Callnovo Contact Center

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Toronto, ON
Callnovo Contact Center

Callnovo has been providing high-quality professional digital customer service solutions to 1,000+ trusted SMEs and Fortune 509 enterprises for 17+ years.

Callnovo Contact Center ® - "Empowering Global Customer Engagement" - is a Renowned 20-year-tenured Call Center Outsourcing Provider and Leader in Customer Service/Technical Support Innovation. Callnovo Contact Center - "Empowering Global Customer Engagement" - is an international leader in Multilingual, Omnichannel Customer Service and Tech Support Outsourcing solutions. Our top-of-the-line call center offers businesses 24/7/365 native language customer care and tech support in a variety of 40+ industries, via 65+ languages (English, Spanish, Mandarin / Cantonese, French, Bahasa Indonesia, Japanese, Korean, Russian, German, Turkish, Arabic, Portuguese - amongst others) and through omnichannel telecommunications platforms (i.e. inbound/outbound phone calling, SMS messaging, live web chat w/ integrated conversational AI, e-mail, and social media) - with the priority of ensuring your customers receive an exceptional customer service experience that strengthens customer loyalty and increases your business' brand's competitive edge in the global sales market, building long-term financial growth and a successfully stable financial future.

11/25/2025

🌟 Transform Your Insurance Operations with Virtual Assistants — Faster, Smarter, More Profitable!

Running an insurance brokerage today means juggling client inquiries, renewal tracking, policy updates, and endless admin tasks. 😵‍💫
But what if you could reclaim your time, boost productivity, and scale sustainably — without increasing overhead?

That’s exactly what more insurance brokers are achieving with high-performance Virtual Assistants. 🚀

By delegating routine workflows like policy processing, CRM updates, claims follow-up, quoting assistance, and lead qualification, brokers are seeing smoother operations, faster response times, and stronger client retention. 💼✨

Companies that integrate Virtual Assistants experience:
✅ Up to 60% reduction in administrative workload
✅ More consistent follow-ups & fewer missed renewals
✅ Better customer satisfaction and faster turnaround
✅ Scalable support during peak seasons
✅ Lower operating costs compared to local hires

In a competitive industry where service speed matters, Virtual Assistants help brokers stay responsive 24/7 and maintain a professional, organized, and client-first experience. ⚡✨
If you're looking for operational relief and long-term growth, now is the perfect time to tap into the power of remote talent.

👉 Ready to streamline your insurance workflow?

Explore more here:
https://www.callnovo.com/

👉 Want to build your own Virtual Assistant team?

Book a consultation:
https://www.callnovo.com/contact-us/

🔥 Hashtags

11/24/2025

🔍 Join Our Global Customer Support Team! 🌍

We are hiring a dedicated English-Speaking Customer Service Representative (CSR) to support our expanding services in the USA market.

📌 Job Details:
Position: Full-Time (FTE)

Service: Voice + Email Support

Language: Fluent English

Market: USA

Schedule: Monday - Friday, 9 AM - 6 PM EST

Holidays: USA

🎯 What You’ll Do:
Answer customer calls and resolve inquiries
Respond to emails in a timely manner
Collect and share customer feedback
Learn product knowledge and support process improvements

✅ We’re Looking For:
🎓 Associate degree or higher
🗣️ Fluent English (non-native welcome)
💼 1+ years of customer service experience
💬 Strong communication skills
🌟 Reliable and stable

📩 Ready to Apply?
If you’re a friendly and motivated communicator, we’d love to hear from you!

https://callnovo.com/apply-now/

Suitable candidates will be contacted for an interview. All applications are confidential.

11/24/2025

📢 Join Our Bilingual Support Team! 📞

We're hiring 2 Bilingual Customer Service Agents to support our growing logistics network in the Canadian market!

