of the system or hardware with the client remotely.
- Ensure good internal communication between the technical support department and other departments.
- Participate in team meetings to share ideas and solutions.
- Maintains up-to-date knowledge to assist the support team and customers in resolving software usage issues related to the services offered.
- Installation of hardware test workbench to reproduce and diagnose problems reported by the client.
- Develop and implement internal and external technical support procedures.
- Follow the incident management and escalation processes.
- Actively participate in company training and certification programs.

Technical skills:

- Basic knowledge of Linux Systems Management.
- Knowledge in Web Hosting Protocol (DNS, Nom de domaine, SMTP, HTTP).
- Knowledge in IP Telephony (SIP, RTP, analysis with PCAP / TCPDump).
- Knowledge in Virtualization examples (vMware or Hyper-V or Proxmox).
- Knowledge in Network Management (VPN, DHCP, QoS, Routing / NAT).
- Knowledge of Open SIP 2.0 devices (Cicso SPA5XX, Cisco SPA1XX, Linksys, Yealink, Grandstream).
- Knowledge of Open PBX platforms (Asterisk, Freeswitch, 3CX, FreePBX).
- Basic knowledge of networking and the majority of market routers examples (Cisco, Mikrotik).

General skills:
- Interpersonal skills and ability to prioritize.
- Demonstrate autonomy and commitment to achieving established goals.
- Good sense of responsibility.
- Able to handle multiple tasks at a time.
- Be conscientious, empathetic and customer service oriented.

https://www.jobillico.com/en/job-offer/internet-infinityeTguUc/ip-telephone-technician-voip/3611067

10/30/2021

GENERAL DESCRIPTION

The customer service specialist will also be responsible for the management of our internal ticketing system (email). Tickets will need to be actioned on promptly and the customers will be replied to in a timely fashion. The customer service will either handle the request themselves or forward it to the proper department for resolution. The customer service specialist will also be responding to new requests received from our customers by chat or telephone; as well as requests from other departments in the company. This customer service specialist will be 1st contact for all new customers and sales inquiries.

TASKS AND RESPONSIBILITIES

- First point of contact to assist our new customers with questions about rate plans and equipment needs.
- Assist existing clients with questions and technical issues.
- Perform basic configuration of SIP services client would like to add.
- Performs independent internal search to solve problems and respond in a timely manner.
- Support clients using our portal. Being able to guide them to perform different tasks. IE: adding a payment source, adding virtual fax or voicemail.
- Answer all billing related questions.
- Answer all porting inquiries and guiding client in procedures for porting.
- Executing port requests with our service providers, including follow-ups for port dates.
- Open tickets for clients and escalating to proper department.
- Applying payments to client accounts.
- Following up with clients with late payments.

OTHER REQUIREMENTS:
- Interest in inside sales support (a must)
highly motivated
- Quick to analyze and execute
- Knowledge of Voice over IP (an asset).
- Knowledge of HTML (an asset).
- Knowledge of the following systems: Cicso, Linksys, Yealink, Grandstream, Mikrotik (an asset).
Knowledge of the following platforms: PBX, Asterisk, Freeswitch, 3CX (an asset).

https://www.jobillico.com/en/job-offer/internet-infinityeTguUc/customer-service-representative-voip/4721526

Address

Laval, QC

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 3pm

Telephone

+15143179999

Website

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