Hospice of Waterloo Region

Hospice of Waterloo Region We provide comfort, care and support to people affected by life-threatening illness.

Have a great long weekend!Please note: The administrative offices for Hospice Waterloo Region will be closed on Monday, ...
08/01/2025

Have a great long weekend!

Please note: The administrative offices for Hospice Waterloo Region will be closed on Monday, Aug. 4th, reopening on Tuesday, Aug. 5th.

The Residence will remain open to pre-approved visitors.

07/29/2025

Thank you to all of our volunteers! ❤️

07/28/2025
A New Role That Connects Care in Kitchener-WaterlooWhen Ellen Cronin-Irwin stepped into the newly created role of Clinic...
07/28/2025

A New Role That Connects Care in Kitchener-Waterloo

When Ellen Cronin-Irwin stepped into the newly created role of Clinical Palliative Care Coach for the KW4 Ontario Health Team, she knew her work would be about more than just systems and services—it would be about people.

“At its heart,” she shares, “this role is about relationships. It’s about helping providers feel supported in conversations that can be really difficult but also deeply meaningful.”

Acting as educator, guide and connector, Ellen’s role is to strengthen the flow of communication between primary care teams, hospices, and community services. Her goal is to ensure that conversations about palliative care begin earlier, so patients and families feel informed, empowered, and cared for throughout the journey.

Every conversation she supports creates a ripple. Providers feel more confident. Families feel less alone. Options become clearer. Barriers soften.

“We may not be able to change the outcome,” Ellen reflects, “but we can absolutely change the experience.”

Already, her presence is starting to create meaningful shifts. Providers across Waterloo Region are reaching out, asking questions, and embracing new ways of supporting care—together. This innovative role is a foundational step toward Hospice Waterloo Region’s vision of becoming a Centre of Excellence in community-based palliative care. By modelling collaboration, advancing education, and championing compassionate communication, Ellen’s work is
shaping best practices that ripple out far beyond our walls.

Like a compass in the current, Ellen’s work points toward a more connected, responsive system, one that carries heart, soul, and service.

This article was originally published in Hospice Waterloo Region's 2024/2025 Annual Report: https://bit.ly/44NFqcC

This year, Hospice Waterloo Region expanded its reach with the “Dying to Know” workshop series, engaging three new commu...
07/24/2025

This year, Hospice Waterloo Region expanded its reach with the “Dying to Know” workshop series, engaging three new communities across our region: the Chinese, Muslim, and 2SLGBTQIA+ communities.

Through thoughtful collaboration, each event was carefully designed to reflect the cultural values, lived experiences, and unique concerns of those attending.

Alexandra Allen (she/her), Community Relations Manager, and Sheli O'Connor (she/her), Community Engagement Project Lead, led this initiative with heart and intention.

Alexandra shared, “This wasn’t about delivering a standard workshop, it was about listening first, then responding in a way that felt safe, respectful, and relevant.”

Working alongside community champions and organizations like Spectrum Community Space and the Red Maple Chinese Senior Association, the workshops created brave spaces for reflection and learning.

The Chinese-language session welcomed participants with translated materials, a Mandarin-speaking physician, and culturally-sensitive language.

The 2SLGBTQIA+ event, held in partnership with SPECTRUM and the Kitchener Public Library, offered hybrid attendance to ensure accessibility and safety. Both events received heartfelt thanks and overwhelmingly positive feedback.

The collaboration with the Muslim community offered valuable insights into how we can better connect and co-create meaningful experiences in the future, reinforcing that trust-building is a journey, not a destination.

Funded by: The Ontario Government's Seniors Community Grant Program

Blooming with gratitude 🌸✨ A huge thank you to Nomadic Fiori for generously donating some of the beautiful blooms for ou...
07/23/2025

Blooming with gratitude 🌸✨

A huge thank you to Nomadic Fiori for generously donating some of the beautiful blooms for our flower arranging events!

It was a joy to see our staff and clients get creative and connect through flowers — the perfect way to bring a little extra colour to our day 💐🌿

“It was more than just support,” Cathy Brothers shares. “It was an atmosphere, something deeply calming, loving, and gen...
07/22/2025

“It was more than just support,” Cathy Brothers shares. “It was an atmosphere, something deeply calming, loving, and gentle. Everyone there made it possible for us to simply be with him.”

