12/18/2025
A Message to Our Clients
Dear Valued Clients,
We are writing to address a matter involving our clinic that has recently become public. We believe in being transparent while also maintaining professionalism and respect for everyone involved.
An incident involving a former staff member is currently under police investigation. That individual has not worked at our clinic since the date of the incident and will not be returning. We are cooperating fully with authorities.
We want to reassure you that this matter relates solely to the alleged actions of one individual and does not reflect the values, standards, or practices of our clinic. There has been no finding that the clinic failed in its professional or legal responsibilities.
Your safety, comfort, and trust are central to everything we do. As part of our ongoing commitment to maintaining a safe and respectful environment for both clients and therapists, we have reinforced our professional conduct and safety policies and implemented additional safeguards that apply to all appointments.
If you have questions or concerns about your care, we encourage you to reach out to us directly. We are here to listen and to ensure you continue to feel supported and safe in our clinic.
Thank you for your trust and understanding.
Sincerely,
The Team at
Active Wellness Massage Therapy Clinic
339 Wellington Road, Suite 220
London, ON N6C 5Z9
519-936-1735
www.activewell.ca