Rick Lau's - Business Mentorship For Clinic Owners

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Rick Lau's - Business Mentorship For Clinic Owners

Has built and exited many healthcare businesses (clinics, ecommerce, SaaS) over the past 15 years.

Has built and exit many healthcare businesses (clinics, ecommerce, SaaS) over the past 15 years including a network of 127 physical therapy and chiropractic clinics with over 1400 employees. He is one of the most sought-after mentors for clinic owners in Canada and USA where he helps owners double, triple, and even quadruple their profits by optimizing their clinic operations using his proven systems and leadership strategies. Plus he has spent over millions in google and facebook ads during his career. Rick also founded CallHero, a call recording and conversation analysis software that helps clinics get even more new patients over the phones from their marketing. Take the Free Callgrader Test now to see how you can improve your patient experience over the phones: https://mycallhero.com/callgrader/

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01/22/2026

STOP saying these TWO phrases at your front desk:

1️⃣ Stop asking: “What days work for you?” or “What’s a good time for you?”
👉 Instead, say: “I have [time A] or [time B], which works best?”

2️⃣ Stop asking: “Would you like to reschedule?”
👉 Instead, say: “Let’s get you rescheduled. I have [day], at [time A] or [time B], which works best?”

Share this with your clinic bestie.

01/21/2026

If you’re growing 10% while Joe is growing 30%, this is why.

The more new patients you have, the easier it is to run your business. Your new patient growth controls how easy or hard business feels.

Most clinic owners rely on word of mouth, then wonder why they’re stuck. If you want to grow faster than your competitors, you need to crack how to scale using paid ads, not referrals.

Because cold leads are different:
• They don’t know you
• They need follow-up
• Your front desk needs to sell, not just answer phones

If your front desk isn’t closing leads, you don’t have a marketing problem. You have a front desk problem.

Front Desk Tip: Follow up with cold leads 3 times by phone, email, and text. Spaced 2 days apart.

Most don’t respond on the first try.

The fortune is in the follow-up

Follow for clinic business tips. I post daily.

01/20/2026

Thinking of sell your clinic?

These 5 Mistakes Will Kill Your Deal Even Before You Get an Offer:

1️⃣ Overpricing the Clinic
2️⃣ Messy Books
3️⃣ Too Many Add-Backs
4️⃣ Not prepared for due diligence
5️⃣ No experienced M&A advisor
phyzio runs a $10M clinic. He’s also our go-to guy for buying and selling clinics

Follow for clinic business tips. I post daily.

01/19/2026

How to Handle a Yelling Patient

Here's what says.

Next time someone shouts on the phone, try this:

I’d be more than happy to have this conversation with you. Feel free to call back when you can have it without yelling at me.
I’m going to go ahead and hang up now

Simple. Calm. Respectful.

But here’s the real lesson:

Part of your job is to disqualify bad patients.

If someone keeps being rude or disrespectful, say this

“I’m not sure we’re the best fit for you.”

Sometimes the answer is no and that’s okay.

Protect your team’s energy.

Because every minute spent on a bad patient... Is a minute you could’ve helped someone great.

Follow 👉 for more front desk training.

01/18/2026

Why Most New Grads Fail at Care Plans

It’s not about skill. It’s about confidence.

Meet Aaron from . He runs 2 clinics. 35+ clinicians. Millions in revenue.

Here’s how he sets new grads up to win 👇
✅ Onboarding starts 3 weeks early
✅ Shadow real assessments
✅ Practice filling out care plan
✅ Run mock initial visits on care plans
✅ Get Weekly 1:1 coaching

Watch this video and get inspired.

Follow 👉 for more front desk training.

01/17/2026

Putting out fires. Staff shortages. Tariff wars.

Still showing up?

Owners are built different. 💪

Share this with someone who needs to hear this

01/16/2026

Designing Your Clinic Front Desk That Wows Patients

1️⃣ Ditch the big desk

Use a sleek, counter-height desk where staff and patients can see eye-to-eye - no more “just the forehead” visibility.