🌟 Position Details:
Role: Full-Time Agent
Language: French & English
Service: Voice + Ticket Support
Market: Canada

Schedule: Mountain Time
🕙 Shift 1: 10 AM – 6 PM (Mon–Sat)
🕗 Shift 2: 8 AM – 4 PM (Mon–Sat)

Holidays: Canada
🎯 What You’ll Do:
Handle customer calls and support tickets
Manage ~65–80 calls/day (more during peak season) or 200+ tickets
Provide friendly and efficient service to Canadian customers

✅ We’re Looking For:
🗣️ Strong French speaking skills
🧠 Quick learner with good customer service experience
📦 Courier/logistics experience is a plus!
💬 Excellent communication and problem-solving skills

📩 Apply Today!
If you’re fluent in French and English and love helping customers, we want to hear from you!

https://callnovo.com/apply-now/

Suitable candidates will be contacted for interviews.

11/24/2025

Tired of the Loan Management Chaos? Here's Your Solution! 🏠💼

If you're a mortgage broker drowning in paperwork, missed deadlines, and constant follow-ups, we feel your pain! The endless cycle of document chasing, compliance tracking, and client communication can leave even the most organized professional feeling overwhelmed.

But what if you could:
• Automate document collection and verification?
• Get real-time updates on underwriting conditions?
• Never miss another compliance deadline?
• Have someone manage all your VOE/VOI and appraisal orders?
• Actually focus on growing your business instead of managing paperwork?

Introducing Virtual Assistants specifically trained for mortgage operations! These aren't just any assistants - they're mortgage-savvy professionals who understand your industry inside and out.

🌟 Here's what our clients are saying:
"Saved us 20+ hours per week on administrative tasks!"
"Reduced our loan processing time by 30%"
"Finally have time to focus on client relationships instead of paperwork"

Our Virtual Assistants provide:
✅ 24/7 loan pipeline monitoring
✅ Document management and organization
✅ Compliance tracking (TRID/ECOA)
✅ Client communication coordination
✅ Verification order management
✅ And much more!

Plus, with bilingual capabilities (English & Chinese) and mortgage-specific training, they integrate seamlessly into your workflow.

Ready to transform your loan management process?

Learn more about our specialized mortgage VA solutions: https://callnovo.com/virtual-assistant-transforms-mortgage-broker-loan-management/

Book your free consultation today: https://callnovo.com/request-a-quote/

11/21/2025

The Secret Weapon for Schools That Want to Achieve More 🚀

Ever feel like your school or college is stuck in a rut? You're not alone. The secret to unlocking next-level student success and streamlined operations might be closer than you think.

Meet the Education Consultants – the strategic masterminds working behind the scenes. They are so much more than student advisors!

Here’s what they can do for YOUR institution:

📈 Boost Student Outcomes: Did you know students with dedicated guidance are 3x more likely to attend college? Our consultants provide step-by-step support for admissions and academic planning.

🎯 Design Winning Curriculums: They develop inclusive, engaging lesson plans and assessments that ensure every student can succeed.

💡 Drive Data-Driven Decisions: Using real feedback and performance metrics, they help you make smart choices that save costs and improve efficiency.

🌟 The Best Part? You can access this top-tier talent REMOTELY! No need for expensive full-time hires. Get flexible, expert support that scales with your needs and budget.

Ready to stop struggling and start thriving? Let us connect you with a pre-vetted expert who understands your goals.

Get a personalized quote to see how we can help:
https://callnovo.com/request-a-quote/

Learn more about the benefits for your institution:
https://callnovo.com/education-consultants-benefits/

11/21/2025

Stop Letting Admin Work Kill Your Mortgage Business! 🚨

Hey Mortgage Brokers & Loan Officers! Let's be real: how much of your day is spent on tasks that DON'T actually close loans?

❌ Chasing documents
❌ Updating your LOS
❌ Managing a flooded inbox
❌ Manually following up with borrowers and partners

If this sounds familiar, you're not alone. But what if you could hand off these time-consuming tasks and get back to what you do best—building relationships, generating leads, and closing deals?

