04/12/2021
Next Day Access is seeking an Accessibility Installation Technician with technical, mechanical and interpersonal skills who is familiar with the Accessibility and Mobility industry. This position’s primary focus is the installation and service of Modular Aluminum Wheelchair Ramps, Porch Lifts, Stair Lifts, Grab Bars and other accessibility and mobility equipment.
This position requires an independent minded professional who will travel and service Greater Toronto Area throughout the week performing evaluations and installations of company products to customer’s homes and businesses according to scheduled work orders and manufacturer specifications. In addition, employee will maintain warehouse and inventory, complete required production forms for daily work order assignments, follow vehicle maintenance and communicate activities daily with branch office.
Position Snapshot
Employment Type: Full-Time with possible overtime
Compensation: Dependent upon experience
Education: High School or equivalent required
Experience: Min 4 years in home services, mechanical & technical skills, or equivalent required
Additional: AODA knowledge a plus
Industry: Accessibility Service Industry
Overnight Travel: Occasional
Schedule: Monday - Friday; Some weekend work may be required
Responsibilities
• Perform installations and maintenance of home mobility products.
• Perform evaluations at customer’s home or business and recommend proper equipment
• Sketch job plan layout, listing equipment and required job site labor
• Apply recommended company products to residential or business structures according to work order specifications, safety procedures, instructions and code compliance
• Follow proper safety procedures for all product service, installations, and Covid-19.
• Provide all customers with accurate product information and documentation
• Ensure compliance with local, state and federal regulations and applicable laws
• Demonstrate excellent verbal and written communication skills with all customers, staff, vendors and corporate personnel
• Demonstrate professional high standards of customer satisfaction. Addressing all customer satisfaction issues promptly
• Complete any additional task that may be assigned by management
• Adhere to all Company policies, procedures and protocols
• Troubleshoot and resolve service and installation problems
• Maintains vehicle and equipment in clean and proper operating condition
• Completes required production forms at end of daily work order assignments
• Maintains machinery by performing routine preventative and scheduled maintenance on equipment and troubleshooting problems and malfunctions as needed
• Safe keeping and proper use and care of all company property issued during employment, including tools, toolboxes, electronic devices, credit cards and any other productivity tools
• Maintain and report on warehouse product inventories weekly to Manager
• Plans and executes schedule to meet daily scheduled appointments timelines
• Report to Branch Manager daily activities, issues and product needs
Knowledge, Skills, and Abilities
• Mechanical and technical knowledge and power tool proficiency
• Physical strength, stamina, and dexterity to lift and move up to 100 lbs. and stoop, bend, and
stand throughout the course of a work day in varying weather conditions at various construction
sites with varying terrain
• Ability to use technology; tablet, smart phone, GPS, internet
• Experience with job costing, plan layouts and estimating job site requirements
• Experience troubleshooting and resolving installation and service problems
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers,
common fractions, and decimals
• Proven experience promoting products with customers one-to-one
• Ability to pass drug screening, background check and have a clean motor vehicle report
