11/12/2025
Come join our wonderful team!
Here we grow!
Position Type: Full-Time
Department: Service
Reports To: Service Manager / Fixed Operations Manager
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Overview
Jamesā Toyota is seeking a highly organized and personable Appointment Coordinator to join our Service Department team. As the first point of contact for our guests, youāll play a crucial role in creating a positive impression and ensuring a smooth, efficient service experience from start to finish.
This role requires excellent communication skills, strong attention to detail, and the ability to multitask in a fast-paced dealership environment.
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Key Responsibilities
ā¢ Answer and direct inbound service calls in a friendly and professional manner.
ā¢ Schedule and confirm service appointments accurately based on technician availability and workload.
ā¢ Respond to online and email inquiries promptly and professionally.
ā¢ Verify customer information (VIN, contact details, mileage, vehicle history) to ensure records are accurate and up to date.
ā¢ Coordinate appointment reminders and confirmations via phone, text, or email.
ā¢ Follow up with customers regarding recommended maintenance, recalls, or unfinished work.
ā¢ Work closely with Service Advisors and Technicians to ensure efficient scheduling and smooth daily operations.
ā¢ Assist with transportation arrangements such as shuttle or rental coordination.
ā¢ Maintain a calm and professional tone when handling multiple requests or addressing customer concerns.
ā¢ Support administrative tasks related to daily service operations as needed.
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What Weāre Looking For
ā¢ Strong verbal and written communication skills.
ā¢ Excellent attention to detail and accuracy in data entry and scheduling.
ā¢ Friendly, patient, and professional phone manner.
ā¢ Ability to multitask and stay organized in a busy environment.
ā¢ Proficiency with computers and scheduling systems (experience with PBS DMS or dealership software is an asset).
ā¢ A team player who thrives on providing great customer service.
ā¢ Previous experience in a dealership, call center, or administrative role is preferred.
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Why Join Jamesā Toyota
ā¢ Friendly, team-oriented work environment.
ā¢ Well-established, community-driven dealership with over 40 years of service in Timmins.
ā¢ Ongoing training and opportunities for growth within the Service Department.
ā¢ Full-time, stable position with consistent hours and supportive leadership.
If you think you are the right candidate for the job, please submit your reaume to:
mbazuik@james.toyota.ca