The secret weapon for scalable growth? A dedicated Virtual Assistant trained specifically in mortgage operations.

Imagine:
👉 Your loan pipeline moves SMOOTHLY because every milestone is tracked, and every condition is proactively managed.
👉 Your borrowers are HAPPIER because they get consistent, timely communication without you lifting a finger.
👉 You have HOURS of your day BACK, allowing you to focus on high-value activities that actually grow your revenue.

This isn't just about saving time; it's about fundamentally scaling your business model without burning out. By delegating the back-office work, you unlock the potential to handle more volume, serve clients better, and increase your loan production significantly.

Ready to stop being an admin superhero and start being the top-producing broker you were meant to be?

Click here to get a custom quote and see how a VA can transform your business:
https://callnovo.com/request-a-quote/

Want to see the specific tasks a VA can handle for you? Explore our dedicated mortgage workflow page:
https://callnovo.com/virtual-assistant-for-mortgage-broker-workflow-boost/

11/21/2025

Need Help Managing Your Pet Care Business? 🐾
Try Callnovo’s English–Chinese Virtual Assistant Services!

Running a pet clinic, grooming shop, or training business comes with tons of administrative work. Callnovo’s bilingual virtual assistants can help you:

✔ Schedule appointments & send reminders
✔ Handle calls, emails, and follow-ups
✔ Manage billing, invoicing & client records
✔ Support social media & CRM tasks
✔ Improve client communication in English & Mandarin

✨ Save up to 15 hours per week
✨ Reduce stress & prevent burnout
✨ Strengthen relationships with pet owners
✨ Grow your services without increasing overhead

Our remote coordinators work behind the scenes so you can focus on what matters most — caring for pets.

Perfect for clinics, groomers, trainers, and pet service businesses of all sizes.
Message us if you’d like the full service details!

Company Name: Callnovo Inc.
Contact Person: Anita Lee
Email: anita.lee@callnovo.com.cn
Website: www.callnovo.com
Country: Canada
City: Toronto

Explore the benefits of remote Mandarin-speaking assistant outsourcing：
https://callnovo.com/callnovo-multilingual-remote-virtual-assistant/

Ready to get a customized quote?
Click here: https://callnovo.com/request-a-quote/

11/20/2025

Is your veterinary clinic struggling with missed calls, scheduling errors, or language barriers? 🐾

The solution could be multilingual virtual assistants. At Callnovo, we offer professional remote assistants fluent in English, Mandarin, Spanish, French, and more, helping your clinic operate more efficiently and provide better service to your clients. 🙌

Here’s what multilingual VAs can do for you:

📞 Handle phone calls, messages, and emails in multiple languages

📅 Manage appointment scheduling and reduce no-shows

💬 Improve communication with your diverse clientele

📈 Boost customer satisfaction and clinic growth

One of our clients, GoldenTail Veterinary Care, saw a 34% increase in new clients and saved 21 hours per week by using our bilingual VAs. Imagine the impact on your practice!

Ready to improve your clinic's operations? Reach out to us to learn more about how Callnovo's multilingual VAs can help you! 🚀
https://callnovo.com/multilingual-pet-care-virtual-assistant-services/

11/20/2025

Attention Mortgage Brokers! Feeling more like an administrator than a deal-closer? 📈📄

Let's face it: between stricter regulations, endless documents, and constant client follow-ups, it's easy to get stuck in an administrative loop. Did you know many brokers spend 35-40% of their week on tasks that don't directly generate revenue?

It's time to take back your time and focus on what you do best.

A dedicated Virtual Assistant (VA) can be the game-changer your business needs. Imagine:

✨ Reclaiming up to 30% of your workweek by delegating routine tasks.
✨ Dramatically improving client satisfaction with faster responses and proactive updates.
✨ Reducing appointment no-shows by nearly 50% with automated, smart reminders.
✨ Slashing operational costs while scaling your efficiency.

Stop letting paperwork dictate your success. Empower yourself to focus on underwriting, client relationships, and growing your business.

