11/20/2025
VHA is proud to be a Best Practice Spotlight Organization (BPSO) through the Registered Nurse Association of Ontario (RNAO). Through the embracing of Best Practice Guidelines, homecare specialists like Ethelyn are making the care we deliver to our clients even better.
As a Professional Practice Leader, Ethelyn is guiding our care providers through adopting guidelines like Person- and Family-Centred Care.
"For me, Person- and Family-Centered Care is about recognizing that care is most effective when we listen to what matters most to the person and their loved ones, and when we make space for their voices in planning and decision-making” explains Ethelyn. “Personally, I think of my own family’s experiences in the health system, and I know how powerful it is when providers truly listen and include us. That’s the kind of culture I want to help strengthen here."
Learn more about how VHA is embracing Best Practice Guidelines and the impact it has on our clients here: https://www.vha.ca/for-clients/commitment-to-quality/bpso/