07/12/2025
We are HIRING!!!
Weâre not just hiring a receptionistâweâre hiring the backbone of our healing sanctuary.
London Trauma Therapy is looking for a warm, detail-obsessed, and fiercely capable Client Care Coordinator to join our award-winning team. Youâll be the first point of contact for clients seeking safety, healing, and supportâand the behind-the-scenes magic-maker who keeps everything running smoothly.
If you're someone who finds joy in bringing order to chaos, keeping systems humming, and supporting both clients and therapists with compassion and precision, read on.
(But seriouslyâread to the end. We have instructions. Miss them, and your resume may end up in the digital abyss.)
This Is for You If You:
Have an eagle eye for detail and a brain that runs on spreadsheets
Are warm, calm, and confident on the phone, email, and in person
Understand how to make someone feel seen and safeâeven in a 3-minute phone call
Are quick on your feet, highly organized, and think three steps ahead
Know your way around WordPress (or are eager and able to learn it fast)
Handle billing, client records, and administrative tasks like itâs your second nature
Donât mind tidying as you goâkeeping a peaceful, clean, and welcoming space feels natural to you
Want to work somewhere meaningful where your contributions matter deeply
What Youâll Be Doing:
Answering client calls and emails with warmth, clarity, and professionalism
Booking, rescheduling, and managing appointments using JaneApp
Processing session payments and keeping billing up-to-date and crystal clear
Following up on outstanding payments and insurance confirmations
Maintaining, updating, and uploading documents to our systems
Keeping our serene office space clean, organized, and beautifully stocked (think: tissue boxes filled, tea restocked, pillows fluffed, candles glowing)
Updating simple content and backend pages on our WordPress site (donât worryâitâs not code-heavy, but weâll teach you the ropes if needed)
Managing spreadsheets for client care, scheduling, tracking, and admin flow
Supporting a growing team of exceptional therapists and clients
Basically⌠running the show behind the scenes (with lots of gratitude from us)
Your Toolbox Should Include:
At least 3 years of experience in client care, administrative roles, or front desk support (preferably in a healthcare or mental health setting)
Super-strong working knowledge of Google Drive Suite + spreadsheets (you dream in formulas)
Experience with (or a willingness to quickly learn) JaneApp or similar scheduling platforms
Light experience with WordPress or website backend updates
Excellent written and verbal communication skills
Comfort working in a mostly paperless, tech-forward environment
A desire to grow with a company thatâs doing meaningful, heart-centered work
About Us
Weâre LondonTrauma Therapy, with two locations in Komoka and London, ON. Weâre an award-winning mental health clinic devoted to helping clients build lives filled with ease, resilience, and healing. Our admin team is essential to the care we provideâthis is not a throwaway role. Itâs the heart of our operation.
We go above and beyond for both our clients and our team. If youâre someone who believes in compassion, excellence, and making a real impact behind the scenesâthis is where you belong.
Take a peek: www.londontraumatherapy.com
Pay + Perks:
$22/hour
Tons of growth opportunity for the right fit
Meaningful work in a peaceful, inspiring office
A Health Spending Account because you're worth it
Fun office events (spa dates, axe-throwing, escape rooms and pasta, anyone?)
Endless appreciation from your team
A job that actually makes a difference in the world
Application Instructions (Read Me Carefully):
To be considered, you must include:
A resume + a thoughtful cover letter (tell us why this role excites you!)
Your Big 5 Personality Test results â Take it here (https://www.truity.com/test/big-five-personality-test)
Your Human Design chart â Get it here (https://www.jovianarchive.com/get_your_chart)
Only complete applications will be considered. Yes, weâre testing your attention to detail.
TL;DR:
If your soul lights up when spreadsheets are colour-codedâŚ
If your calm presence can soothe someone mid-panicâŚ
If you want your work to mean something at the end of every dayâŚ
If you can keep a healing space feeling like a sanctuaryâŚ
Apply now. We canât wait to meet you.
Job Type: Full-time
Pay: $22.00 per hour
Benefits:
Company events
Extended health care
Paid time off
Schedule:
8 hour shift
Evening shift
Monday to Friday
Work Location: In person
Unlock Your True Potential with Therapy in London, Ontario. Expert therapists, personalized sessions, and life-changing results await. Book now for a happier, healthier you.