12/16/2025
Clinic Policies & Important Reminders
As we head into the new year, we want to review some important clinic policies. These guidelines allow us to provide safe, timely, and respectful care to all patients. We appreciate your understanding and cooperation.
📅 Appointments Only
- We operate on an appointment basis.
- Walk-ins are accommodated when scheduling permits, however this is never guaranteed.
Appointments can be booked via:
Online: www.fhtt.ca
Phone: 226-799-1989
Phone calls are returned as time permits; callbacks are not guaranteed within a specific timeframe, but we aim to respond within 24 hours.
⚠️ Online Booking Responsibility
- Patients are responsible for booking the correct date, time, and appointment type.
- Patients arriving on the wrong day, wrong time, or for an in-clinic visit when they booked an e-visit may not be seen.
*Please read all booking instructions carefully — multiple clear warnings are provided during the booking process.*
⏰ Appointment Timing
- Appointments are 15 minutes total, from start to finish. This includes check-in, assessment, documentation, waiting and connecting with a physician, completing requisitions, payment, and reviewing next steps.
- Late arrivals may need to be rescheduled, particularly during busy periods.
📋 OHIP Visit Limits
*Per OHIP regulations, patients can be seen for ONE concern per visit, per day.*
- Patients cannot book multiple appointments on the same day.
- This is an OHIP rule and not a decision made by clinic staff.
💳 No-OHIP Fees
- A $55CAD NO-OHIP fee applies to all patients without a valid OHIP card, including expired or invalid cards.
- Payment is due at the time of the visit by debit or credit.
- We do not accept outside insurance plans (including St. Clair College student insurance) as direct payment.
- A receipt can be provided for reimbursement purposes.
🚪 Restricted Clinic Areas & Patient Confidentiality
- Under no circumstances are patients to enter the clinical exam area unless invited by a nurse or staff member.
- Entering restricted areas severely violates patient confidentiality.
🧼 Infection Control & Illness
We see many patients in a day and take infection control seriously. Our staff sanitize and clean all areas between patients.
We ask patients to do their part by:
- Staying home when sick if able
- Wearing a mask when symptomatic
- Sanitizing and washing hands frequently
These measures help keep our nurses healthy so we can continue providing care, and help protect other patients in the clinic.
💊 Medication Policy
- We do not prescribe or refill narcotics and controlled substances under any circumstances.
🚑 Telemedicine Limitations
Due to telemedicine regulations, we cannot see patients for:
- Motor vehicle accident–related concerns
- Head injuries or concussion symptoms
- Chest pain
- Foreign objects (e.g., eyes)
- Wounds requiring sutures
- Infants under 9 months of age
- Disability or insurance forms
🔁 Patient Follow-Ups
Patients are responsible for their own follow-ups. While we make every effort to notify patients when results are available, ultimate responsibility lies with the patient. We are not a family doctor’s office, and ongoing care management is the patient’s responsibility.
📞 Specialist & Imaging Referrals
- Specialist and imaging wait times (ultrasound, CT, MRI) are outside of our control.
- We cannot expedite these appointments or provide timelines.
- Repeated calls regarding wait times will not change the process.
- The specialist or imaging centre will contact you directly once an appointment is scheduled.
🛑 Respectful Behaviour
- Aggressive, abusive, or threatening behaviour toward staff will not be tolerated.
- We are always open to respectful conversation and questions.
- Continued inappropriate behaviour may result in patients being asked to seek care elsewhere.
These policies are in place to ensure fair, safe, and efficient care for everyone. We appreciate your cooperation and understanding as we work to support both our patients and our staff.
