12/29/2025
Listening with intention can change experiences and build trust that lasts.
This year’s Southlake Every Voice Matters Champion Award recipient, Giovanna Prada, embodies the belief that every perspective deserves to be heard, respected, and acted upon. In her role as a Patient Relations Representative, Giovanna goes beyond listening — she ensures that the voices of patients, families, and colleagues meaningfully shape solutions and improvements.
Giovanna is known for her empathy, approachability, and ability to create safe spaces for honest conversations, even during the most difficult moments. People consistently leave interactions with her feeling heard, valued, and confident that their input will make a difference.
By building trust, following through, and welcoming diverse perspectives, Giovanna helps foster a culture where collaboration thrives and voices truly matter.
Please join us in congratulating Giovanna on this well-deserved recognition.