👉 Ready to see how it works? Get your FREE, no-obligation quote and discover the perfect support plan for your brokerage!
https://callnovo.com/request-a-quote/

👉 Want to learn more? Dive into our detailed guide on empowering mortgage brokers with virtual assistants.
https://callnovo.com/how-virtual-assistants-empower-mortgage-brokers/

11/20/2025

Is your education institution struggling to connect with potential students across the globe? 🌍

That feeling when a promising student inquiry goes cold... 😥 It’s often because they didn't get the immediate, personalized guidance they needed. In today's competitive landscape, the student journey starts long before enrollment, and first impressions are everything!

Imagine having a dedicated ambassador who does more than just answer emails. A Course Consultant becomes the human face of your brand, building crucial trust with students and families. They provide:

✅ Personalized Guidance: Creating student personas and offering tailored course advice.
✅ 24/7 Cross-Timezone Support: Being there for students wherever they are, using tools like WhatsApp and Zoom.
✅ High-Touch Communication: Making every student feel heard and valued, turning confusion into confidence.

This isn't just about filling seats; it's about building lasting relationships that boost your enrollment and retention rates. For over a decade, Callnovo has provided managed remote Course Consultants who act as seamless extensions of your team, driving sustainable growth.

Ready to transform how you attract and support students?

Click here to request a quote and see how we can help:
https://callnovo.com/request-a-quote/

Want to learn more first? Get our complete guide:
https://callnovo.com/course-consultants-for-education-institution-guide/

11/19/2025

🔍 Join Our Global Customer Support Team! 🌍

We are hiring a dedicated English-Speaking Customer Service Representative (CSR) to support our expanding services in the USA market.

📌 Job Details:
Position: Full-Time (FTE)
Service: Voice + Email Support
Language: Fluent English
Market: USA
Schedule: Monday - Friday, 9 AM - 6 PM EST
Holidays: USA

🎯 What You’ll Do:
Answer customer calls and resolve inquiries
Respond to emails in a timely manner
Collect and share customer feedback
Learn product knowledge and support process improvements

✅ We’re Looking For:
🎓 Associate degree or higher
🗣️ Fluent English (non-native welcome)
💼 1+ years of customer service experience
💬 Strong communication skills
🌟 Reliable and stable

📩 Ready to Apply?
If you’re a friendly and motivated communicator, we’d love to hear from you!

https://callnovo.com/apply-now/

Suitable candidates will be contacted for an interview. All applications are confidential.

11/19/2025

🏡 Attention Real Estate Rockstars! 🏡

Feeling overwhelmed by endless emails, scheduling, and listing updates? What if you could hit the "refresh" button on your workweek?

The secret is out: Top-producing agents are leveraging Virtual Assistants to reclaim their time and supercharge their business. We're talking about getting back 15-20 hours every week—that’s an extra day to focus on your clients, your closings, and your life! ✨

A skilled Real Estate Virtual Assistant isn't just an extra pair of hands; they're your strategic partner in growth. They handle the time-consuming work that slows you down, including:

• Lead Management & Nurturing: Never let a hot lead go cold again!
• Marketing Magic: From social media to MLS updates and virtual tours.
• Transaction Coordination: Keeping deals on track and organized.
• Admin Overload: Inbox zero? Yes, it's possible.

The result? You close more deals, reduce operational costs by up to 60%, and finally achieve that work-life balance you've been chasing. 🎯

Ready to stop being a full-time admin and get back to being a full-time superstar agent?

👉 Click here to get a FREE, no-obligation quote tailored to your business: https://callnovo.com/request-a-quote/

👉 Want proof? See exactly how the best in the business are doing it: https://callnovo.com/why-top-real-estate-agents-choose-virtual-assistants/

Address

3601 Highway 7 East, Suite1108, Markham
Toronto, ON
L3R0M3

Website

https://www.callnovo.com/, https://jobs.callnovo.com/

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