04/08/2026
We’re pleased to announce the publication of a study from Humber’s Research Institute: "Eliminating the waiting game': Patient interview perspectives of a proposed online emergency department queuing tool to reduce in-hospital wait-times."
Through interviews with patients who had recently visited Humber's Apotex Emergency Department (ED), the research team found generally positive perceptions of the proposed tool, with most patients indicating they would use it. Notably, patients described the benefits of waiting at home, emphasized the need for clear communication and symptom guidance, and highlighted the importance of receiving regular updates while waiting remotely. These insights have been used to identify features that would make the tool more supportive, reliable, and useful for both patients and caregivers.
The article, written by Alexandra Godinho, Sanvitti Dalmia, Siona Phadke, Dr. Yasmin Lalani, and Dr. Pete Wegier, has been published in the Canadian Journal of Emergency Medicine and can be accessed here: https://link.springer.com/article/10.1007/s43678-026-01140-3?utm_source=rct_congratemailt&utm_medium=email&utm_campaign=nonoa_20260401&utm_content=10.1007%2Fs43678-026-01140-3
This work reflects Humber’s commitment to building innovations shaped directly by the people who will use them.
