07/11/2025
Cancellation Policy
We require a 48-hour notice for cancellations. If less than 48 hours' notice is provided, you will be responsible for 50% of the service fee, which must be paid before your next appointment. Less than 24-hour notice will result in a full charge, and payment must be made before rebooking another service at the clinic.
Online Booking
Our online booking system displays the available dates and times. If you cannot find a specific slot, it is likely already booked by another client.
No-Show Policy
If you fail to show up for an appointment, you will be charged the full service fee, which must be paid before booking any further services.
Deposits
We reserve the right to request a deposit before booking an appointment.
Response Time
Please be patient when contacting us, as we may not be able to respond immediately due to attending to clients throughout the day.
Consultations
We do not offer phone consultations. Please book a consultation online to determine the most appropriate treatment for you. There is a fee for Consultations subject to a fee.
Contact Hours
Please expect a reply the following day at 9:30 am for any texts or calls made after 6 pm. We do not answer text or calls before 9:30 am or after 6:30pm. We do not answer the phone on Sundays.
The Impact of No-Shows
Missing an appointment can have a significant impact on small business owners. Despite providing multiple reminders, some clients still fail to show up or cancel their appointments, which can be both frustrating and costly for the business owner. It not only waste our time and resources but also affects our ability to earn an income.
Small business owners invest in products, equipment, and time to provide you with the best possible service, so we kindly ask that you respect our time and efforts by showing up for your appointments or canceling in advance. Your cooperation and understanding help us maintain a positive and efficient environment for all clients. We appreciate your support.
