Heartland Mutual Insurance

Heartland Mutual Insurance Heartland Mutual Insurance provides home, farm, commercial, and auto insurance in Ontario and Nova Scotia. Heartland Farm Mutual Inc.

We have provided our clients with excellent service for 150 years. formed in January 2016 from the merger of North Waterloo Farmers Mutual and Oxford Mutual. These two parent companies bring together a combined total of more than 250 years of experience serving rural Ontario’s insurance needs. OXFORD MUTUAL INSURANCE was formed as a result of an amalgamation of two farm mutual insurers in 1973. The roots of these two companies dated back to 1878 and were based in the rural Ontario communities of Oxford, Middlesex, Elgin and Perth Counties. Originally, policies were written focusing exclusively on fire insurance but over the years, the needs of the policyholder/owners changed substantially. Broader and different coverage was requested. Oxford Mutual continued to meet those needs with the assistance of the mutually owned Farm Mutual Reinsurance Plan Inc., and their mutual insurance trade association, Ontario Mutual Insurance Association. In 2015, following an approval vote by their mutual policy holders, Oxford Mutual merged with North Waterloo Farmers Mutual Insurance Company. For more information about the Legacy of Oxford read: “Rooted in the Community”

NORTH WATERLOO FARMERS MUTUAL was established on June 9, 1874 when a number of farmers from the 3 northern townships of Waterloo, Ontario held a public meeting to form an independent farm mutual. The Company issued 200 policies in its first year and eventually expanded its operations into other counties. The philosophy of meeting the needs of the policyholders, understanding exposures and limiting potential for loss through prevention, had proven to be a simple and effective growth strategy. The directors, being farmers themselves, personally applied their knowledge and experience whenever possible. By 2014 North Waterloo Farmers Mutual Insurance Company was one of the largest insurers of farm property in Ontario, offering a variety of innovative insurance products with a continued emphasis on loss prevention. In 2015, following an approval vote by their mutual policy holders, North Waterloo Farmers Mutual Insurance Company merged with Oxford Mutual

FACT CHECK FRIDAY! ℹ️ Last week we asked: How often should you have check-ins when your home is unoccupied for extended ...
02/06/2026

FACT CHECK FRIDAY! ℹ️

Last week we asked: How often should you have check-ins when your home is unoccupied for extended periods of time, to maintain full insurance coverage?

✅ Correct Answer: E) Every 2-3 days, or every 24 hours in winter when the risk is higher of frozen/burst pipes.

📆 THIS WEEK'S QUESTION:

Digital Pink Slips (e-slips or Electronic Proof of Auto Insurance) are legal and valid in which of the following:

(choose the MOST correct answer)

A) Ontario, Alberta, and Nova Scotia
B) Only the Maritime provinces
C) Manitoba, Ontario, and Alberta
D) All provinces except Quebec

👇 Play along and comment your answer below. Share this post to keep your connections in the know!

The excitement is building! And so is our new office! 🚧 👷 🛠️ 👷‍♂️ 🔨 🦺 📐 🚧 👷 🛠️ 👷‍♂️ 🔨 🦺 Riverbend is now well under cons...
02/05/2026

The excitement is building! And so is our new office!

🚧 👷 🛠️ 👷‍♂️ 🔨 🦺 📐 🚧 👷 🛠️ 👷‍♂️ 🔨 🦺

Riverbend is now well under construction and we are working on all the preparations for a big office move.

Some of our team visited yesterday to see the progress. One was shocked to see the difference since he last visited prior to demolition. It's already so much better than he even imagined!

Fact Check Friday! ✅ Last week we asked you... In which situation(s) are Carbon Monoxide Alarms required on all levels o...
01/30/2026

Fact Check Friday! ✅

Last week we asked you... In which situation(s) are Carbon Monoxide Alarms required on all levels of a home. The correct answer was D) Any of the above (fireplace, attached garage, and/or any fuel-burning appliance). As of January 2026, there are new requirements for where and when CO Alarms are required.

THIS WEEK'S QUESTION:

When your home is unoccupied for extended periods of time (hopefully you're on vacation somewhere sunny and warm!), how often should you have someone check your dwelling for issues, to ensure you maintain full coverage for any damage claims that arise?

A) Once a week
B) Every day (24hrs)
C) Every 2-3 days (48-72hrs)
D) Twice daily
E) Every 2-3 days or every 24hrs during winter, when risk of frozen pipes is higher

Drop your answers below 👇 and don't forget to follow us for the correct answer and more questions!

Mind & Motion at Riverbend💪 🏃‍➡️ 👟 🏋‍♂️ 🚶‍♀️‍➡️ 💪 🏃‍➡️ 👟 🏋‍♂️ 🚶‍♀️‍➡️A fully equipped gym at Heartland's new head office...
01/28/2026

Mind & Motion at Riverbend

💪 🏃‍➡️ 👟 🏋‍♂️ 🚶‍♀️‍➡️ 💪 🏃‍➡️ 👟 🏋‍♂️ 🚶‍♀️‍➡️

A fully equipped gym at Heartland's new head office is easily one of the most anticipated features our staff are PUMPED to utilize. Exercise is not only a great way to manage stress, keep our bodies healthy, and clear our minds - it also boosts creativity, mood and problem-solving ability.

