Pardon Me Hearing

Pardon Me Hearing Revolutionizing Hearing Care! Locations in Courtenay, North Vancouver, White Rock, Salmon Arm, Kelowna and Vernon. Walk-ins welcome!

“I bought my first hearing aid 20 years ago. At the time, the user tech was minimal, and there was no wireless.The staff...
05/02/2026

“I bought my first hearing aid 20 years ago. At the time, the user tech was minimal, and there was no wireless.

The staff at hearing aid provider I was using at the time were amazing and very kind and did an amazing job of fitting me for the new hearing aid.

Since that time, hearing aids have become much more complex and technical with a lot more external device interaction, and I found that they weren’t really keeping up.

They could still fit my hearing aids, but when I finally got a “connected” hearing aid in 2019, I found that the staff were a little lost when it came to troubleshooting the new tech.

I moved to Kelowna in 2020 and found the same lack of knowledge about the new tech capabilities of the hearing aid at my new hearing aid provider.

During that period, my hearing loss became much more complex when I lost virtually all hearing on my left side, leaving me with single-sided hearing in what used to be my “bad” ear.

That lack of technical expertise, plus difficulty with them understanding the new hearing loss was getting me increasingly frustrated, so I was intrigued when I saw a new independent hearing aid center open up and made an appointment for an assessment at Pardon Me in the summer of 2024.

My first appointment with Dr. Hilbert really impressed me, and I found that he was actually listening to my input based on my 18 years with hearing aids, and he seemed less intimidated by the tech. We have had a great relationship since that time, with both he and Marianne helping me a great deal when I ran into various hearing emergencies. Eventually we transitioned me from an ITC aid to a more powerful RIC aid, something I had not been able to do with other providers, all because of a more collaborative approach to the process. All this amazing service, plus a lower price for my hearing aid makes my relationship with Pardon Me Hearing a very rewarding one. I have no qualms in recommending them to anyone.” – Al T.

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There’s nothing more meaningful to us than hearing from the people we’ve had the privilege of helping. We’re so grateful to Al T. for sharing his experience and trusting us with his hearing journey. Feedback like this reminds us why we do what we do — providing personalized care, ongoing support, and helping our clients feel heard every step of the way.

Thank you again, Al, for your kind words and for allowing us to be part of your hearing care journey. ❤️

Meet Markus Hilbert!Markus Hilbert, Au.D., is a Doctor of Audiology with experience in private practice, public health, ...
05/01/2026

Meet Markus Hilbert!

Markus Hilbert, Au.D., is a Doctor of Audiology with experience in private practice, public health, university instruction, and more. He is a strong advocate for both patients and the profession, believing everyone deserves the best possible hearing care at honest, transparent pricing. Markus views hearing care as a necessity that should be accessible and affordable for all. Working with Pardon Me allows him to provide high-quality audiological services with integrity. Markus has lived in Kelowna since 2011, grew up in Calgary, studied abroad, helped establish clinics in India and Africa, and is deeply passionate about the work he does.

Kelowna locals — if you’ve been thinking about getting your hearing tested, stop by and say hello to Markus. He’d be happy to help you take the first step toward better hearing.

Hearing loss doesn’t always happen suddenly — it often shows up in small, everyday moments.Maybe conversations feel hard...
04/29/2026

Hearing loss doesn’t always happen suddenly — it often shows up in small, everyday moments.

Maybe conversations feel harder to follow in busy places. Maybe the TV volume keeps getting louder. Or maybe you’ve started asking people to repeat themselves more often.

These changes can be easy to brush off, but they may be signs that it’s time for a hearing test.

The good news? Early testing can make a big difference. If a few of these signs feel familiar, our team at Pardon Me Hearing is here to help with friendly, personalized care and answers you can trust. 👂

04/28/2026

What makes people love coming to Pardon Me Hearing?🤔

We asked our team — and they all said it comes down to the experience.

A happy team, a welcoming environment, quality care at affordable prices, and hearing tests that are easier than most people expect. Add in free hearing tests and ongoing follow-up care, and it’s easy to see why so many clients feel comfortable walking through our doors.

