11/25/2025
Prescott Family Health Team was honored to present at AFHTO 2025, showcasing our innovative approach to organizational well-being and team culture in primary care. Our Social Worker and Counselor, Tim Mack, and our Executive Director, Dr. Dinny Mathew, co-presented Cultivating Thriving Teams: A Longitudinal Systems Approach to Organizational Well-being in Healthcare.
Faced with staff shortages, burnout, rising expectations, and funding constraints, we knew that meaningful change had to begin with our people. Therefore, we built a systems-based, employee-led wellness strategy that reshaped how we work, connect, and care for one another.
Our Results Have Been Transformative!
From baseline to 2025:
β¨ Staff Satisfaction improved from 36% to 91% (+55%)
β¨ Management Support increased from 24% to 89% (+65%)
β¨ Reported burnout reduction improved from 36% to 86% (+50%)
β¨ Workplace Culture climbed from 28% to 93% (+65%)
These numbers reflect more than satisfaction; they represent trust, belonging, purpose, and psychological safety. Most importantly, they have remained consistently high through 2024 and 2025, proving that this is not a one-time project, but a sustained cultural shift.
What Made the Difference?
βοΈ Staff-led Wellness Committee
βοΈ Buddy and Recognition Programs
βοΈ Flexible scheduling & autonomy
βοΈ Regular team-building and wellness days
βοΈ Community involvement & purpose-driven engagement
βοΈ Continuous feedback and improvement loops
During our session, we also showcased a short video bringing our story to life, created in partnership with Human Scaffold. A special thank you to Mike Zimic and Frank for their exceptional work in capturing our journey so powerfully.
Our work was also nationally recognized through an award and funding from Healthcare Excellence Canada, proving that even small teams can ignite big change.
π± People-first culture isn't a program, it's a commitment! And when teams thrive, organizations and communities thrive too.
We hope you enjoy the video as much as we enjoyed filming it!
Association of Family Health Teams of Ontario (AFHTO)
Lanark, Leeds and Grenville Ontario Health Team
Prescott, Ontario (Official)
Augusta Township
Township of Edwardsburgh/Cardinal