22/01/2025
🏆 We're celebrating Gold Service Excellence with Mindray 🏆
I am thrilled to share some wonderful news about our journey at ProMedia - Laboratory supply specialists and the incredible partnership we have built with Mindray. This year, our company has been recognized with the prestigious 𝗚𝗼𝗹𝗱 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗟𝗲𝘃𝗲𝗹 - a testament to the mutual trust, collaboration, and shared commitment to excellence that define our relationship.
This recognition is truly a testament to the outstanding dedication and hard work of our technical center, customer service, and aftersales support teams, who have played a pivotal role in earning this award.
Mindray’s approach to evaluating service quality is rigorous and comprehensive, involving detailed assessments, customer visits, and in-depth reviews of systems and processes. Reaching the 𝗚𝗼𝗹𝗱 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗟𝗲𝘃𝗲𝗹 is not simply an achievement - it reflects years of dedication, innovation, and alignment with Mindray’s high standards.
From the very beginning, we focused on building a solid foundation, introducing robust IT systems, and continuously improving our processes to stay ahead of evolving needs.
What makes this milestone even more special is that our proactive efforts have often anticipated Mindray’s expectations, fostering a seamless partnership rooted in shared goals.
While managing both our internal systems and Mindray’s DCRM has its challenges, the collaborative spirit and mutual understanding between our teams have always made the effort worthwhile.
Each assessment has been an opportunity to grow together, refine our processes, and strengthen our connection.
This year’s evaluation, which included feedback from customer visits, detailed reports, and a presentation to Mindray’s senior leadership, has brought us immense pride.
Not only were we awarded the 𝗚𝗼𝗹𝗱 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗟𝗲𝘃𝗲𝗹, but our presentation was also ranked 𝟯𝗿𝗱 𝗴𝗹𝗼𝗯𝗮𝗹𝗹𝘆 - a recognition that reflects the hard work and passion of everyone involved.
I am deeply grateful to Mindray, including our amazing colleagues from Mindray Southeast Europe for their trust, support, and partnership, as well as our outstanding team at ProMedia - Laboratory supply specialists for their unwavering dedication.
Together, we’ve shown what is possible when excellence, collaboration, and a customer-first mindset come together.
Here’s to many more achievements and continued success in our journey with Mindray!🥂
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