At Pardon Me Hearing, we believe hearing care should feel simple, supportive, and stress-free from start to finish. We’re here to help you hear better — with care you can trust every step of the way.

04/27/2026

Welcome to our Courtenay clinic — right here in the Driftwood Mall on beautiful Vancouver Island. 👋

At Pardon Me Hearing, we believe great hearing care starts with great people. Our Courtenay team is here to make every visit comfortable, supportive, and personalized from the moment you walk through the door.

Meet Don, our Registered Hearing Instrument Practitioner, along with hearing assistants Justin and Celeste — a caring, knowledgeable team dedicated to helping you hear your best. Whether you’re booking your first hearing test, exploring hearing aids, or simply looking for trusted advice, you’ll be supported every step of the way.

We’re proud to be part of the Courtenay community and even prouder to help the people here stay connected to the sounds that matter most.

If you’re in the area, stop by and say hello — we’d love to welcome you in. ❤️

What an incredible weekend at the Vernon Health & Wellness Show! Brigitte had such a wonderful time connecting with the ...
04/25/2026

What an incredible weekend at the Vernon Health & Wellness Show! Brigitte had such a wonderful time connecting with the community, meeting so many amazing people, and sharing information about hearing health and hearing care options.

We’re so grateful to everyone who stopped by our booth to chat, ask questions, and learn more about protecting and improving their hearing. Events like this remind us how important community connection is, and we’re proud to be part of such a supportive and health-focused community.

At Pardon Me Hearing, we’re passionate about helping people feel confident and supported in their hearing care journey, and it was so rewarding to connect with so many individuals at this event. Thank you, Vernon, for making this show such a major success — we can’t wait to be back! 😄

04/24/2026

No more tiny batteries, no more hassle 🙅‍♀️🔋

Upgrade to rechargeable hearing aids + trade in your old ones for savings. Limited spots available — Book today at Pardon Me Hearing!👂

04/24/2026

So grateful to everyone who stopped by our booth at the Comox Valley Home Show last weekend! We had such a wonderful time connecting with the community, meeting so many friendly faces, and sharing more about hearing health and the services we offer at Pardon Me Hearing.

Events like these give us the chance to have meaningful conversations, answer questions, and help people feel more confident about taking the next step in their hearing journey. We’re incredibly proud to be part of this amazing community and truly appreciate everyone who took the time to visit us.

Stay tuned for upcoming event dates — we’d love to see you again at our next community event! 😄

04/16/2026

Book your hearing test today at Pardon Me Hearing 👂

04/14/2026

If you’ve been thinking about getting your hearing checked… this is your sign.

A quick hearing test can give you real answers—and peace of mind.

Whether you’re noticing changes or just want to stay on top of your hearing, we’re here to help.

Book today! | pardonme.ca

04/13/2026

It’s not that you can’t hear… it’s that you can’t hear clearly.

People are talking, but it sounds muffled.
You catch parts of conversations, but not everything.
And you find yourself filling in the blanks.

If that sounds familiar, you’re not alone.

That’s exactly why we’re inviting 25 people to come in and experience a better way to hear—with:

• Free hearing test & consultation
• Free in-office demo
• 30-day hearing aid trial
• Trade-in savings (any brand, any age)
• Free TV connector accessory
• 3-year warranty

Because hearing better isn’t about turning things up—it’s about understanding again.

Only 25 spots available this month.

📞 Call or visit a Pardon Me store near you to book your appointment.

Join us at the Comox Valley Spring Home Show📅 April 17–19, 2026📍 Comox Valley Sports CentreWe’ll be there all weekend—st...
04/12/2026

Join us at the Comox Valley Spring Home Show
📅 April 17–19, 2026
📍 Comox Valley Sports Centre

We’ll be there all weekend—stop by to chat with our team, ask questions about your hearing, and learn how you can start hearing more clearly in your everyday life.

We’d love to see you there!

Address

1151 10th Avenue
Salmon Arm, BC
V1E1T2

Opening Hours

Monday 9am - 5:30pm
Tuesday 9am - 5:30pm
Wednesday 9am - 5:30pm
Thursday 9am - 5:30pm
Friday 9am - 5:30pm

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