2️⃣ Make it feel like a lounge

Create a warm, living room feel:
🪑 Mix casual + practical chairs
💡 Light, bright, welcoming atmosphere
🎵 Add subtle music and thoughtful details

Meg MacPherson of is a physiotherapist and designer.

At , we help thousands of clinic owners grow. We love working with to create spaces that are both beautiful and profitable.

Want a refreshed clinic design for 2026 that boosts cash flow and patient experience? Get up to $1,000 off with Articulate Design. Use code: ACCELERATExAD

01/15/2026

Stop asking patients “When would you like to come in?”

There are 168 hours in a week. When you ask people what works for them, they look at all of them. Then they hit you with every excuse in the book.

Here’s what to do instead:
1) Always offer two time slots
2) Always offer the soonest spot first

Say this:

“Chelsea, I can get you in tomorrow, Wednesday, September 10th at 2:00 or 5:15. Which works best?”

Once they pick, repeat it back to them.

“OK, great. I have you scheduled for Wednesday, September 10th at 5:15”

says you control the calendar. Not the patient.

Follow for more clinic business tips. I post daily.

01/14/2026

Too busy running the clinic to worry about Instagram?

Good. You shouldn’t have to.

100+ clinics are growing faster by letting us run their socials for them.

✔ Custom reels + branded posts
✔ Up to 36% more new patients
✔ Attract Gen Z clinicians
✔ Zero effort required

We create. We post. You grow.

Want the details? Click the link below:

https://clinicaccelerator.com/appointment-social-media/

01/13/2026

Top 3 Questions Clinic Owners Ask Before Selling

Thinking of selling your clinic?

Here are the exact 3 questions owners ask before they do:

1. Who are the buyers?
2. How much is my clinic worth?
3. How fast can I sell?

We’ve helped clinic owners exit with over $30M in total deals so far. The ones who prepared always walked away with more.
phyzio runs a $10M clinic. He’s also our go-to guy for buying and selling clinics .

Follow for clinic business tips. I post daily.

01/12/2026

When a patient says “I’m not sure if I want to schedule yet”

You don’t need to plan their entire plan of care.

Your only job right now is to get them on the schedule for one appointment.

That’s it.

Step 1: Say This Next

“Totally understand. A few minutes ago, you told me you’ve been dealing with this [insert pain] for 6 months and it’s stopping you from [insert 3 things they said they can’t do].

This is just one appointment.

I can get you in tomorrow at 2:00 PM or 5:00 PM . Which one works best for you?

Step 2: Say This If They Don’t Schedule

“I get it, you want to talk to your husband. Here’s what we can do. What’s a good time between 9 and 12 tomorrow for me to call and follow up.”

Follow 👉 for more front desk training.

01/10/2026

Gotta make sure the clinic is still running smoothly 😂🏖️

Address

Vancouver, BC

Website

https://clinicaccelerator.com/

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Our Story

Has built three 10 million dollar healthcare businesses over the past 15 years including a network of 127 clinics with over 1400 employees. He is one of the most sought-after mentors for clinic owners (advises to 183+ community clinics) in Canada and USA where he helps owners double, triple, and even quadruple their revenue while having more freedom than they ever thought possible.

Rick’s coaching team is like a bunch of “avengers” and are experts from all areas of the clinic business including: telehealth, recruitment, finance, HR issues, conflict management, systems & process, org structure, leadership, buying & selling clinics, doctor marketing and marketing funnels. Perfect for Physiotherapists, Chiropractors, Massage Therapists, Naturopaths, or Athletic Therapists

Rick is the host of the #1 Rated “Clinic Crisis Webinar” (every friday) to over 1300 clinic owners on How to Protect Your Clinic and Stay Calm During this Crisis While You Wait Out The “Storm”

Follow me on instagram @thericklau