08/09/2025
HIRING!
We are seeking a dynamic, self-driven Secretary & Patient Relations Administrator to join our growing team. This role is ideal for someone who can manage multiple tasks & wants to work in a mission-driven, fast-paced organization.
Responsibilities
•Welcoming patients & visitors, booking appointments, answering or referring inquiries & providing comprehensive frontline customer service
•Respond to telephone, e-mail & internet messaging inquiries
•Attending to patient needs, requests & concerns
•Maintaining patient accounts by obtaining, recording, & updating personal & financial information
•Scheduling patient visits & answering questions in relation to procedures for health care provision, including billing
•Keeping patient appointments on schedule by notifying doctors and/or relevant health care providers of patients' arrival
•Reviewing service delivery to patients as compared to the schedule
•Assisting medical personnel as regards to secretarial & administrative duties
•Liaising between doctors, patients, external associates & medical staff of the Group to understand individual patient needs
Who You Are
•Resilient, multitasker – ability to work under pressure
•Highly organized & able to meet deadlines without the need to be micro-managed
•Proactive, hands-on & solutions-oriented
•Excellent communicator, confident speaking to healthcare professionals & local/international partners
•Proficient in English & Greek (additional languages are an advantage)
•Empathetic – you are dealing with people who are suffering & you are there to help
•Problem solving – we have a waiting list of 6+ months. You need to prioritize & think which urgent cases to schedule first.
Requirements
•Strong written & verbal English communication skills
•Proficient with Microsoft Office tools
•Proven experience in a customer relations role
We Offer
•A collaborative work environment with a global mission
•Opportunities to interact with top international doctors & partners
•Participation in a patient-centered team that serves medicine
•Competitive salary
Send your CV & cover letter to hr@sozobraincenter.com with the subject line: Application – Patient Relations Administrator