07/21/2025
Vacancy: Medical Secretary, Permanent Full-Time
Posting Date: July 21, 2025
Posting Deadline: August 5th, 2025
ORGANIZATION OVERVIEW
Anishnawbe Mushkiki is an Indigenous community–led, primary health care, non-profit organization. Our employees collaborate and work within an interdisciplinary health services team to achieve a common goal of improving the quality of health and life of all people in Thunder Bay and catchment area.
Located at 1260 Golf Links Road, Clinic empowers people to achieve optimal health and well-being through a holistic healthcare approach. We operate a primary care clinic, chronic disease management and prevention, traditional wellness and cultural programs, health promotion programs, community development initiatives, and social support services in a culturally safe environment.
We have a unionized workforce and offer competitive compensation and fantastic benefits, including the Healthcare of Ontario Pension Plan, employer-paid extended health benefits, and generous vacation leave.
POSITION SUMMARY
Under the overall supervision and reporting to the Director, Health and Community Services, Health Services, the Medical Secretary will be a member of an interprofessional team, providing excellent customer service to clients and visitors of clinic reception, as well as clinic and office administration support.
DUTIES AND RESPONSIBILITIES HIGHLIGHTS
• Welcomes and greets all clients and visitors, in person or over the phone; responding and directing in a friendly and courteous manner to meet their needs accordingly.
• Facilitates client flow by managing arrivals in the electronic medical record system, being aware of delays, and communicating with clients and clinical staff.
• Using the electronic medical records system, accurately inputs client demographic information, ensuring all appropriate fields are populated.
• Performs client intakes, schedules client appointments, checks clients in for scheduled visits, re-schedules appointments as necessary, coordinates multiple provider appointment requests.
• Confirms patient appointments for all providers, as needed.
• Assists with the timely booking of appointments for clients with specialists and for diagnostic tests.
• Scans all required documentation to client charts in a timely manner.
• Processes all incoming correspondence ensuring outgoing mail issued daily for timely communication.
• Keeps office supplies adequately stocked by anticipating inventory needs, submitting monthly order, and monitoring office equipment.
• Ensures timely correspondence and invoicing of all third-party requests.
• Assists other staff as needed.
• Performs other duties as required.
• Evening and weekend work may be required.
REQUIREMENTS
• Medical Secretary/Medical Office Assistant Certificate or equivalent working experience
• Minimum of two years’ experience working in a clinic setting
• Computer skills including experience with electronic medical record software
• Demonstrated ability to work independently and as a member of an interprofessional health services team
• Demonstrated interpersonal, communication, problem solving and critical thinking skills
• Excellent oral and written communication skills
• Ability to speak Ojibway / Cree is an asset
• Submit to a Tuberculin (TB) Skin Test, Satisfactory Criminal Records Check including Vulnerable Sector Screening Check upon job offer
APPLICATION INSTRUCTIONS
Applicants may submit covering letter and resume through email to the attention of Human Resources at jobs@mushkiki.com by 4 pm on the deadline date.