Rumour has it there's even a pulse pounding playlist in the works! 🎶 🔊

Last week, Heartland had the opportunity to connect with another group of upper-year students at Laurier for the annual ...
01/27/2026

Last week, Heartland had the opportunity to connect with another group of upper-year students at Laurier for the annual Lazaridis Networking Gala.

Mike Riddell, VP of Underwriting, and Chris Quadros, Talent Acquisition Specialist shared their time with the students, introducing them to Heartland and providing insights on career paths.

Connections like these are integral to being part of the communities we serve. Thank you, Mike and Chris, for representing Heartland at this event!

If you've ever asked yourself this question, the answer is YES!         ❄️ 🏠 ❄️ 🏠❄️ 🏠❄️ 🏠❄️ 🏠Accumulation of snow can ev...
01/26/2026

If you've ever asked yourself this question, the answer is YES!

❄️ 🏠 ❄️ 🏠❄️ 🏠❄️ 🏠❄️ 🏠

Accumulation of snow can eventually exceed the structural load capacity of your roof, causing it to collapse.

In addition, fluctuating temperatures can cause the snow to become wet and heavy. Melted snow can refreeze and cause an ice dam, holding even more moisture and weight on your roof.

Most home owner policies cover roof collapse due to snow, but often require maintenance and removal of dangerous amounts of snow and ice.

If you're not sure what your responsibilities are to ensure you are covered, review your policy or talk to your insurance representative today!

INTRODUCING... Fact Check Friday! Each Friday we'll post a multiple choice quiz question. Test your knowledge and sharpe...
01/23/2026

INTRODUCING... Fact Check Friday!

Each Friday we'll post a multiple choice quiz question. Test your knowledge and sharpen your ability to avoid costly or dangerous situations.

The correct answer will be posted the following Friday, with the new question.

🦺 Knowing the FACTS helps keep you and your family safe.

Today's question:
In Ontario, Carbon Monoxide alarms are mandatory on EVERY level of a home that has:

A) a fireplace
B) an attached garage
C) a fuel-burning appliance (furnace, stove, water heater, etc.)
D) any one of the above
E) A and/or B

👇 👇👇👇 Post your answer in the comments and don't forget to check back next week for the correct answer and a new question!

We've ALL heard of the Golden Rule. But have you heard of the Platinum Rule? Growing up we were all taught that you shou...
01/22/2026

We've ALL heard of the Golden Rule.

But have you heard of the Platinum Rule?

Growing up we were all taught that you should treat everyone else like you wanted to be treated. It gave us the goalpost of what being kind and respectful looked like.

There's just one problem.

🚨 Not everyone wants to be treated the same way you want to be treated.

That's where the Platinum Rule comes in.

👉 Treat others as THEY want to be treated.

There are a multitude of ways to apply the rule: in your business relationships with clients and colleagues; in your personal life with family and friends.

At Heartland, embracing these kinds of philosophies is at the core of how we aspire to operate. It improves our collaboration and motivation, and helps us better serve our partners and policyholders.

Because we know that not every person or business is cookie cutter, we aim to tailor solutions and service to your specific situation. We're always paying attention and introducing strategic ways to make your insurance experience as smooth as possible.

So now that you know about the Platinum Rule, how will YOU apply it in YOUR life?

🚧 DEMOLITION AT RIVERBEND! 🚧 If you've been following along, you know that the Waterloo Head Office new location is curr...
01/21/2026

🚧 DEMOLITION AT RIVERBEND! 🚧

If you've been following along, you know that the Waterloo Head Office new location is currently in progress. You may also have seen that we took Waterloo staff on site tours of the space.

At that time, demolition had not yet begun as we wandered a ghost town which was once the busy hub of our predecessors. But not too long after that, the demolition crew was able to get in and start tearing down walls in preparation for the construction of our fresh new layout.

Things are humming right along now, with new details every week and designs being finalized. With roughly 3 months remaining until our planned move, now is the time to make sure you follow along for updates!

WANT TO WORK AT HEARTLAND? We don't blame you! Being a Heartlander is AWESOME!Currently seeking to fill multiple roles a...
01/20/2026

WANT TO WORK AT HEARTLAND?

We don't blame you! Being a Heartlander is AWESOME!

Currently seeking to fill multiple roles at various levels in several departments. Hop on over to our website for details - we can't wait to hear from you!

https://heartlandmutualinsurance.com/careers/

Apply today! Heartland might be the next step on your career path!

This month we celebrate Sarah Keddy, who has been with Heartland for 5 years! You might recognize Sarah from a post we s...
01/19/2026

This month we celebrate Sarah Keddy, who has been with Heartland for 5 years!

You might recognize Sarah from a post we shared a few months ago when she won an Underwriter of the Year award!

Sarah's keen interest in exceptional customer service and leveraging analytics and technology are just a few notable indicators of her future success.

Congratulations, Sarah! We're so happy to have you on our team!

Address

100 Erb Street, East
Waterloo, ON
N2J1L9

Opening Hours

Monday 8:30am - 4:30pm
Tuesday 8:30am - 4:30pm
Wednesday 8:30am - 4:30pm
Thursday 8:30am - 4:30pm
Friday 8:30am - 4:30pm

Telephone

+18002658813

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