After a fall at home and a short hospital stay, Cathy’s husband John, declined quickly. Yet in the midst of that urgency, there was unexpected grace. At hospice, Cathy, along with their two children, Joe and Emilie, were able to be at John’s side constantly.

“He was never alone. He knew we were with him,” she says. “Even in his final hours, he responded with little winks or squeezes of the hand. We knew he was still there with us.”

That closeness, both physical and emotional, was made possible by the environment of hospice.

“The volunteers, the warm blankets, the food cart with fresh bread pudding... It sounds small, but those things carried us,” Cathy recalls with a smile.

One of the most touching memories involved. John’s sense of humour, even near the end. The team’s heartfelt care offered room for stories, silence, connection, laughter and letting go.

One afternoon, the family’s little dog, Elton, was found curled up on the lap of a resident who had no visitors, gently receiving her affection.

"He just knew where he was needed,” Cathy says. “That’s the kind
of place hospice is, where even the dog feels the love.”

That’s what makes Hospice unforgettable, it’s a place where someone can have a good death, where love can shine even brighter.

Thank you to Cathy Brothers for sharing this experience with us. ❤️

This story was originally featured in our 2024/2025 Annual Report: https://bit.ly/44NFqcC

📢 Call for Volunteers!! Hospice Waterloo Region is looking for 1-2 experienced face painters who are willing to voluntee...
07/17/2025

📢 Call for Volunteers!! Hospice Waterloo Region is looking for 1-2 experienced face painters who are willing to volunteer their time at our upcoming annual Hike for Hospice.

Date: Sunday, Sept. 21st
Time: 10 a.m. to 1 p.m.
Location: The Gies Family Centre, 100 Solstice Way, Waterloo

If you are interested, or know someone who is, please email hospice@hospicewaterloo.ca. Thank you!

At Hospice Waterloo Region, we believe the ripple effects of compassion can begin in the most unexpected ways — even thr...
07/16/2025

At Hospice Waterloo Region, we believe the ripple effects of compassion can begin in the most unexpected ways — even through a game.

The Stay Room is an immersive, escape-room-inspired experience developed in Canada by Sheli O'Connor, Community Engagement Project Lead, and Mark Godin, a dedicated Hospice Waterloo volunteer, in partnership with Avery Beavers from the University of Waterloo.

Sheli and her team brought the experience to life in partnership with the University of Navarra, Spain, where the original concept was created. It invites participants to explore themes of end-of-life, caregiving, and human connection through gamified, experiential learning.

Designed as a “serious game,” The Stay Room uses interactive experiences and problem-solving to gently guide participants into deeper conversations about empathy, mortality, and what it means to stay — physically, emotionally, and spiritually—with someone in need.

“The goal isn’t to solve the puzzles quickly,” Sheli explains. “It’s to notice what arises when you’re asked to stay present with someone else’s story.”

We are thrilled to announce a forthcoming Stay Room activation designed specifically for the public, an opportunity for more hearts across Waterloo Region to be touched by this innovative blend of empathy and play.

This story was originally shared in Hospice Waterloo Region's 2024/2025 Annual Report: https://bit.ly/44NFqcC

Thank you to the KW4 OHT for profiling Judy Nairn, the Executive Director of Hospice Waterloo Region, in your latest new...
07/15/2025

Thank you to the KW4 OHT for profiling Judy Nairn, the Executive Director of Hospice Waterloo Region, in your latest newsletter.

In this feature interview, you'll learn more about Hospice Waterloo Region's programs and services, what Judy thinks are the biggest challenges in hospice care today, hear a story that highlights the impact of our services, and much more!

Read it now! https://bit.ly/4lMUPRk

🇨🇦 This year on Canada Day, we celebrated with a red-and-white treat at our Cook Family Residence! Volunteers prepared a...
07/11/2025

🇨🇦 This year on Canada Day, we celebrated with a red-and-white treat at our Cook Family Residence! Volunteers prepared and served fresh, Ontario strawberries along with angel food cake and whipped cream. A perfect treat for a hot day!

Thank you to Herrle's Country Farm Market for generously donating the delicious strawberries. They were a big hit with our residents and visitors! 🍓

07/08/2025

Highlights from 2025 so far...

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100 Solstice Way
Waterloo, ON
N2K0G3

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