09/18/2024
Hey Toronto, Dr. Leo here. I thought I'd share a response I wrote to a recent review. You might find it helpful to know more about me and my approach to chiropractic.
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Hi Monica, I really appreciate your detail and your observations. When a patient has a poor experience I really take notice and look at where I could help Toronto better.
If I may, I'd like to address your concerns.
Group education session: few people truly understand what spinal correction is, let alone chiropractic. To make the best choice, people want to know what I do and how I do it. I would be short changing patients if I did an exam and got their signature to adjust them without proper education. We don't let people drive without showing they understand the rules of the road, so why would I put hands on a patient if they don't truly understand what is about to happen?
Monica, I do sincerely apologize for not completing my study of your x-rays before our report. Unavoidable circumstances came up and I offered my best and expedited solution that introduced a less than 24hr delay. I can still send you those x-rays, I'm even happy to sit down with you to review them.
To be absolutely clear about the group session, I am always upfront in asking patients to block off their entire evening of the report so they have time to relax and be present to the information. My patients really appreciate knowing exactly what I'm about before starting with me.
Let it be known that I believe there is a time and a place for medications. I am extremely grateful for life saving medications and medical procedures. The medical system saves so many lives every single day. I also believe we all should be properly educated on the risks and benefits of all procedures and interventions - INCLUDING chiropractic, don't you?
I'm glad you talked about the duration of my treatments. My patients come to me because they want to get back to their lives, quickly! How do I help? By recruiting your most powerful healer - your brain. The chiropractic adjustments required to harness that healing brain power is remarkably short. Once your spine and nervous system are properly adjusted, your brain does the healing.
I'm really proud to offer multiple financial options for my patients. We care for people from diverse backgrounds and walks of life. We are inclusive of anyone who wants this essential and life-saving care, no matter what your situation is.
Patients love the precision of my chiropractic care. The X-ray imaging allows me to make an accurate diagnosis, recommend a plan of care, and set up realistic expectations for progress and improvement over both the short and long term. The x-rays also help me screen for health issues that would make certain adjustments dangerous. For many patients, I've made changes to my treatment plans because of their x-ray findings. I wouldn't want to take any risks on your health.
Monica, I acknowledge that people have different goals and priorities for their health. I take the health of my patients very seriously, which is why I offer the kind of education, diagnosis, and treatment that I do. I totally respect that our goals may differ, which is why we had our consultation process in the first place - to discover if we're a good fit.
Monica, I wish you all the best in your health journey.
Dr. Leo