04/01/2020
NEW DIMENSION EYE CARE COVID-19 UPDATE:
In light of the current situation regarding the spread of COVID-19 in Canada, we would like to provide our patients and families with an update on our processes at New Dimension Eye Care.
Following directives from the Ministry of Health and the College of Optometrists of Ontario we have suspended all routine eye care until further notice. We will still be available for urgent/emergency eye care via tele-optometry consultations with Dr. Kanji or by appointment for those cases where telemedicine is not sufficient.
Your health and safety are our biggest priority and we will communicate any updates and changes with you as more information becomes available. Patients will be informed once regular hours and services have resumed.
*Urgent/emergency eye care constitutes any sudden change or loss of vision, eye trauma, pain or significant discomfort in one or both eyes. The following are symptoms that may occur in an eye emergency:
- Flashes of light and/or new floating dark spots in vision
- Sudden loss of or blurry vision
- Eye pain
- Significant eye redness
- Significant new onset light sensitivity
- Discharge from eyes
- Eye trauma (e.g., a baseball hit the eye)
- Chemical burn or foreign body in the eye
Attention Contact Lens Wearers: During these times of uncertainty, we urge all contact lens wearers to maintain healthy and hygienic contact lens habits, while keeping an adequate supply of lenses on hand. We are offering FREE at-home shipping on contact lens orders during this time for patients who have a valid contact lens prescription.
Dry Eye Products: We are also offering at-home shipping on some of our dry-eye products including preservative free artificial tears and lid wipes.
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To book a tele-optometry or in person appointment, to re-order contact lenses and to purchase dry eye/lid hygiene products please email us at info@newdimensioneye.ca , or call us at 905-852-7700.
NOTE: For the safety of our patients and staff, please refrain from booking an appointment with us if you have a cough, fever or are experiencing breathing difficulties and/or you have travelled outside of Canada or have been in contact with someone who has travelled in the last 14 days. In these cases we recommend that you call tele-health at 1-866-797-0000 or go to your nearest Emergency Department for assistance.
We wish you and your family good health and safety during this time of uncertainty.